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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
32,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country fuel system problems

fuel system problem

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2002 Chrysler Town & Country Owner Comments

problem #4

Jun 152010

Town & Country

  • 130,000 miles


Van started running rough and smoking heavy blue/white smoke out the exhaust pipe. The smoke was from raw unburned fuel that was pouring into the engine and unable to be burned off at any RPM below 3000. The van was fine when last parked at our residence. Next day wife was going to the store and van immediately had the problem. Cool engine, had been sitting overnight. She drove about half a mile thinking the van would run smoother before seeing and smelling the gas and smoke. She immediately returned the van to the house. I checked the diagnostic code which indicated P0201: #1 fuel injector open circuit. I am fairly handy with vehicle repairs and decided to take the top half of the intake off to check the #1 injector and inspect the other 5 as well while there. All injectors coil resistance checked fine at 12.5 ohms, no open circuit as indicated. Decided to check the fuel rail wiring harness for a short circuit and sure enough the #1 cylinder wiring indicated a short circuit. With the meter on the injected plug, wiggled the harness and the short went away. So I removed the entire injected wiring harness for inspection, this involved removing all the factory wire wrap and protective sleeve. Discovered that all the wires inside the harness had all the insulation missing at one section next to the main harness connector. The harness was protected and not touching any part of the engine yet failed. I contacted local Chrysler parts dept. And inquired about a replacement harness, response was new harness over $200 and had to be ordered. Was also told that this particular harness which fits 2001 - 2003 Chrysler vans, is ordered by Chrysler garages at 53 units a week. This is where the problem lies. This is a factory flaw and needs to be recalled before a fire starts or toxic fumes from the exhaust injures a passenger. There is no heat shield at this connectors location which I believe caused the harness failure. I repaired the harness and engine runs.

- Mulkeytown, IL, USA

problem #3

May 102004

Town & Country 6-cyl

  • Automatic transmission
  • miles
We purchased a 2002 Chrysler Town & Country with 22000 miles on it in November 2003. Since then we have had it in the service department 6 times for multiple problems. We first reported a vibration in the front end and a clicking/knocking noise when turning the steering to the right. The dealer service dept. Replaced the sway bar links and bushings and could not "duplicate" the vibration problem. We took it back again 3 more time for the vibration problem until they finally replacced all 4 tires. It stiil has a vibration to this day. In between all of these visits we had it in for a fuel smell thet filled the entire house when parked in the garage. The replaced the fuel rail and O-rings. Still have a gas smell when the tank is full. Also had is back in for a steering problem after they did recall work on the power steering lines that did not get done while on the lot. When we took it back in the power steering rack siezed up in the parking lot at the dealer. They replaced the rack and pinion steering box. Now we just had to take it back again for a clicking noise in the front. They replaced the sway bar links and bushings again. They van currently has 26000 miles on it. After we purchased the van I did some research and found out that it was a rental vehicle before it was actioned to the dealer that we went to. The dealer did not divulge this information to us before signing the deal. They had the van for a total of 3 weeks for the first 2 months that we had it. Things were going well until it all started over again with the sway bar.

- North Kingstown, RI, USA

problem #2

Jun 232002

Town & Country

  • miles
While driving there is a gas smell in the cab. Gas leaking out as fast as one pumps it in. Consumer is concerned about a fire.

- Springfield, MO, USA

problem #1

Jun 282002

Town & Country

  • miles
Engine check light would remain on while driving. Vehicle taken to dealer, and they informed consumer that there was a crack in fuel system, and it needed to be replaced. Feel free to provide any further information.

- Omaha, NE, USA

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