This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2010 Chrysler Town and country has experienced the dangerous problem related to the ignition switch recall (R03). My vehicle date falls within the stated included vehicle dates on your website, yet my vehicle id brings up no recalls! the vehicle has stopped operating while driving on a city street, highway, and during a turn to exit a highway. Luckily we were able to put it into neutral and restart the vehicle before it caused a crash. This has happened intermittently. I do not understand why my vehicle was excluded from the recall even as your website shows that it should be included. This has been on ongoing problem with these vehicles, as this is the second recall for the same problem. They even expanded the years of cars included for the second recall, yet my vehicle with a manufacture date within both recalls does not qualify for either fix. Why should they not correct this dangerous situation they have put us in when there is a recall on this very thing" no one has explained to me why this vehicle is excluded from the recall. Currently the car will not start at all. It needs the ignition switch this recall would replace. It would be very expensive for me to cover the cost of replacement, and the R03 recall has established it is a defective part. What am I to do"
The following has occurred several times. The last occurrence was 4/12/19. About 5 to 10 minutes once I start driving, the brakes lock up, the wheel locks, the van stalls, and the orange traction light comes on. I turn the car off, put it in park and then restart it. After restarting, it drives ok. This has happened about 15 times since November of last year. I've taken it to two mechanics. On 4/18/19, the mechanic performed a diagnostic test. Codes found were P1790 and C121C. The battery was replaced and he said if the problem reoccurs the engine control module is faulty. The first mechanic also made some repairs. I've spent over $1000 trying to fix this issue. There's over 800 issues on this website of this issue. What would it take to get an investigation opened?
The contact owns a 2010 Chrysler Town and country. While approaching a stop at 10 mph, the vehicle stalled and all the warning indicators illuminated on the instrument panel. The contact pulled over and restarted the vehicle. The failure occurred intermittently. Flagler Chrysler Dodge Jeep (5925 fl-100, palm coast, fl 32164, (386) 437-4141) diagnosed that the totally integrated power module needed to be repaired. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 120,000.
The contact owns a 2010 Chrysler Town and country. While driving approximately 10-20 mph, the vehicle stalled without warning. The contact stated that the battery in the fobik was depleted, which caused the vehicle to turn off. The vehicle was restarted using the secondary fobik. The contact received notification of NHTSA campaign number: 14V373000 (electrical system, air bags); however, the part to do the recall repair was not available. The contact stated that he had since received a second recall notification, which stated that the part used to repair vehicles per NHTSA campaign number: 14V373000 (electrical system, air bags) was also defective. Motor mile Chrysler Dodge Jeep Ram (located at 2395 roanoke St, christiansburg, va 24073, (540) 381-8417) was contacted and confirmed that the part was not available. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate failure mileage was 100,000.
Complete vehicle shutdown while driving; once on residential street and then again when entering school parking lot four days later. Dealership pulled only one code: C121C "torque request signal denied".
- Shoreham, NY, USA
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The vehicle turns off while driving. This is intermittent and does not happen under any specific weather conditions or driving speed. When vehicle turns off the lights and radio continue to function. The steering, brakes and engine are off. The vehicle must be pulled to the side of the road and come to a complete stop and then can be re-started. The vehicle has been taken to Chrysler in turnersville, NJ as well as an independent repair shop Mr. Brakes in blackwood, NJ for this problem. We have been told that since no codes appear and they are not able to recreate the problem (since it is intermittent) they can not correct the issue. This has happened on highways, back roads and even in the middle of a turn. It is very dangerous as all steering, breaking power and engine are lost when the vehicle turns off. While the car is running and the engine is idle and the vehicle is in park I have tried to jiggle the keys while in the ignition to see if I can simulate the problem but this test had no effect and did not recreate the problem. We have found other recalls for similar issues, however, our make, model and year are not part of those recalls. See attached invoices of service appointments noting my complaint.
While driving the van will just shut off/stall with no warning. Which then locks the steering even if in the middle of turning. Its very dangerous.we have taken it to the mechanic multiple times but they cant figure what the issue is because whatever it is is not throwing a code. It happens every time its driven.
While in motion on a city street, the traction control light will come on, power steering will go out, and then the vehicle will stall. While stationary and attempting to start the vehicle, the lights will come on but the vehicle will not start. Both issues have happened multiple times over the last couple of years, happening more frequently now. The starter and wiring harness have been replaced. I will enter the most recent date of occurrence.
