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definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
37,452 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chrysler Town & Country transmission problems

transmission problem

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2002 Chrysler Town & Country Owner Comments (Page 1 of 2)

problem #28

Jun 022010

Town & Country

  • 96,000 miles


The contact owns a 2002 Chrysler Town & Country. While driving at 55 mph, the contact noticed that the vehicle would no longer accelerate. The vehicle was towed to an authorized dealership where the transmission was replaced. However, 6 miles after the repair the same failure occurred. Prior to the failure, the contact had the transmission flushed. The current and failure mileages were approximately 96,000.

- Dracut, MA, USA

problem #27

Dec 132008

Town & Country

  • 90,380 miles
Planetaries destroyed in transmission and required replacement replaced transmission assembly with remanufactured unit total cost: $2582.70 left us stranded approximately forty miles from home.

- Bristol, FL, USA

problem #26

May 012008

Town & Country

  • 97,000 miles
Transmission issues since we bought it. Last issue currently has not been resolved.

- Jonesboro, AR, USA

problem #25

Aug 292006

Town & Country 6-cyl

  • Automatic transmission
  • 81,500 miles


Bought 2002 T&C ex used from Chrysler dealer in xenia, Ohio. All maintenance done by same dealership. Car has 52,000 miles on it. After getting home from vacation transmission suddenly died - no warning. Mechanic found 9 codes and one that referenced no hydraulic pressure. They checked the transmission filter and found it to be clean - transmission failed with less than 65K miles on it. Transmission fluid was a proper levels and was not burnt in any way - still a nice red color. Replaced transmission with a jasper reman with 3 yr/75K miles warranty and that transmission just failed with less than 20,000 miles on it while 60+ miles form home with both of our kids in the car. Luckily we were able to get the car to our destination and not stranded on the highway. This time 3rd gear apparently died and our mechanic mentioned that this is a popular transmission and very popular for failing.

- Beavercreek, OH, USA

problem #24

Aug 022007

Town & Country 6-cyl

  • Automatic transmission
  • 51,786 miles
The transmission went out on my 2002 Chrysler Town & Country mini van as we were driving on the freeway. The van had only 51,700 miles on it! I had it towed to the nearest dealership, and they wanted $4,000 to fix it. I called Chrysler to ask if they would cover the cost of the repair since the mileage was so low, but they refused to help me because the warranty was up. I had it fixed at a transmission shop where they rebuilt the transmission. I don't have the old parts available. There must be a defect in the transmission, or some kind of "weak" parts for it to go out at such low mileage. I do regular maintenance on the van, I change the oil every 3,000 miles, and even did the 30,000 miles service that was highly recommended by the dealership!

- Rocklin, CA, USA

problem #23

Jan 042007

Town & Country 4WD 6-cyl

  • Automatic transmission
  • 90,405 miles
- the contact has a 2002 minivan Caravan. The contact stated that when she put the car in reverse or tried to switch gears, the vehicle wouldn't move. She took her vehicle to a dealer for service on 11/24/2006, and it passed there 16 point vehicle check. The contact stated that on 01/04/2007 the car wouldn't switch into gears and she took the vehicle have the transmission repaired because she believed that the failure involved the transmission. The contact was told that the transmission needed to be fixed, and then told that she needed a new transmission. When the contact picked up her vehicle it had not been repaired. After telling the contact that she would receive a new transmission, the contact received a rebuilt transmission. The vehicle still didn't work properly, the dealer told the contact that they were not equipped to repair her vehicle. She has still not found someone who could repair the vehicle properly.

