This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At least 6 times since owning a 2000 Chrysler Town and country, the serpentine belt has come off either in the rain or snow. Once causing property damage as I pulled off the road when the car overheated. It also caused the head gasket to fail. Gates has a correction kit for this. Chrysler should supply them on a one time basis T every owner. Failure of this design causes occupants to be put at risk in the most inclement weather conditions when you need the car to perform it's best. Additional there is loss of power steering, power brakes, and alternator.
On March 10, 2010 my husband was driving our 2000 Chrysler Town & Country home when he applied the brakes and the pedal went to the floor! luckily he was on our street near our home therefore he wasn't going very fast. There was brake fluid coming from under the van & the brake fluid reservoir was empty! thank god he didn't have an accident and no one was hurt! this, however did happen approx. 5 years ago with this van and he was in an accident and we did report this to DaimlerChrysler.com. Now I do think this year & model car should be looked at. My husband, in both cases, never had a brake light go on or any sign of anything to think the brake line was in need of attention. He is very strict on maintenance with our vehicles. The 1st time, when the brakes were applied, the seals in the rear brake blew out which caused the loss of the fluid hence no brakes. We now have had the van towed and will it be looked at tomorrow 3/11.
Metal / braided brake line from ABS control module to proportioning valve on my 2000 Chrysler Town and country ruptured after slight movement to separate line from rubbing on each other.
Brakes failed to stop vehicle. Pedal goes to floor. After investigating, found both brake lines ruptured under drivers side door area due to corrosion.
Hi! the brake line is rusted out and it leaks, they all have to be replace. It looks like any where that a bracket to hold the lines in place is rusted out. I've never seen this before, it's bad. I just do not know if this is just me or it's happen to others? thanks ruben
- Racine, WI, USA
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Sudden loss of transmission fluid resulted in engine light warning. Internet searches on this vehicle provided similar complaints on this 2000 Town & Country van. It has 56,000 miles. Also reported leak of brake fluid and dealer suggested replacement of faulty brake fluid drums (potential safety issue). Informed Chrysler regarding this matter but they refused warranty coverage, resulting in expensive repair work over $600 for transmission fluid and brake pad repair work. Also, driver's side automatic window motor stopped functioning and replacement was necessary $325. Dealer reported frequent problems with motor. Dealer informed 9 out of 10 times issue related to replacement of motor so glass can function correctly. Required to function to pass de safety inspection. When attempted to change flat tire, the hydraulic gauge did not hold the weight of the vehicle and buckled. Faulty and dangerous hydraulic tire replacement equipment and can cause very serious injury.
On Friday afternoon May 30 my brakes suddenly failed as I was leaving one stop light intersection and stopping for another. Luckily I was only traveling at about 10 mph and by pumping brakes, gearing down and steering, I was able to avoid an accident. On inspecting my vehicle, under the driver?S side I found a leak in the brake line where the braided gas line joins with the steel gas line. There are 2 braided lines with connections at both ends to 2 steel lines. All 4 connections show extensive corrosion at the joint. The problem appears to be caused by galvanic action between 2 dissimilar metals at the joint. I contacted the dealer neuwirth motors in wilmington nc and will have the car towed in on Monday. As of this point I do not have a problem with the dealer or Chrysler concerning the repair. My concern is, if I had been traveling at a regular highway speed and had to stop my family and I could have been seriously injured or killed. There was no previous warning or indication that there was a problem. If the same lines I observed under my car is standard, and I believe it is, then Chrysler has a death trap traveling the highway waiting to kill or injure thousands of other Town and country owners. I have attached the 4 pictures that I took from underneath the vehicle (2000 Chrysler Town and country). The line that actually went out is the bottom line shown in picture 2 and 3. luckily I had just left a stop light at one intersection and stopping for another light about 10 car lengths up. My speed was about 10 mph so I was able to stop and miss the car ahead by using my emergency brake, gears and steering. Basically I went from fully working brakes to no brakes at all. I had an extended warranty so it was fixed and all I paid was the $100 deductible. I called the service center and spoke with a female representative. I asked if they would investigate my complained. She said no only if there was an accident would they investigate.
Update to the problem related to the serpentine belt of a 2000 Town and country.(ODI number: 770436 12/4/02). A fifth (5th) occurence occured on Jan 17, 2004. Still without resolution other than tow the van and put back the serpentine belt.
Consumer complained about seat belts located in the middle which secured child safety seat. When the driver made a sudden stop the seat belt, which secured the child seat positioned behind the driver's seat, became unlatched and as a result the seat hit the back of the driver's seat. The child was not injured. The consumer had the buckles checked at two different dealership and both times the consumer was told that the buckles were fine. The front brake pads and rotors were replaced. The driver's side tail light cover fell off. The sliding door handle came off.
Driving Chrysler Town and country (2000) AWD in heavy traffic. Clear conditions. Approximately 30 mph. Good distance to cars in front. Car in front slows suddenly, I apply brakes but van continues forward and hits the vehicle in front of me, which then hits another. In all, four vehicles are affected.
Vehicle leaf spring has weakened causing the rear of vehicle to sit at an angle. Problems with front wheels and brakes. The dealer was unable to repair the re-occurring problem with the front brakes, and the rotors. The front wheels and or brakes were squeaking again, which meant that new front brakes were needed again. (this was the fourth time the brakes were replaced) the consumer requested a full refund of the purchase price of the vehicle. Other problems are as followed: The left rear shock had blown and a bolt had broken on the right shock and were replaced, the brake light would come on when going around corners, the rear view mirror was loose along with the right side mirror(both readjusted), noise in the steering and was hard to steer at times, there was a metal sound in the front strut especially when the temperature was cold, and there was overheating so the all the parts of the cooling system were replaced.
A D V E R T I S E M E N T S
- Olathe , KS, USA