This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Chrysler Town and country. The contact stated when shutting off the engine, the engine cooling fan would remain running. The contact removed the fuse in order to stop it from constantly running. The dealer advised the issue was common but there were no recalls for the failure. The vehicle was not repaired. The failure and current mileages were 103,000.
Consumer owned Chrysler Town and country 1998 van. Consumer has a document that she received from a Chrysler dealer that described the problem she was having. It was customer satisfaction notification 771. Stating the problem was radiator fan relay, and the need to reprogram the power train control module. Vehicle overheats due to the radiator relay fan not working. Engine light came on. Consumer replaced the radiator relay fan twice and it kept failing. Consumer talked to manufacturer, and was told that they would not include this vehicle in the customer satisfaction program described in the document that consumer received at dealer because vehicle was manufactured two weeks after the vehicles included in this program. Consumer wanted to have vehicle fixed by Chrysler, and if they will pay for what was described in document 771. This was not the problem consumer was willing to pay for service. Consumer did not have a dealer because the dealership closed.
While driving 20 mph vehicle lost power steering/ power brakes and electrical system without warning. Vehicle was inspected by dealer, and it was determined that fan belt separated from vehicle.
Overheating due to cooling fan not coming on. The relay switch was bad and was recalled according to the dealer. Customer was not notified of any recall.
Overheating due to cooling fan not coming on. The relay switch was bad and was recalled according to the dealer. Customer was not notified of any recall.
A D V E R T I S E M E N T S
- Bronx, NY, USA