This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure. Updated 7/1/15 the consumer stated the electrical component was disconnected. The consumer is still waiting on the replacement part. Updated 07/09/15
A 2010 Chrysler Town and country minivan was driving down the road at approximately 35-40 mph. An SUV crossed over the centerline and hit the vehicle in the drivers side door at 40-45 mph. It had enough force to crush the door and tear it from the upper hinge as well as to bend the axel and frame. The vehicle was then pushed laterally into a ditch. When the driver came to, she was trapped in the vehicle, no airbags had been deployed and the vehicle was off. She had to then put the vehicle in park to remove the key and with the help of police she was able to climb out of the trunk. The vehicle was a total loss.
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving 10-15 mph, the steering wheel became difficult to turn. In addition, the traction control warning light illuminated. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V373000 (air bags, electrical system). The manufacturer was not made aware of the failure. The failure mileage was 105,000. The VIN was not available.
Vehicle shuts off without warning during operation. After driving for about 3.5 miles vehicle shut off in the middle of a left hand turn through an intersection. Radio remains on, but engine, power steering, power brakes stop working, traction control dash light illuminates. Electronic key appears to still be in the run position, and the vehicle can be restarted by shifting to neutral and turning key to off position and back to start. Has happen multiple times, taken to dealership and they were unable to identify a problem. Chrysler also refused to mention or acknowledge existing recall for what appears to be this exact problem because this vehicle was manufactured a few days outside the effective dates of the recall.
I was driving into work around 5 a.M on 10/27/14. I was going around 35 miles an hour. All of a sudden my headlights started blinking, then all the lights on the instrument dash board was going off & heard a binging noise. All of a sudden my 2010 Chrysler town & county van shut off causing me to loss steering & brakes ! I tried to turn the wheel as hard as I could right to avoid going left into oncoming traffic & ended up hitting a telephone pole. The air bags didn't deploy either. I was taking to the E.R. & dignosed with a mild concussion from hitting my head off of the steering wheel & have right groin and hip pain ! now I feel it is unsafe to drive this van since this happened!
- Andreas, PA, USA
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Engine stalled several times. Wireless ignition node was replaced and then found 2010 Town & Country had recall for same problem. I was charged $626.75 for this repair at dealer and claim our vehicle did not have this recall. However this vehicle had the exact same problem. Engine stalling resulted in the loss of power brakes, power steering and airbag loss. Luckily there was no accident at the bottom of the hill on a county road while my 3 children all under the age of 5 were in the vehicle.
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving at approximately 30 mph and making a left turn, the air bag warning light illuminated. The contact mentioned that the air bag warning light illuminated when making a turn. The vehicle was taken to a dealer for diagnostic testing and stated that the air bag module needed to be replaced. The vehicle was repaired. The VIN was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
I purchased the car in January of 2014, about 3 months after, the vehicle emergency light intermittently flashed and the alarm remained on, until the battery was disconnected. After reconnection, the problem seem to have gone away. But two months later the car battery died. I replaced the battery with a new one that the dealer recommended. Two weeks later, the battery was dead again and the dealer recommended we change the alternator. The old alternator was removed and replaced with a new one. A week later, the battery dead again and the battery was replaces again. A week later the battery was dead. And the dealer decided to do a complete diagnose of all electrical component. The dealer claimed the dash cluster have to be replace. I don't truth the replacement of the instrument cluster will solve the problem, I don't truth the car and I am frustrated. Chrysler group llc has been contacted but they have not return any call back.
The contact owns 2010 Chrysler Town and country. The contact stated that while driving at 32 mph, the vehicle stalled at a traffic light, which caused a crashed with another vehicle. The contact was able to restart the vehicle. The air bags failed to deploy. A police report was not filed and the contact did not sustain any injuries. The vehicle was taken to an independent mechanic, who was unable to diagnose the failure. The manufacturer was notified of the failure. The approximate failure mileage was 83,000.
The contact owns a 2010 Chrysler Town and country. While driving 10 mph, the contact's vehicle was struck head on by another vehicle. The air bags failed to deploy. A police report was filed. The contact sustained a fractured sternum and ribs and received medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 65,607.
Traveling East bound on I-24 about 20 miles West of chattanooga while in the state of Georgia I rear ended a car that had stopped for a line of cars in front of him. The front of my car was badly damages with the frame showing on the left hand corner. The air bags did not function. My wife hit the seat belt cracking her sternum. The car appeared totaled although their was no damage to the interior. The minivan ended up being repaired. Contacting our local Chrysler dealer their thought was that the sensor was not in the right place to employ the airbags. There is no way to verify my speed at the time of the collision as I was braking at the time.
The contact owns a 2010 Chrysler Town and country. The contact stated that while attempting to stop at 15 mph, the vehicle stalled causing the vehicle to rear end another vehicle. The air bags failed to deploy. A police report was filed. The contact sustained chest, shoulder, back and arm injuries that required medical attention. The manufacturer was notified of the failure. The approximate failure mileage was 85,000.
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving 35 mph, the contact rear ended another vehicle and the air bags failed to deploy. The contact mentioned that the air bag warning light illuminated. A police report was filed. There were no injuries reported. The vehicle was towed to a private mechanic where the failure was unable to be diagnosed. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 65,000.
