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really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
44,689 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country seat belts / air bags problems

seat belts / air bags problem

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2002 Chrysler Town & Country Owner Comments (Page 1 of 3)

problem #44

Jan 292009

Town & Country

  • 98,000 miles


My wife was turning into our driveway an collided with a snowmobile. The driver side airbag deployed. There was a problem with the inflator (sealed over) and the airbag exploded putting shrapnel into her body. Because of the location of the air bag and the body most of the shrapnel went into her chest, with the airbag plate breaking apart striking her in the chin breaking her jaw in three places. If it hadn't been for a great ambulance crew she would have bled to death. She was in a trauma hospital for 3 and 1/2 months. She has permanent muscle and nerve damage, the jaw is not aligned correctly so he has problems eating.

- Austinburg, OH, USA

problem #43

Oct 222014

Town & Country 6-cyl

  • 140,316 miles
My car collided with a 1999 Ford F150. My car hit the truck from behind. The impact resulted in severe damage to the front of my car. In fact, my car was totaled and the airbags never deployed.

- Mission Viejo, CA, USA

problem #42

Apr 122010

Town & Country 6-cyl

  • 120,000 miles
Air bag light is constantly on. I called three times and they said my vehicle is out of warranty?

- Southfield, MI, USA

problem #41

Jul 272014

Town & Country

  • 109,000 miles


The contact owns a 2002 Chrysler Town and country. While driving 25 mph, the contact heard an explosion and felt a vibration. The contact parked and exited the vehicle. A second explosion occurred and the passenger side air bag exploded. The dashboard was destroyed. The vehicle was not diagnosed or repaired. The manufacturer was notified. The approximate failure mileage was 109,000.

- Berea , OH, USA

problem #40

Mar 042003

Town & Country 6-cyl

  • 15,000 miles
Air bag light began coming on intermittently. Took vehicle to dealer, they replaced clock spring, light was out. Light began coming on intermittently again. Took vehicle back, was charged several hundred dollars for repairing a wire, light was out. Light began coming on intermittently again. Took vehicle back and was told they cannot fix it. Contacted Chrysler with no response. Over the years I have filed complaints with your office to no avail. Chrysler has had recalls for this model vehicle for years prior and years after but not this one. Why does no one care about this one. Not sure if there is a problem, if someone stole my airbag or if the government does not really care about safety??

- Jonesborough, TN, USA

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problem #39

Jan 312012

Town & Country

  • 137,000 miles
The contact owns a 2002 Chrysler Town and country. The contact stated that while approaching a parking space, the front passenger side air bag deployed without warning. The dealer was notified, but the situation was escalated to the manufacturer. The manufacturer was then notified and towed the vehicle in for inspection. The manufacturer proceeded to deny assistance with repairing the vehicle. The vehicle was not repaired. The failure and current mileages were 137,000.

- Collierville, TN, USA

problem #38

Sep 152011

Town & Country 6-cyl

  • miles


Airbag warning light remains on at all times after starting vehicle and the steering wheel mounted cruise controls does not operate.

- Stafford, VA, USA

problem #37

Sep 082011

Town & Country 6-cyl

  • miles
Since airbag warning light remains on at all times when vehicle starts up even while driving, the steering wheel horn does not operate at any time and the steering wheel mounted radio controls does not operate.

- Stafford, VA, USA

problem #36

Apr 102003

Town & Country 6-cyl

  • 150,000 miles
We had our 2002 Town and country to the dealer in johnson city tn a few years back for the same complaint (air bag light stays on). 2001 and I think 2003 were recalled for this problem but not 2002. This dealer too wanted us to foot the bill a third time. Said no. Did not know that they were not to sell a vehicle with the air bag light on.

- Jonesborough, TN, USA

problem #35

Jun 232008

Town & Country 6-cyl

  • 76,486 miles
On June 28, 2008 we purchased a 2002 Chrysler Town & Country van from a local dealer. When I test drove it I noticed a chip in the windshield, front headlight fogged up from moisture inside it and the airbag light stayed on continuously. I pointed this out to the salesperson who stated she would make sure these things were fixed as they interfered with the safety of the vehicle. When I took delivery of the vehicle all things seemed to be alright and then after a few miles the airbag light again illuminated and stayed that way. I took the van back in and told the sales manager about the light. At first he refused to fix it for free. Eventually he stated that they would fix it if we paid $100 towards the repair. I decided to accept this offer. When I returned to pick up the van all seemed well but after a few miles of driving the light again came on and stayed on. Thinking that there was nothing further we could do, we drove it that way. We still own the van and only recently I was told that as long as that light was on the airbags would not deploy. We are now wanting to sell the van but can't due to this safety problem. I also only learned recently that a dealer can not legally sell a vehicle while the airbag light was on like that. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Brainerd, MN, USA

problem #34

Jun 142010

Town & Country

  • 50,000 miles


Air bag light is lit, was supposedly fixed but came back on and we were told that we would need to pay for repair. It is a 2002 Town and country, 2001 and 2003 were recalled for same safety defect. Why is our year exempted, is Chrysler that inept to fix problems"?"

