This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My son and a friend took my car to a movie. The car suddenly quit running while driving on a residential street at approximately 25mph. There have been two recalls on the vehicle concerning the win module and win module detents. In 2010 I experienced the same exact issue, had the car towed to a dealership and they supposedly fixed the problem. This recent incident was exactly like the first. The dealership is refusing to replace the module and wants me to pay $600 to have it fixed. The car will not start without this repair. I am at wits end wondering why it is my responsibility to pay for a known safety issue repair.
The contact owns a 2008 Chrysler Town and country. The contact received a notification for NHTSA campaign id number: 11V139000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2008 Chrysler Town and country. The contact stated that while driving at a unknown speed, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact received NHTSA campaign number: 14V373000 (electrical system). The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2008 Chrysler Town and country. The contact received notification of NHTSA campaign number: 11V139000 (electrical system); however, the part needed for the recall repair was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I own a 2008 Chrysler Town and country. We received the recall notice for NHTSA campaign number 14V373000(electrical) was received in August or September 2014. I have contacted the dealer on multiple occasions was informed that the parts needed to repair the vehicle are not available and no estimated time to receiving the parts could be given. The dealer told me that it would likely be several more months. This is unacceptable.
- Saint Paul, MN, USA
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The contact owns a 2008 Chrysler town country. The contact stated that after turning off the vehicle, the key became stuck inside the ignition switch or was very difficult to remove from the ignition switch. The vehicle was taken to the dealer who diagnosed that the ignition was faulty. The keys were replaced, but the failure continued. The vehicle was taken back to the dealer who diagnosed that the shifter was faulty. The shifter was replaced, but the vehicle continued to experience difficulties when attempting to start the engine. The manufacturer was notified of the failure. The failure mileage was 99,165.
I had received notice that my Chrysler Town & Country was possibly part of a recall for the fobik issue. I made an appt with the dealership & it was confirmed that the vehicle was part of the recall. While driving with my four children down at 45 miles per hour, the engine did "unintentionally shut off". fortunately, I was in an outside lane and was able to coast to the edge of the road without incident. I contacted the vehicle safety hotline that day regarding my concern that there are no parts available to fix a known problem & spoke with [xxx]. I was added to an email notification list at that time. To date, I had not been contacted. I spoke with [xxx] from the vehicle safety hotline today & was directed to call Chrysler. I spoke with a representative at 800-992-1997 to explain my concerns. They stated that parts were not available and that there was no one else to talk to about it. That isn't a satisfactory answer. I need a safe vehicle for my family. What else can be done? information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2008 Chrysler Town and country. The contact received a notification for recall NHTSA campaign number: 14V373000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 12/30/14 updated 5/28/2015
The contact owns a 2008 Chrysler Town and country. The contact received a notification for recall NHTSA campaign number: 14V373000 (electrical system). However, the part needed was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2008 Chrysler Town and country. The contact stated that the recall notice for NHTSA campaign number: 14V373000 (electrical system) was received in October of 2014. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were not available. The contact had not experienced a failure.
The contact owns a 2008 Chrysler Town and country. The contact stated that the vehicle failed to start without warning. The vehicle was taken to a mechanic. The vehicle was not diagnosed or repaired. The contact received notification for NHTSA campaign number: 11V139000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 78,000.
The contact owns a 2008 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 14V373000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Received recall 3 months ago for fobik and each time I check they tell me they don't have the part. What's this all about" who's going to see that they get the part? what happens if I have difficulty? whose responsible"
The contact owns a 2008 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 14V373000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was unavailable. Updated 01/07/14 updated 9/7/2017
The contact owns a 2008 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 11V139000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Van is under the new expanded ignition switch recall. Ignition switch is getting looser and looser. Part is on backorder supposedly, have done as the dealer and Chrysler recommend and removed everything off my key ring. Still getting loose. If this thing breaks down again for the 3rd time this year I don't know what I'll do. From what I understand it's a fatal issue as well, vehicle is non functional once ignition switch falls out.
The contact owns a 2008 Chrysler Town and country. While driving approximately 30 mph, the vehicle stalled without warning. The vehicle restarted and was taken to an independent mechanic for diagnostic testing. The failure recurred numerous times. The contact mentioned that NHTSA campaign number: 14V373000 (electrical system) was related to the failure. The vehicle had not been repaired since the part was not available. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
The contact owns a 2008 Chrysler Town and country. The contact received a notification for NHTSA campaign number: 14V373000 (electrical system). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact did not experience a failure.
The contact owns a 2008 Chrysler Town and country. While driving approximately 60 mph, the vehicle stalled without warning. The vehicle was able to restart. The vehicle was taken to a dealer who stated that the part was not available to repair the vehicle under NHTSA campaign number: 14V373000 (electrical system). The dealer stated that the part needed was unavailable to service the vehicle under the recall. The manufacturer was notified of the failure and stated that the parts needed to complete the recall repair would not become available until three months to one year. The approximate failure mileage was 249,000.
A D V E R T I S E M E N T S
- Philadelphia, PA, USA