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definitely annoying
Crashes / Fires:
0 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
26,235 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chrysler Town & Country brakes problems

brakes problem

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2011 Chrysler Town & Country Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #17

Feb 012013

Town & Country 6-cyl

  • 10,500 miles


Began to experience a loud, frequently occurring squeak and squeals associated with the rear brakes while car was moving. Would appear randomly at anytime or any speed and would last for hours or days. Have had problem over one year. A slight touch of the brake pedal would cause noise to immediately cease. Had dealer remove rear wheels on two different occasions over the last year and they reported no problem observed. Issue never went away. In for oil change today and told dealer to look at rear wheels and brakes again....... they told me rear brakes were metal to metal and completely worn down and want $450 to turn rotors and replace brake pads. Car has 23,500 miles of normal driving. To me, this is quite out of the ordinary and clearly there is a manufacturing error here. It's crazy to expect $450 every 23 K miles to repair rear brakes on a practically new car that I bought new and have owned for only 2 years ! have seen a litany of similar complaints-----is there any recourse ?

- Marblehead, MA, USA

problem #16

Oct 302013

Town & Country 6-cyl

  • 28,593 miles
Like many others, my car began to shudder when the brakes were applied. This went on for a few months & got worse. I saw the many other complaints on this website of premature brake wear, and brought it to the attention of the dealer when I brought my vehicle in. I knew the finding was going to be warped rotors & that was indeed the case. Yes, they gave me the extended warranty to replace the front brake rotors & pads and only charged the $100 copay. They offered to replace the rear rotors for $300 or resurface for $130. I went with the resurfacing. As with the others, I don't see why warping of the rotors prematurely isn't a defect and a safety hazard!

- Redington Shores, FL, USA

problem #15

Feb 092013

Town & Country 6-cyl

  • 10,500 miles
At the time of incident was driving on a freeway were some vibrations when I pressed the brakes from 60-65 mph. While I exit and to check out I felt some pulsation on the brake pedals in about 10-15 mph. I brought the minivan at the dealer and they said front rotors are warped and brake pads are not usable. They replaced the front rotors and the pads as part of they extended warranty. I think Chrysler knew that's there's issue that's why they extend the warranty. They tested and after that they said there's pulsation and found out that my rear rotors were bad as well and needed machining to my expense @$300 because the extended warranty is only for front brakes. After about 4,000 miles during the regular oil they recommended me that on next visit I have to change my rear brakes as well to my expense. I think this issue has not been fixed. We drive as normal, we don't drag brakes but within 15,000 miles I think premature brake wear on both sides is not normal. This is a safety concern. I do not trust this issue this should be a safety concern. Chrysler do not give me a definite answer, they just said it's normal and how we drive. Also transmission have hesitations on some uphill freeways and shudders when backing up.

- San Diego, CA, USA

problem #14

Mar 112013

Town & Country

  • 25,465 miles


The contact owns a 2011 Chrysler Town & Country. The contact stated that while driving 30 mph, the brake pedal traveled to the floor board and the vehicle failed to stop. The contact mentioned that the failure was recurring. The vehicle was taken to the dealer, who stated that the heat capacity was not sufficient for the vehicle and caused the brake pads to overheat when the contact was driving downhill. As a result, the technician recommended replacing part of the braking system with ceramic braking parts. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 25,465 and the current mileage was 35,000.

- Orinda, CA, USA

problem #13

Nov 202012

Town & Country 6-cyl

  • 31,000 miles
In November of 2012, with approximately 31000 miles on my van, I had to replace front and back brakes and rotors, January 2013, replaced brakes and rotors again with approximately 33000 miles, may of 2013 replaced brakes and rotors a third time with approximately 35000 miles on vehicle, now with almost 41000 miles my brakes and rotors need replacing a fourth time. Four times in about 10000 miles is absurd, I have replaced the brakes and rotors with the correct pads and rotors from autozone, since I am trying to maintain my vehicle on a budget, called Chrysler to file a complaint and was told unless I go to a dealer to address the problem, there is nothing they can or will do, I paid 94000 dollars for 3 2011 Town and country vans, the other two vans have not gone through brakes or rotors like the one I drive daily, there has been no recall, or service bulletin issued, I have read hundreds and hundreds of complaints about the braking systems in the redesigned Chrysler and Dodge vans, to me and all the other people who are having this issue, it I a serious one for us, we have all paid good money for our vehicles, just to have the vehicle nickel and dime us like an old used car, Chrysler and Dodge need to address these issues, like myself, people are on budgets, and most cant afford to keep replacing the same part over and over and over again, please do something, it is a safety issue, who knows why the brakes are getting used up so quickly, or when or if they will completely fail and cause serious injuries or fatalities.