- Metuchen, NJ, USA

problem #22

Nov 222006

Town & Country 6-cyl

  • Automatic transmission
  • 60,142 miles


Vehicle had just entered atlanta Georgia on I85 southbound. There was very heavy stop and go traffic. Upon light acceleration, the engine lost power. The engine never stalled. The idle remained smooth. In neutral the engine would accelerate normally. In drive (all gears) and reverse, the engine would accelerate to about 900 RPM and then lose power. We were able to drive along the shoulder at a slow walking pace (a slight incline) until we encountered a disabled vehicle. The van did not have the power to pull into the stop and go traffic. A tow truck was called and the van towed to a dealership for repairs. No check engine light and the engine restarted normally. The engine never ran rough and all the fluids looked good and were at correct levels. The dealership determined that the fuel pump was the problem since they measured the pressure at 40 psi and the specification was 53 psi. The fuel pump and filter was repaired at a cost of $686 plus towing. The powertrain warranty apparently does not cover these items. The replaced parts were not made available to us. After pickup from the dealership the van has intermittently experienced a pronounced hesitation accelerating from a stop. No check engine light. The van duplicated the same failure again on 12/30/06. We had just pulled out from a parking space at a restaurant. Every aspect of the incident was the same even to our proceeding to drive down the shoulder. Except in this case the shoulder was a slight decline. When the van made it to about 5 mph the problem disappeared and the van drove fine for the remaining 95 miles of our trip. The next time that the van was started it went straight to another dealership for repair. The dealership could not find anything wrong with the van but charged a estimate fee and said to bring it back when it was experiencing the problem. There were no trouble codes set for them to diagnose the problem and the van behaved fine during the test drive.

- Saint Leonard, MD, USA

problem #21

Aug 122006

Town & Country 6-cyl

  • Automatic transmission
  • 63,100 miles
41te transmission failure at highway speeds. Potential for accident, luckily none occurred in this instance. Car/occupants left stranded in lane of travel.

- Dayton, OH, USA

problem #20

Apr 152006

Town & Country 6-cyl

  • Automatic transmission
  • 49,184 miles
: the contact stated that while backing out of a parking space, the power steering failed, requiring additional effort to turn the vehicle. The vehicle was taken to a service dealer, where the dealer was unable to duplicate or determine the problem. The raack and pinion was replaced and the transmission had a leak. Updated 03/20/07.

- Barefoot Bay, FL, USA

problem #19

Feb 092006

Town & Country

  • Automatic transmission
  • 29,990 miles
Our 2002 Chrysler Town and country with 30,000 miles on it began having problems with the power steering in December of 2005. The check engine light came on February 2006 so we brought the van into a Chrysler service shop. We were informed that the seal to the power steering fluid was leaking so we had to replace the entire steering rack. The check engine light indicated there was an internal transmission problem. After tearing the transmission apart they found that the torque converter needed replacement as well as the seals on the internal clutches. This vehicle only has 30,008 miles on it. We were forced to pay the entire $3183.89 to fix it. It was a poorly built vehicle with faulty parts. We are upset that Chrysler can not tell us why a vehicle with so few miles needs all these major replacement parts and will not take any responsibility or stand behind this vehicle.

- Sun Prairie, WI, USA

problem #18

Dec 152005

Town & Country 6-cyl

  • Automatic transmission
  • 72,000 miles


While driving at 75 mph the car stalled out and would not run. Had it towed to the dealership and the transmission has to be replaced. The car is only 3 years old!

- Flowery Branch, GA, USA

problem #17

Oct 262005

Town & Country 6-cyl

  • Automatic transmission
  • 55,850 miles
(1)events leading up to the failure we have a 2002 Chrysler Town and country with approximately 56,000 miles. On 26 October my malfunction/check engine light came on. All routine and recommend maintenance has been done. Due to concerns that it was transmission related, I had it towed to the dealer. They stated the problem was the upstream O2 sensor. The upstream O2 sensor was replaced, the engine controller was updated and the engine controller was updated with the latest software. The vehicle was returned to me on 28 October and the next day the malfunction/check engine light came on again. I returned to the dealer, and was told it was the catalytic converter, which was replaced with my vehicle being returned to me on 01 November. On Thursday 10 November, the malfunction/check engine light came on for a third time. (2) failure and its consequences, and the third time the malfunction/check engine light came on, I took it back to the dealer on 11 November. This time I was told it was a torque converter/ transmission issue. This time, I was told the torque converter failed. The transmission was removed and a broken low reverse accumulator snap ring was discovered. This required an overhaul of the transmission and replacement of all seals and clutches, and the replacement of the snap ring. (3) what was done to correct the failure; I.e, parts repaired or replaced (and if old part is available) overall in the last three weeks, on my a 2002 Chrysler Town and country, the following has been done: 1-the upstream O2 sensor was replaced, the engine controller was updated and the engine controller was updated with the latest software. 2- the catalytic converter was replaced. 3- the transmission was overhauled and all seals and clutches were replaced and the replacement of the snap ring.

