This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Chrysler Town and country. The contact received a notification of NHTSA campaign id number: 11V139000 (electrical system) and stated that the part was not available for several months. The dealer did not give a specific date for when the part would become available. The manufacturer was notified of the delay. The contact did not experience a failure.
The contact owns a 2008 Chrysler Town and country. The contact received a notification of NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The VIN was not available. The contact had not experienced a failure.
The contact owns a 2008 Chrysler Town and country. The contact received a notification for NHTSA campaign id number: 11V139000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The VIN was not available. The contact had not experienced a failure.
To whom it may my 2008 Chrysler Town and country caught fire last Friday in my garage. When I woke up to bring my kids to school I noticed the back part of the car was burned in the car was filled with smoke. I immediately called the fire department once they got there they noticed the car was cold, that the fire had been started, and put itself out, in the middle of the night. The fire inspector came as well, and determined it was an electrical fire from the rear speaker, where my daughter typical sits. My car is a total loss. Likely we would not hurt, the fire was right about the gas tank! I'm wondering if this is something I could file a case on or if you can direct me to someone who handles cases such as this. As far as I know, according to my insurance company, price I was not going to help me out even though it was a manufacture error. Any information you could provide will be greatly appreciated. Thank you
The contact owns a 2008 Chrysler Town and country. The contact received a notification of NHTSA campaign number: 14V373000 (electrical system) however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2008 Chrysler Town and country. The contact received a notification of NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experienced a failure.
For the past several months the car will not start and takes several tries to successfully start the car. It hesitates at around 35 mph and tries to stall. I have been waiting for Chrysler to follow up with a second (L-25) recall notice. Yesterday, 12/14/14 while going around a round-about it died completely and I lost power steering, and all power to the car. I was able to restart the car and return it home. This is my main form of transportation, used to take the kids to school and activities. I was told by the dealer today they have been advised not to touch it by Chrysler and told to contact Chrysler. The representative at Chrysler said I needed to take it up with the dealer as it is not a matter of having a part, but that Chrysler does not have a solution. This is very concerning, as it poses a serious safety to concern to me, my kids, and other drivers. Please let me know what recourse I have in getting Chrysler to complete the full repair to my satisfaction. * mopar website says parts are available. It would seem a huge liability that Chrysler would not make driver and passenger safety priority.
The contact owns a 2008 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Chrysler Town and country. The contact received notification of NHTSA campaign number: 11V139000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2008 Chrysler Town and country. While driving approximately 40 mph, the vehicle stalled without warning. The vehicle was taken to a dealer, but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 11V139000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 32,000.
The contact owns a 2008 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 14V373000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.......updated 01/12/15 updated 01/15/15 updated 01/21/15 updated 01/26/15. Chrysler informed the consumer, there was no date as to when the parts would be available. The keys were defective as well and would be replaced when the recall was performed and there was no free rental. Updated 03/11/15.
As of 9/1/2014, with frequency increasing, my 2008 Chrysler Town and country intermittently shuts itself off, only not all the way. I lose very important safety features, such as the use of power steering. I have had several near accidents as a result. I understand that my issue is directly related to the L25 recall and that Chrysler recognizes and accepts liability for the issue, however, they offer no solution, putting each one of it's owners and their families lives at risk each time the vehicle is operated. My complaint is not that there is an issue, rather that Chrysler knows about it and is not fixing the issue.
The contact owns a 2008 Chrysler Town and country. The contact received NHTSA campaign number:14V373000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact experienced a failure. Updated 1/23/15 the consumer stated the situation was intermittent for 2.5 years. The dealership attempted to repair the vehicle multiple times. Updated 10/6/2015
The contact owns a 2008 Chrysler Town and country. The contact stated that the vehicle failed to start. While driving at low speeds, the vehicle stalled without warning. The vehicle restarted after several attempts. The vehicle had not been diagnosed or repaired. The vehicle was included in NHTSA campaign number: 11V139000 (electrical system). However, the parts needed to do the repair were unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 81,721.
The contact owns a 2008 Chrysler Town and country. The contact received notification of NHTSA campaign number: 11V139000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact experienced failures on numerous occasions. The failure mileage was unknown.
Recall L25/ NHTSA 14V-373 was published on 10/10/14 and I got noticed by mail. On Oct 27 I tried to make a service appointment to have the problem fixed but was told that no parts were available and that I would be notified (both my dealership and the Chrysler group recall assistance center claimed this). I have had no follow up from Chrysler or its dealership. I followed up today again and was told that no parts were available. I believe that this is unacceptable and herewith want to file an official complaint about the slow handling of this recall. How can I use this car during our upcoming christmas trip of more than a 1000 miles with an urgent and important safety recall not being fixed. I believe the way how this is handled by Chrysler and the oem manufacturer responsible for the fobik is gross negligent! both should be fined severely for their lack of timely response!
The contact owns a 2008 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
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