- Easton, PA, USA

problem #12

Aug 052013

Town & Country 6-cyl

  • 15,000 miles
I had to replace the front rotors and pads on a vehicle with only 15000 miles on it. I have been driving for 45 years and have never had a vehicle that had to have this kind of work done. After bringing the T&C in because of front end shimmy when breaking, I was told the rotors were bad/warped. 15000 miles! I was also told that Chrysler has had problems with breaks previously and a recall was performed but it ended on the 2010 and did not cover my T&C; but they would be nice and just charge me $100, because I had the extended warranty and that was my deductible. This T&C is still under the 3 year 36 mile warranty but it does not cover rotors or pads. (how convenient) my big concern is that this vehicle has many reported braking issues, even Chrysler acknowledges this. They did have a recall notice but does not cover 2011 T&C's. when will Chrysler step up and fix their brakes?

- Lombard, IL, USA

problem #11

Jun 052013

Town & Country 6-cyl

  • 17,000 miles


The contact owns a 2011 Chrysler Town and country. The contact stated that while driving approximately 25 mph, the brakes were not engaging properly. The vehicle was taken to the dealer for diagnosis. The technician stated that the brakes would have to be replaced. Additionally, while the contact was accelerating, the vehicle became hesitant. The technician stated that the engine head would have to be replaced because it was installed incorrectly when manufactured. The part for replacement was on backorder. The manufacturer was made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 17,000.

- Newport News, VA, USA

problem #10

Apr 302013

Town & Country 6-cyl

  • 27,201 miles
Rear brake pads wore out prematurely at 27,201 miles and required replacement. Front brake pads are worn very little (dealer rates brake pad wear from red to green with green the best). Front brakes were rated green while rear pads were rated red. I have never had rear brake pads on a new car require replacement with only 27,000 miles. I suspect there is something defective with the braking system or a component thereof.

- Rochester, MI, USA

problem #9

Nov 032012

Town & Country

  • 28,000 miles
We noticed when coming off of the freeway a pulsating/rumbling noise coming from the rear of the vehicle. Took it to the dealer and they told us the brakes were worn and needed to be replaced sometime soon. Our van now has 34,000 mi and our rear brakes are now metal to metal. Going to need pads and rotors. Never heard of brakes going out with that few miles. Dealer says that is normal. My other car has 240K on the original rear brakes. What's wrong Chrysler"??"

- Tucson, AZ, USA

problem #8

Apr 082013

Town & Country 6-cyl

  • 18,816 miles
I took my vehicle in for service because the brake pedal was vibrating. The dealer stated the rear brakes were worn out. I think this is very uncommon since the vehicle only has 18816 miles.

- Monroe, NY, USA

problem #7

Feb 192013

Town & Country 6-cyl

  • 32,545 miles


Premature failure of brakes/rotors. Was explained to me at the dealership that it's normal for this to happen...calipers sticking wearing brakes. Caused by my driving? repair cost over $400. From what I read online, I got lucky with getting 32K out of my rear brakes. A coworker with the same year Town & Country 28K had the same problem. Chrysler has a serious brake problem that needs to be addressed. Chrysler customer care is not concerned.

- Howell, MI, USA

problem #6

Sep 072011

Town & Country

  • 8,743 miles
The contact owns a 2011 Chrysler Town and country. The contact was driving approximately 55 mph when the brake pedal was depressed and the vehicle began to shake abnormally. The failure recurred whenever the vehicle was in operation. The vehicle was taken to an authorized dealer five times for the failure. The dealer performed various repairs to the vehicle which consisted of the front brakes being replaced four times and front rotors twice. In addition, the front rotors were resurfaced on two separate occasions and both front tires were replaced due to premature wear. The manufacturer was notified of the problem. The approximate failure mileage was 8,743.