I have a Town and country 2010 and it has been in the repair shop off and on for the last 5 months. Van started stalling and jerking and cut off in the middle of a intersection with oncoming traffic scared me to death. Was told the tipm system is defective. Chrysler need to recall this van before someone id killed not safe to drive at all
While driving van completely shut off no power no motor no steering. Van continued to turn on an off lights turned on an off on there own. This happened multiple times had problem fixed just to completely died again same issues. This van has cost me alot in repairs and rentals an tows it is not safe for me to drive with my kids knowing it can shut off while driving with out warning at anytime.
Since purchase, the vehicle has had multiple erratic no starts, caution lights illuminate, wipers activate, horn sound off, and an array of other electrical bugs. After taking the vehicle to the dealership multiple times with could not duplicate actions, I was told that the floor mat was sticking under the pedal contacting a sensor causing the no start issues, which is documented on their service report. Since then, we have dealt with the issues as they were sporadic. Now, the no start condition has led to the replacement of the tipm unit as well as 2 fuel pumps. It was towed today for the same faulty conditions that led to the expensive repairs. While we have had issues with intermittent electrical bugs while moving, the majority of our issues have involved no movement as the most common issue is the no start condition. My vehicle has been in the shop the last 3 weeks, required two tows, and is continuously burning up fuel pumps. Chrysler has not modified/re-engineered their tipm unit according to the dealership as the part number has never changed. I am concerned that I have another faulty tipm module causing damage to my vehicle, which has decreased the reliability. All of my receipts are in the glove box of the vehicle which is sitting at the dealership, so I cannot upload the documents showing the repairs right now.
Car turns off completely randomly at a low speed while driving. Turns back on. Its very dangerous. It has happened on streets as while as on the freeway. Not safe while driving, especially with children in the car. I did some research and this happens a lot with this particular vehicle. I have taking it into the dealership 3 or 4 times now. Some people say that the egr valve is the problem. I feel like this needs to be addressed before someone is injured or killed in accident due to this defect.
Vehicle 'completely' shuts off while driving, and you have no control. It has occurred twice in this month (1/5/19 & 1/10/19), and both times it has created an extremely dangerous condition, for each time I was driving on city streets. Each time it has happened at low speeds. The motor also has a constant jerking feeling at lower speeds.
Shuts down randomly while driving and loses power steering, difficult to stop. Occurs in any condition or speed. Sometimes traction control warning light comes on right beforehand. Inability to control vehicle after engine shutdown. Has occurred when driving straight and when turning. Has occurred at low speed and high speed. Has occurred on city streets and highways. I just chose one date but it has happened numerous times. There have been multiple near misses of crashing or being hit while vehicle.
My van was inspected by our mechanic for an ignition switch issue, where the ignition switch moves into the accessory position when driving, stays in the "on" position after the key is shut off and the key fob is removed and at times will not allow the key fob to turn into the "on" or "accessory" position. When this happens, the vehicle is still drivable, but various features, like air conditioning, back up camera, radio, etc are not available. Not sure what all features are available, like airbag. Our mechanic has seen this issue reported by other 2010 Chrysler Town & Country 3.8L touring and Dodge Caravan owners and has been informed that they were eligible for the L25 recall. When I contacted the dealer that I purchased my 2010 van from new, they told me that my van was not included in the L25 recall. Need to have this issued reviewed again, since my 2010 van is having the same issue that has been reported for other vins.
The contact owns a 2010 Chrysler Town and country. The contact stated that the vehicle suddenly stalled while making a left turn. The vehicle had to be coasted off the road due to the failure. An independent mechanic diagnosed that the ignition switch needed to be replaced. The vehicle was not repaired. The dealer was not notified. The vehicle was not included in NHTSA action number: DP14004 (electrical system) and NHTSA campaign number: 11V139000 (electrical system). The manufacturer stated that the vehicle was not included in any electrical system recalls and provided no assistance. The approximate failure mileage was 92,000.
Chrysler official dealer does not accept a claim to replace the wireless ignition module according to NHTSA recall number: 14V-373. My car was bought in usa, but now registered in lithuania...
The contact owns a 2010 Chrysler Town and country. The contact stated that the vehicle failed to shut off. The contact disconnected the ECM fuse to shut off the vehicle. There were no warning indicators illuminated. The vehicle was taken to reedman toll auto world (1700 E Lincoln hwy, langhorne, pa 19047, (877) 702-7807) where it was diagnosed that the wireless ignition module and key fob needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to a local dealer. The contact was provided with case number: 57579330. The failure mileage was 78,494.
A D V E R T I S E M E N T S
- Chagrin Falls, OH, USA