This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Chrysler Town and country. The contact stated that the vehicle shook and made a clicking sound when the brake pedal was depressed. The contact also stated that the braking distance had increased. The vehicle was taken to the dealer for inspection. It was found that the front and rear rotors wore prematurely and needed to be resurfaced or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure and current mileage was 28,970. Updated 6/4/13 updated 06/06/13
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving 30 mph, the vehicle shook violently. The vehicle was taken to a dealer for diagnosis where the brakes were changed and the rotors were resurfaced. 13,000 miles later, the failure recurred. The manufacturer was notified but offered no assistance. The vehicle had not been repaired. The failure mileage was 27,000 and the current mileage was 40,000. Updated 05/28/13 the consumer stated the brakes would hea up and warp the rotors, extremly fast. The rotors have been resurfaced and replaced twice, and they currently need to be replaced again. Updated 06/11/13
The contact owns a 2010 Chrysler Town and country. The contact stated that the vehicle vibrated abnormally. The vehicle was taken to the dealer for inspection and failure was located at the front rotors, which were worn prematurely. The front rotors were replaced but the failure was not corrected. The failure recurred along with the failure of the rear rotors and the rear brakes. The front rotors, rear rotors and the rear brakes all needed replacing. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 9,000 and the current mileage was 21,000.
Took vehicle to the dealer for crunching noise while braking which was coming from the front of the vehicle and because the steering wheel was shaking & the brake pedal was pulsating during braking. Dealer was unable to find anything wrong with the front & said that the rear brakes and rotors needed to be replaced. This was at approximately 19,600 miles and supposedly not covered under any of the warranties that we have and we have them all. This doesn't seem right at all. I've never had a car which needed rotors to be replace within the first 2 years of ownership. This seems like a quality issue.
The contact owns a 2010 Chrysler Town and country. While the front brake disk recall repair was being performed the technician stated the rear brake disks also had to be replaced and they were not included in the recall. The rear brakes were not repaired. The approximate failure mileage was 29,000.
- Tupelo, MS, USA
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Rear brake pads worn and rear rotors found to be out of round.Chrysler extended warranty on front brakes to 3 years or 36,000 miles. My front brake pads and rotors were replaced at 17,843 miles by Chrysler for a $50 doller deductible, but was told about rear brake problem also. My question is, most of the braking is done by the front brakes I think the rear brakes were compromised due to front brake failure. I was charged for rear rotors to be resurfaced and pads replaced. I think when this occurs at the same milage, Chrysler should make good for both front and rear brakes.
The contact owns a 2010 Chrysler Town and country. The contact was driving 40 mph when the vehicle began shaking. The vehicle was taken to the dealer where the dealer confirmed that both the front and rear rotors needed to be replaced. The manufacturer was contacted. The vehicle was repaired. The failure mileage was 22,330 and the current mileage was 22,600.
The contact owns a 2010 Chrysler Town and country. The contact stated that the wheel bearings failed and caused the front tires to wear prematurely. In addition, the brakes and the rotors needed to be replaced. The contact spoke with the manufacturer and was advised that the warranty would be extended, but a remedy was not available for the failure. The current mileage was 18,000 and the failure was unavailable.
The brake started to shake/vibrate severely at free way esp. When going down hills. Had to stop braking. This is a safety issue that Chrysler should send a recall. I just read many of similar concerns on the same model.
The contact owns a 2010 Chrysler Town and country. The contact stated that an extreme amount of brake dust accumulated on the rear wheels. The contact also stated that the rear brakes would intermittently engage unexpectedly at low speeds. The vehicle was taken to an authorized dealer and the contact was informed that there was no failure. The failure continued. The vehicle was taken back to the dealer and the contact was informed that the rear brakes and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 12,000.
The contact owns a 2010 Chrysler Town and country. While driving approximately 35 mph, the contact depressed the brake pedal and noticed a vibration in the pedal. The vehicle was taken to the dealer for diagnostics. The technician stated that the front and rear rotors and pads would have to be replaced. There was an extended warranty for the front brakes but not for the rear brakes. The front brakes were replaced but the rear brakes were not. Approximate failure mileage was 9,800.
