Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

4.4

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
25,016 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country engine problems

engine problem

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2002 Chrysler Town & Country Owner Comments

problem #12

Aug 102006

Town & Country

  • 65,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Chrysler Town and country. The contact has experienced several issues with the electrical components in his vehicle. The vehicle would jump when the accelerator pedal was depressed or accelerating at any speed. The dealer replaced all the wires, wiring harness, spark plugs, and the battery; however, the failure continued. The automatic doors also became inoperable. The vehicle was taken to a different dealer and they stated that a new oxygen system was needed. The computer system and spark plugs wires were replaced, but the failure continued. The manufacturer was notified and a case was filed. They stated that the vehicle could be repaired under warranty. The vehicle has not been repaired. The failure mileage was 65,000 and current mileage was over 100,000.

- Smyrna, DE, USA

problem #11

Jun 022008

Town & Country

  • 85,000 miles
The contact owns a 2002 Chrysler Town and country. Whenever the contact attempts to start the vehicle, it will remain running for a very short time before shutting off. The contact has to turn the vehicle on and off three times before it will completely stop working. The contact did not notice any differences in the vehicle prior to the failure, which occurs once every three days. The vehicle has not been diagnosed by the dealer. The current and failure mileages were 85,000.

- Benson, MN, USA

problem #10

Oct 162006

Town & Country 6-cyl

  • Automatic transmission
  • 64,290 miles
10am, driving at a low rate of speed, slowing to turn left, I suddenly lost power steering and had to manual make the turn (very difficult). The van was also hesitating, like it would stall. I regained full power and power steering after 10 seconds +/-. noon, same day, accellerating <35mph, uphill, same problem occurred with the exception that after power steering failure, I completely stalled in the road and had to restart the vehicle. Brought to dealership Wednesday. They were unable to find the problem (no code) or duplicate the problem. (also an issue with an intermittent problem with the power side door popping off but not power opening). Both electrical issues have occured since the five star dealership corrected an electrical problem with my power gatelift popping off but not power opening) I have called Chrysler directly about technical service bulletins issued on both items and the advance service information 02-018/NHTSA#10000327 relating to the problem with the power side door and/or liftgate. Even with providing this information, the problem cannot be fixed until they get a "code". I have exhausted my progress with Chrysler in their assistance with the proper diagnosis of the problem so I could pay to have the correct component replaced. My option is to pay $50 per diagnostic check by the dealer regardless of whether the vehicle "codes" the problem and no assurances as to the number of diagnostic checks it may take to produce the "code", so I filed a complaint with Chrysler customer assistance "which is handled in house". when asked what department handles complaints, I was told " Chrysler customer assistance". I clarified that is the same department title as to which I was speaking with, it was explained that customer assistance has many departments, which are not given titles, and that they are not allowed to provide names of whom would be handling the complaint, nor would anyone follow up with me. The circles begins!

- Cape Elizabeth, ME, USA

problem #9

Oct 262005

Town & Country 6-cyl

  • Automatic transmission
  • 55,850 miles

A D V E R T I S E M E N T S

(1)events leading up to the failure we have a 2002 Chrysler Town and country with approximately 56,000 miles. On 26 October my malfunction/check engine light came on. All routine and recommend maintenance has been done. Due to concerns that it was transmission related, I had it towed to the dealer. They stated the problem was the upstream O2 sensor. The upstream O2 sensor was replaced, the engine controller was updated and the engine controller was updated with the latest software. The vehicle was returned to me on 28 October and the next day the malfunction/check engine light came on again. I returned to the dealer, and was told it was the catalytic converter, which was replaced with my vehicle being returned to me on 01 November. On Thursday 10 November, the malfunction/check engine light came on for a third time. (2) failure and its consequences, and the third time the malfunction/check engine light came on, I took it back to the dealer on 11 November. This time I was told it was a torque converter/ transmission issue. This time, I was told the torque converter failed. The transmission was removed and a broken low reverse accumulator snap ring was discovered. This required an overhaul of the transmission and replacement of all seals and clutches, and the replacement of the snap ring. (3) what was done to correct the failure; I.e, parts repaired or replaced (and if old part is available) overall in the last three weeks, on my a 2002 Chrysler Town and country, the following has been done: 1-the upstream O2 sensor was replaced, the engine controller was updated and the engine controller was updated with the latest software. 2- the catalytic converter was replaced. 3- the transmission was overhauled and all seals and clutches were replaced and the replacement of the snap ring.