I have 2 problems with this vehicle that Chrysler refuses to respond to with appropriate answers. The 1st one is the front brakes. This has been an issue since the purchase of the vehicle. 4-2010 the rotors always create hot spots then causes the brakes to fail.. there is never any wear on the brake pads just the rotors. There was a letter sent out a couple years ago that they would repair the brakes with either a $50 to $100 deductible. Now, they will not honor that letter. Obviously, there was a problem then for the letter to be sent out, why change it now. I still have the same van and the same problem, only to get worse. The second is the airbags. I was involved in an accident with excessive front end damage as well as totaled the car that was hit by me. The airbags never deployed, fortunately, I was not injured. Chrysler refuses to speak to me about these this issue. That keep telling me that because my auto insurance was involved then they would have to do a subrogation report. This is untrue as per my insurance company. This report only needs to be filled out if the driver or passenger's were injured from the accident. Well since there was no injuries, then there is no need for a report. This incident is a consumers complaint. Chrysler doesn't see it that way. They are trying to find every excuse in the book to not cooperate with my complaints. What is Chrysler waiting for" someone to die if my van is to become into another accident" well, I do not want to wait for that to happen. They need to find the problem and fix it before something bad happens again.
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving 15 mph and attempting to cross an intersection, another vehicle crashed into the rear of the contact's vehicle. The air bags failed to deploy. A passenger in the contact's vehicle sustained injuries to the lip and right shoulder. The vehicle was destroyed and towed to a salvage yard. A police report was not filed. The manufacturer was notified of the incident. The failure mileage was 75,000.
My wife was driving alone, North bound on I 65 South of louisville, Kentucky when the back end of the vehicle swayed and she proceeded to slow down and pull off by driving on to the right berm. A tractor which was mowing the grass the side of the road swung up onto the pavement and my wife ran into it. The tractor driver was ejected from the tractor. The front end of the Town & Country received extensive damage and the insurance company stated that the vehicle was totaled. My wife received extensive bruises to her right side, and her forehead struck the steering wheel. Both bones in her left arm were broken, probably due to the fact that the air bag did not deploy. She was taken to the hospital in louisville, Kentucky. Two days later surgery was required as plates and screws were installed in her left arm to hold the bones together and a cast applied. Inspection of the front seat after the accident showed that the horn in the steering wheel still worked but the cover of the air bag in the steering wheel was still secured.
I was making a left turn on a green arrow in my 2010 minivan when someone ran a red light and hit the passenger rear door causing my van to spin then flip over landing on the driver"S side facing the opposite direction, the thing is no air bags deployed no side even though both sides were hit, why" the impact totaled my van,
My T&C began leaking from under the dash on the passenger side. At first it was intermittent and usually after a heavy rain, when I would turn on my ac/defrost/heat. We had our vehicle inspected for a leak. None was found, neither was the source of the water coming inside the vehicle. Now the water drips all the time, as long as the HVAC controls are on. It is now affecting the HVAC controls: Although I'm trying not to run it, when on I can feel the cool air but it is not blowing. I suspect the motors to the HVAC and possibly wipers are being effected by whatever is going on under the dash. It has all happened around the same time. There is no recall for this issue for my model year, but the same exact issue was recalled on the 08 model. "these vehicles may experience a heating and air conditioner (HVAC) condensate leak from the HVAC drain grommet onto the occupant restraint control (orc) module, which can lead to the illumination of the airbag warning light and a potential inadvertent airbag deployment without warning. Consequence:an inadvertent airbag deployment could result in injury to the seat occupant in front of the deploying airbag and/or a vehicle crash." When I told this to Chrysler Corp, they said there was nothing they could do. So I said, so who do I call to settle a law suit when the airbag deploys with out warning and causes me to crash, putting me and my young children in severe danger? she said, well you need to go to a dealership and get it fixed.I know that, and I will, but I think it is negligent on their part to not accept for a manufacturers defect that they are familiar with from previous T&C years. Now I have to go accrue a huge bill for Chrysler to take apart the dash and fix their problem with my vehicle. I just don't think it's right.
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving 45 mph, he crashed into the passenger's side of another vehicle. The air bags failed to deploy. There was substantial damage to the driver's side of the contact's vehicle. A passenger in the contact's vehicle sustained a chest injury from the seat belts. The passenger also sustained an eye injury. Both the contact and the passenger were transported to the hospital for treatment. The police were notified and a report was filed. The vehicle was towed to a salvage yard. The contact was waiting information from the insurance company to determine the cause of the failure. The manufacturer was not notified. The failure mileage was 55,000. Updated 4/24/13 updated 05/14/2013
Traveling in rush hour traffic when the Chevy Silverado applied his brakes all of a sudden. Tried to change lanes, but couldn't as there was cars present. Hit the Silverado in the middle to drivers side front end. Being the main point of contact. Yet the drivers air bag did not deploy. The car was totaled, as the frame was bent and there was extensive damaged to the front of the vehicle.
A D V E R T I S E M E N T S
- Oakgrove, OR, USA