This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When turning the steering wheel while driving/parking consumer heard a loud clicking/grinding noise coming from the steering column. Dealership was notified, but did not resolve the problem.
While driving at 35 mph consumer's son heard a loud popping sound coming from the steering column. Moments later, the driver lost control of the vehicle and collided with a guard rail on the driver's side. The seat belts were worn, and the air bags did not deploy however, there were no injuries. Before the collision the consumer heard ticking sound coming from the steering column. Also, there was a tsb concerning this problem. The vehicle was taken to the dealer once before the collision and once after the collision. Vehicle was repaired by the dealer, but the problem still persisted. In June 2003 the consumer had a problem with a major draw on the engine with the heat or A/C running. The consumer was told that the compressor was replaced so the A/C and the heater would work properly. The consumer had explained to the service dealer that there was a problem with the steering and the mechanic suggested that this wasn't a dangerous problem. (following this service visit, the consumer's son experienced the above accident) the consumer had also found that the warranty work for the steering hadn't been completed. Recall#10010414
When attempting to turn the car, there is a clunking noise and then the steering wheel comes lose. It does not physically detach from the steering column, but it rocks freely back and forth. Attempting to turn the steering wheel after this causes a grinding sound and is unstable due to the rocking motion. The failure occurred on March 6, and a Chrysler dealer serviced the car on March 7 using tsb 19-008-01 as a service procedure. The exact same failure occurred the next day, after servicing. A different Chrysler dealer serviced it using tsb 19-008-01 which involves inserting a shim. Two different dealerships recommended replacing the steering column and Chrysler would not authorize it.
- San Jose, CA, USA
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- Vienna, VA, USA