The contact owns a 2010 Chrysler Town and country. The contact stated that the brakes were replaced in May 2011 but they wore prematurely and needed another replacement. The dealer replaced the rear brakes, resurfaced the rotors, cleaned and lubed the caliber brackets. The manufacturer was made aware of the failure but did not offer any assistance. The current mileage was 27,000 and the failure mileage was 22,017.
The contact owns a 2010 Chrysler Town & Country. The contact stated that while driving 40 mph, the brake pedal began to pulsate abnormally. The vehicle was taken to the dealer who diagnosed that the front brakes, rear brakes and rotors were defective and needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle was not included in any recalls. The vehicle was not repaired. The failure mileage was 14,000 and the current mileage was 23,000.
My van vibrates when I press on my brakes if I am going over 25 mph. Took my van in for service Oct. 13 dealership told me my rotors were bad this was at 20,000 + miles and they needed to be turned. Then approx. Nov 15 we received a letter from Chrysler about the brakes and rotors being defective and we had an extension on the warranty, but had to pay a $50 ded. I took the van in on November 16 and the pads and rotors replaced. My van still vibrated after this. Today November 25 we took the van back to the dealership and they replaced the rotors again and said there is still a vibration but it seems to be coming from the rear. It does feel a less intense and not as bad in the steering wheel. They wanted for us to pay to have the rotors turned on the back. I believe there is an issues with the rotors all around on this vehicle. I am not about to pay as much for this van as we did and at the mileage we have on it which is just at 22000 today have to pay to do a thing with the brakes we already paid $50 deductible for bad rotors once. I believe in supporting american companies but I am ready to trade this one in for a Honda or Toyota.
The contact owns a 2010 Chrysler Town and country. The contact heard a noise coming from the rear end of the vehicle and took it to the dealer for diagnostic testing. The dealer stated the rear brakes failed and the rear rotor, pads and calipers had to be replaced. The contact stated the failure was a manufacturers defect. The failure mileage on the vehicle was 22,000 and the current mileage was 26,000.
Transmission not shifting properly, Chrysler performed a re-flash and update to powertrain, however problem still exists this problem started the next day of purchase. Brakes worn down in rear when driving 55mph and applying the brake the entire vehicle would vibrate Chrysler found out of round surface and cut rotors, problem still exists. The power sliding doors become inoperable Chrysler performed a re-flash update problems still exists. Radio rer stops playing dvd's Chrysler performed a re-flash problem still exists. This is brand new why all these problems" why was I sold a lemon". all these problems I went back to the dealer at least three times for especially the transmission I almost got into an accident because when I was merging onto the parkway when I tried to accelerate it failed to move.
The contact owns a 2010 Chrysler Town and country. While driving approximately 30 mph and approaching a traffic stop, the contact applied the brakes and the steering wheel began to shake abnormally. In addition, the brake pedal began to vibrate. The failure recurred constantly when driving between 25-55 mph. The vehicle was taken to the dealer for diagnostics where the contact was awaiting diagnosis. The vehicle was not repaired. The approximate failure mileage was 18,200.
I have just read way too many identical complaints. I bought the high end model and at 17000 or possibly before we noticed the brakes would pulsate at even low miles especially after the vehicle would be driven a while. I took it into the dealership where they informed me the same as everyone else that the front rotors were warped and needed replaced or turned. They were only covered for 12K miles...and would not cover. This vehicle goes no where...I have a stay at home wife who might put 15-20 miles a day on average on this vehicle. I took it in an had the rotors turned and new pads put on....the brakes acted up the same day I picked up the van. "really"..... a 40K van and the braking system has major issues. How is this problem not being recalled!!
The contact owns a 2010 Chrysler Town and country. The contact stated that after taking his vehicle in for service, he was advised that the front and rear rotors were warped. The vehicle was repaired. The manufacturer was contacted and they offered no assistance. The failure and current mileages were approximately 18,000. Many, many, complaints on the internet concerning this known defect. When will mfg. Be required to correct known safety issue. Updated 10/06/2011
A D V E R T I S E M E N T S
- Roanoke , VA, USA