- Virginia Beach, VA, USA

problem #16

Aug 122005

Town & Country 6-cyl

  • Automatic transmission
  • 64,000 miles
The transmission failed suddenly. While at a stop sign the Town & Country van stopped moving. The RPM's went up while pressing the gas, but the van did not move. After further investigation by a technician it was determined that it was related to the transmission. Because of the cost to fix the van, as of 08/15/05, the van is still parked. Someone please help!

- Capitan, NM, USA

problem #15

Feb 152004

Town & Country

  • Automatic transmission
  • miles
2002 tc minivan driving on freeway and transmission stopped. Hit gas but won't move. Towed to dealer. 33,000 miles, 16 mos. Also, power side door and tailgate will not open with buttons, at first only when cold but now never works. Needed front and rear brakes at 25,000 miles, rear still makes grinding noise.

- Pittsburgh, PA, USA

problem #14

Oct 092004

Town & Country 6-cyl

  • Automatic transmission
  • 38,048 miles
Transmission failed at 38,048, car had to be towed, as it was a sat, before a trip we took it to a transmission shop, hoping it was a simple fix from the codes. The transmission had to be rebuilt but I felt it qualified for "if you have an emergency and you have to get a repair from other than an authorized dealer...", Chrysler said this only is for things like batteries or water pumps even though these little details are not stated in the 7 year/ 70,000 mile warranty. In a rude phone message I was told, (after appealing to Chrysler for reimbursement under warranty), that they would pay $10 and that was there final offer and that the van was not under warranty, which it is. I hate this car and if we did not have it equipped with hand controls and a scooter lift for my husband(part of the need for a immediate repair) I would sale it. It was also in 4 times for the non-functioning automatic passenger door latch; to have a battery replaced(29,583 miles); fuel tank; power steering hose; and it still makes a rubbing sound at low speeds that they have never been able to identify(in 2X for that noise). I think Chrysler should honor their warranty but I feel at a loss to fight them. I will try to let it be known where I can the details of the situation.

- Birmingham, AL, USA

problem #13

Aug 012004

Town & Country 6-cyl

  • miles
Problems with power steering pump on 2002 Chrysler Town and country. There was a continuous problem with the consumers power steering pump. The steering pump made a noise when a right turn was made. The airbag light had come on due to a loose connector on the passenger side which was an intermittent problem. The transmission was noisy, which was possibly due to dirt.

- Sparta , GA, USA

problem #12

Jul 072004

Town & Country

  • Automatic transmission
  • 10,888 miles
The ignition fuse blew out which caused the vehicle to stall. This occurred while driving and at a complete stop. This results in loss of power steering. Dealership changed ignition fuse 23 to 10 amp. The failure recurred 2 week later. Dealership service invoice read that transmission at pin area and around solenoid pack failed. The harness rubbed, chafed, and was damaged. Repaired harness isolated from transmission with rubber. However, failure recurred.

- Peabody, MA, USA

problem #11

Mar 202003

Town & Country 6-cyl

  • 2,347 miles
While driving check engine light came on, and a gear shift light illuminated. When this occurred automatic transmission failed to shift out of second gear. Dealership performed a drb test, in which the failure code found was a low voltage battery and loose cable. The cable was tightened. Then, dealership test drove the van. No other problem was found. The failure recurred within 2,347 miles. Dealership test drove the van for 15 miles, and found no problems. Also, the ABS light came on and stayed on. Dealership replaced the ABS sensor 3 times.

- Tornado, WV, USA

problem #10

Dec 022003

Town & Country 4WD 6-cyl

  • Automatic transmission
  • 66,000 miles
Transmission failed at 66,000 miles in the middle of the highway. Front wheels locked up and was unable to roll into neutral. The wheels gave, after prayer, and the vehicle was able to be rolled to the shoulder. Wheels locked up again once the vehicle was on the shoulder. Vehicle was towed to the nearest Chrysler dealership. Was told it would be necessary to replace transmission. It will cost $3200. Chrysler refuses to grant a "goodwill repair" even though it's due to a technical failure and not a wear and tear or poor service failure. I am in the process of sending a complaint letter to daimler-Chrysler, fox 5 news, and the center for auto safety.

- Morrow, GA, USA

problem #9

Nov 102002

Town & Country 6-cyl

  • Automatic transmission
  • miles
Continuing problem of vehicle not going into reverse and bogging down at highway speeds, have taken to dealer twice and they have not been able to duplicate problem.

- Bristol, VA, USA

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