- Virginia Beach, VA, USA

problem #8

Jan 042004

Town & Country 6-cyl

  • Automatic transmission
  • 15,785 miles
Vehicle would sputter then stall while driving at highway speeds. Three attempts were made to resolve the problem with no success.

- Elyria, OH, USA

problem #7

Oct 102002

Town & Country

  • Automatic transmission
  • miles
Today my Chrysler T&C broke down on me. I was very upset that this happened to me it's not even 1 year old yet. I had to leave it at the dealer over the weekend and that is our only vehicle. I tried to get a rental but they wanted to charge me a $50 deposit when we would usually pay a $5 one not only that, I have a service contract with Chrysler and my own auto insurance it's sad to know that I had to find a ride home, and find someone to pick up my kids from school while I was stranded waiting for the tow truck to arrive. I dont think this is fair to me because we paid a pretty penny for all the extra coverage 7yr. Or 7000 miles and to get treated this way...please someone help!! thank you

- Indio, CA, USA

problem #6

Aug 232003

Town & Country 6-cyl

  • Automatic transmission
  • 5,000 miles

A D V E R T I S E M E N T S

Check engine light keeps coming on. It will turn-off later, and then return. Usually after driving in reverse. Had it repaired at a five-star dealer three times.

- Eldersburg, MD, USA

problem #5

Jun 232003

(reported on)

Town & Country 6-cyl

  • Automatic transmission
  • 1,000 miles
Lincoln Town and country would stall when shifting. Around 1K miles the vehicle had become hard to shift and would stall. The consumer had taken the vehicle for a recall and felt it was a mistake because the vehicle did not run the same since. On a few occasions moisture filled the vehicle as far back as the middle seats. When the vehicle stopped in the street or at idle it seemed as if the timing was slow. The vehicle was shifted into neutral and smoothed out. The consumer also heard a noise in the motor which turned about 1700-1750 RPM's, and a loud sound had come from the engine area. (the noise had become intermittent) while traveling, the consumer viewed smoke and or steam in which they were unsure of where it was coming from but when they looked under the hood everything looked fine. The dealer was unable to fix the problem. The consumer thought that something was wrong with the A/C but not sure because of other noises. The vehicle also needed a muffler and a resonator.

- Portage, MI, USA

problem #4

Jun 302003

Town & Country

  • miles
While driving at any speed and air conditioner is on engine will shut down. Dealer has inspected several times/ changed sensor/ computer/ module, and still problem still recurring.

- New Hyde Park, NY, USA

problem #3

May 092003

Town & Country

  • miles
The check engine light constantly illuminated, and each time the dealer told the consumer the problem was fixed.

- San Antonio, TX, USA

problem #2

Apr 302002

Town & Country

  • 6,962 miles
Multiple oil leaks during a 7 month period from 4/02-1/03 for a total of 6 reported times returned to dealership. Dealer has installed several new parts including oil filter adapter O-ring, oil filter adapter, adapter seal, oil cooler (twice), hose to oil cooler/adapter. Since 6 reported leaks and last repair on 1/15/03, have noticed 1 or 2 drops of oil on garage floor, but I am not certain it is fixed for good. Currently we are in arbitration through the ncds because of this and other repairs repeatedly performed.

- Coon Rapids, MN, USA

problem #1

Aug 052002

Town & Country 6-cyl

  • Automatic transmission
  • 1,300 miles
The vehicle stalled without warning. As the consumer pulled into the parking space, the vehicle stalled without warning, then the vehicle was placed in park, restarted, and continued into the parking space. On another occasion the vehicle into reverse, the vehicle stalled without warning, restarted the vehicle, placed in drive and stalled again. There was an intermittent click noise when the pedal is depressed, the A/C fan noise, the suspension felt loose and leaned to left, uneven tire wear, clunk noise in the front end when coming to a stop, when turning, and pulling into a parking space, the tires meet a resistance, the gas pedal vibrated, and there was a groaning noise in the steering wheel and or the engine when turning or when in reverse. The motor mount was installed incorrectly and was repositioned properly. Scc

- Arlington, TX, USA

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