- Jonesborough, TN, USA

problem #33

Jan 012010

Town & Country

  • miles
Airbag light comes on and goes off constintly

- Fulton, NY, USA

problem #32

Dec 202009

Town & Country

  • 102,000 miles
2002 Chrysler Town and country air bag light remains on. Afraid it will deploy.

- Grand Rapids, MI, USA

problem #31

Jun 202009

Town & Country

  • 100,000 miles
Air bag light is on in my 2002 Chrysler Town and country. Appears that air bag won't deploy with light on. See for litany of similar complaints. This is a potential safety issue and should be a recall.

- Columbia, MD, USA

problem #30

Jul 212008

Town & Country

  • 58,500 miles
Air bag warning light began to light (intermittently) at approx 58,500 miles for no apparent reason. Progressively became more frequent, and would remain lit for long periods of time / miles. The few times the warning light would cease, I was able to trigger the error by wiggling the steering wheel left and right several times. Suspected the 'clock spring' cable in steering column, since the problem sounded very similar to recall 04V480000 (which covers 1998-2000 Town & Country minivans). Became concerned when I found out that air bags would likely not deploy if the warning light was lit during an accident. Requested dealer inspect and advise. I also pointed out the earlier recall on 1998-2000 models. Dealer indicated a $100 diagnostic charge would be billed to me. I spoke to Chrysler customer service on 21-July 2008 who indicated no recall was in effect for 2002 T & C's, and I would have to pay for the repair. Customer service indicated I might get reimbursed if a recall was ever ordered. End result: Dealer technician determined the 'clock spring' within the steering column was indeed faulty and so I paid the dealer $244.41 to replace the 'clock spring'. air bag lamp now only lights during the test phase / initial start-up and quickly goes out (as it should). Please note: In contrast to earlier reports of 'clock spring' failure / defect, I did not have any concurrent problem with the cruise control or horn within the steering wheel. These worked fine before and after repair.

- Holbrook, NY, USA

problem #29

Oct 182004

Town & Country 6-cyl

  • Automatic transmission
  • 17,572 miles
2002 chrsyler Town and country with airbag problems. Consumer states that the airbag light flickers and after it flickers it stays on. Consumer states that the airbags probably do not work due to this problem. The dealership has attempted to correct the air bag problem over 10 times.

- Mansfield, TX, USA

problem #28

Jun 012006

Town & Country 6-cyl

  • Automatic transmission
  • 87,000 miles
Airbag light and alarm tone comes on intermittently while driving, sometime remains on for more than 10 seconds then goes out and comes back on again after a few seconds. Recently at dealer for another unrelated repair and asked them to troubleshoot this, technician said it was an intermittent open in the clock spring (cs) and that there wasn't a recall. I had reported previous clock spring problem on my 1997 Dodge which was subsequently recalled and know what it looks like, but this time the cruise, and horn still worked. I purchased a new cs P/N 5082050ac and pulled the steering wheel myself to replace it. It appears to have fixed the problem. However, I noticed that the replacement cs was different than the original cs (which I kept). The defective original cs has the following numbers on it P/N 04685712ac and smaller 324101379R*. it also has a socket with copper clips where a connector split 4 wire harness connects to the cs with the two cables going to the airbag module. The replacement cs had no socket and had eliminated the connector and had two 2 wires harnesses hard wired to the cs. I disassembled the defective cs and checked it for breaks in the ribbon conductors there weren't any visible also the construction appeared to be much more durable possibly with braided copper laminate runs. Since it was intermittent I suspect that the problem is actually with the harness connector to the cs socket for the airbag connection, developing a loose or dirty contact connection. Perhap Chrysler already knows this and that is why the replacement has eliminated that point of failure. Please pursue a recall action on this for the socket connector type cs as this can cause airbag failure and possible death or injury. I am an engineer by trade and if they want the old part for testing they can contact me directly.

- Fredericksburg, VA, USA

problem #27

Jun 012007

Town & Country 6-cyl

  • Automatic transmission
  • 70,000 miles
My airbag light is on, it is a know problem in the Chrysler Town & Country however this year (2002) doesn't have a recall. I also have a 2005 Town & Country that is covered under the recall. I want my airbag problem covered under the recall, this is obviously a big problem and I no longer feel safe in my vehicle. The airbag could deploy or may not deploy because of this issue. Please contact me and tell me how I can have this safety issue resolved.

- Rensselaer, NY, USA

problem #26

Jun 122007

Town & Country 6-cyl

  • Automatic transmission
  • 62,375 miles
Airbag light came on and doesn't go off. I took it to a regular repair shop and their computers can't analyze the problem, it has to be returned to a Chrysler dealership. Is this a safety hazard and is there a recall for this problem?

- Keene , NH, USA

problem #25

Feb 282002

Town & Country 6-cyl

  • Automatic transmission
  • 250 miles
2002 Chrysler Town & Country ex. Air bag light constantly on since two weeks after purchasing the new vehicle in 2002. Was taken into dealership for repair. Within 2 days, air bag light is back on. Several times later no solution. This problem is similar to a documented recall on previous model years of this vehicle. This has been over 5 years now and no solution. I believe Chrysler should have a recall for the 2002 year model for this ongoing problem.

- Oro Valley, AZ, USA

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