- Gibbon Glade, PA, USA

problem #5

Aug 202012

Town & Country 6-cyl

  • 17,000 miles
When my vehicle had about 16000 miles on it, I noticed that when breaking during highway speeds, the vehicle would vibrate. I took the vehicle to my dealer at about 17000 miles and was informed the issue was caused by warped rotors. The brake pads were fine, but the rotors would need to be machined or replaced. I opened a ticket with Chrysler since the brakes were out of warranty at 12000 miles. The agreed to cover the repair. I asked for new rotors, but was informed that they were on a 4 month back order. I had hem machined instead, though I knew I would be back in the same boat soon. On 12-19-12, four months later with 6000 more miles, I took the van back into the dealer with the same vibrating issue, and was again informed that my rotors were warped. The brakes were fine with 7/32 left on them. The rotors would need to be replaced this time. At 23000 miles, this would be the 2nd rotor issue. I was informed the repair would cost $248, but Chrysler would split it with me, with my part down to $124. The service mgr stated he felt the rotors weren't made well. The tech told me this keeps happening, and the Chrysler rep informed me the new rotors were different, so I shouldn't have this issue again. In my mind, this is the definition of a defect. I do no think I should have to pay anything to fix a defect. Some 2011 Town and country vans have been granted an extended warranty on the breaks, but mine is not covered. I was actually told by the Chrysler rep that it would be a good idea to post this with the NHTSA in the hopes of triggering a recall.I plan on getting the rotors next week, as they are on special order, because they aren't available locally. In 18 years of driving, I have never replaced rotors before 60,000 miles. Thank you for your time.

- Littlestown, PA, USA

problem #4

Mar 012011

Town & Country 6-cyl

  • 8,000 miles
After 8000 miles, vehicle began to shake when applying brakes at speeds over 50 mph. Dealer replaced brakes. Now six months later at about 15,000 miles vehicle is shaking again when applying brakes at speeds over 50 mph.

- Belton, SC, USA

problem #3

Jun 012012

Town & Country 6-cyl

  • 9,000 miles
Slightly before 9,000 miles I started noticing a slight shimmy of the steering wheel when the brakes were applied when driving over 50mph. This condition did not occur consistently, but was sporadic. As time has past, this condition has become much more frequent, the steering wheel shimmy has become much more severe, and is now occurring at speeds as low as 35mph. I have owned Chrysler Town and country vans over the past 16 years (trading up every 2 years) and can testify that their brakes have been a consistent weakness (typically warped discs). My previous 2009 Chrysler T&C even had a recall for their brakes. However, this severe steering wheel shimmy thing is something that I have never seen in the past and I am afraid that it is approaching a violent situation that may cause loss of control. The mileage on the vehicle is far too low for a brake wear issue. Furthermore, a warped disc would be noticeable when breaking at all speeds. I am about to go to my dealer with this, but am checking the internet to see if this is a known issue and if there are any existing recalls. These observations are made from my 30 years of experience as a mechanical engineer and former head of product reliability at motorola.

- Boynton Beach, FL, USA

problem #2

Mar 202012

Town & Country

  • 4,000 miles
The contact owns a 2011 Chrysler Town and country touring. The contact was traveling 55 mph when the brakes were depressed and the vehicle started to shake. The vehicle also failed to stop properly. The vehicle was not taken to the dealer. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 4,000 and the current mileage was 4,600.

- Attleboro, MA, USA

problem #1

Jun 232012

Town & Country 6-cyl

  • 8,500 miles
I started our 2011 Chrysler Town & Country, stepped on the parking brake pedal to release the brake. When I got to 65 M.P.H. the hood started shaking. I realized that when I released the parking brake that my toe must have tripped the hood release lever. This is a safety design flaw in that the hood release lever should not be located directly above the parking brake pedal. I called the Chrysler customer assistance center at 800-247-9753 to report this problem 7-6-2012. The reference number is [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Windsor, CO, USA

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