This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Reverse slipping / shudder transmission slips and shudders when in reverse on even a slight incline and sometimes even on level ground. On steeper uphill grade it is very hard, almost impossible to reverse. I took it to the dealer. They said they found no problem and tests showed everything according to spec. (it would be true if testing reverse on a flat surface). Also, most occurrences I have experienced have been just after starting the vehicle (when parts / fluid are cold). The problem is a safety issue because the driver may have to accelerate more aggressively in reverse in order to move the vehicle (unsafe speed in parking lot or when backing onto a roadway). I am concerned the problem will be ignored until after the powertrain warranty has expired.
The contact owns a 2011 Chrysler town and county. The contact stated that while driving approximately 5 mph in reverse on a slight incline, the vehicle made a jerking motion. The failure recurred multiple times. The vehicle was taken to a dealer for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure was 46,000. Updated 11/24/14 the consumer stated the vehicle was diagnosed and was advised by the manufacturer that it was operating as designed. The consumer believed the jerking is unsafe. Updated 05/7/2015
At the time of incident was driving on a freeway were some vibrations when I pressed the brakes from 60-65 mph. While I exit and to check out I felt some pulsation on the brake pedals in about 10-15 mph. I brought the minivan at the dealer and they said front rotors are warped and brake pads are not usable. They replaced the front rotors and the pads as part of they extended warranty. I think Chrysler knew that's there's issue that's why they extend the warranty. They tested and after that they said there's pulsation and found out that my rear rotors were bad as well and needed machining to my expense @$300 because the extended warranty is only for front brakes. After about 4,000 miles during the regular oil they recommended me that on next visit I have to change my rear brakes as well to my expense. I think this issue has not been fixed. We drive as normal, we don't drag brakes but within 15,000 miles I think premature brake wear on both sides is not normal. This is a safety concern. I do not trust this issue this should be a safety concern. Chrysler do not give me a definite answer, they just said it's normal and how we drive. Also transmission have hesitations on some uphill freeways and shudders when backing up.
This accident happened to my wife on driveway when the van was parked. My wife was about to leave for shopping when she realized she forgot something in the house she decided to go back in the house(engine was running) and my 14 year old was sitting in the van, she got out of the van went from the back of van into the garage, as my wife was entering garage she noticed van has started to roll back as my son was inside the van she immediately ran to pull him out or stop the van, as she was moving with van trying to pull my son out she fell and got dragged by the van entire length of the driveway, luckily my son held her hand otherwise van would have rolled over her. She is 100% sure that she put it in the park because she walked around from back of the van to get into garage, if the van was in N or R she wouldn't have been able to walk from behind and would have noticed it immediately. As a result of this accident she has multiple fractures in the lower back, fractured ribs and acetabulum.
Check engine light is on and I tested it with my car and it showed 2 codes P0792 (intermediate shaft speed sensor a circuit range/performance) and P0734 (gear 4 incorrect ratio). We have also been told that the brakes need replacing and it only has 47,668 miles on the vehicle.
- Columbus, OH, USA
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Transmission produces a loud knock and shakes car when placed into drive from a stop. Dealer stated that van shifts as designed and could not repair. Vehicle continues to knock and shake intermittently when placed in drive even when placed in drive slowly and with the greatest of care.
The contact owns a 2011 Chrysler Town & Country. The contact stated that while accelerating from a stop, the vehicle began shaking abnormally. Once the vehicle engaged into third gear, the shaking would cease. The vehicle was able to be driven to the dealer where the failure could not be replicated. The vehicle was not repaired. The manufacturer was contacted about the issue. The failure mileage was 33,060 and the current mileage was 43,000.
On some transmission shifts from range to another, both upshift and downshift, slowing down to speeding up, there would be a sound similar to what a worn U-joint makes when it needs replacing. The sound would happen regardless of vehicle speed. Could not be heard on hard acceleration. Dealer work order stated that they tightened 2 axle nuts. What would have happened if the come completely off"??" to me this is definitely a safety issue.
In drive, transmission jerks like a fish tugging on a line at low speeds. In reverse, transmission pulsates greatly when backing up an inclined driveway. Not all the time, but more after it is run a while. Had van to dealer twice and reflashed and tested transmission pump pressure, said it was normal. Compared to new vans on lot, said all were the same way. Lately, service mgr said you are not the first today with this complaint. Many blogs report users with these problems. One said it is due to the small torque converter that Chrysler used in this front wheel drive design. Jeep forums report the same problems with models using the 3.6 L V6. Its sad when a 100 year old auto maker can not get the basics right.
Our new 2011 Chrysler Town and country purchased on 1/28/2012 was manufactured in 5/2011. The touring L model is equipped with econ mode that, when engaged, provides alternative gear changing for economical driving. The first gear change, at about 10mph, stutters with a clunk sound and loss of RPM. I contacted the dealer soon after purchase about this problem. The dealer does not have a fix and has advised Chrysler. Since that time I have learned that this is an ongoing problem for the T & C vehicles with the econ mode feature. Chrysler has recently advised the dealer that they are working on a fix. I was also told not to use this feature. There is an immediate need to fix this problem for this long-term Chrysler-Jeep-Dodge owner who didn't expect to purchase a defective vehicle. I am not aware of any recall notice or technical service bulletin on this item. Note that technical service bulletins 1803711 and 1804311 have not been identified in your listing for this vehicle.
We have had many mechanical concerns with our new T&C 2011. We have taken our vehicle in many times to cerritos Dodge Chrysler dealership. After a failed attempt to fix something within the transmission, they completely replaced the transmission. There were still concerns and a week later the vehicle had belts and the water pump replaced. To date, many of our initial concerns still exist and are not being fixed. Concerns include: 1. noises from under the hood. 2. shudder/ shake while the vehicle is in reverse. 3. keyless start malfunctions, it continues to read "defected key", after the keys have been reset, 4. while using keyless, the vehicle shuts off when putting the car into reverse/drive. 5. rough idle, the vehicle seems to struggle to stay running. 6. when changing gears, the shift makes a clunking/grinding noise. The only consistent thing about this vehicle is its inconsistency. The dealership states that the noises are "normal". the regional area service manager has been contacted, and has sided with the dealership. Corporate has also been contacted, and they are investigating the current situation.
Transmission clunks when shifting into reverse. Does this frequently. Noted it first a few thousand miles ago, still doing it, also noted that it rolls back when on a slight incline when at a stop sign on a hill, maybe part of the same probably or more problems with Chrysler transmissions, or they forgot to put in a rollback preventer in these new designs.
The contact owns a 2011 Chrysler Town and country. The contact stated that when shifting into reverse, the vehicle would lunge abnormally before responding. Both the dealer and the manufacturer was contacted, but denied any assistance with repairs to the vehicle. The vehicle was not repaired. The failure mileage was unavailable and the current mileage was 9,000. The VIN was unavailable.
Transmission makes noise at 16mph Chrysler is aware of the noise. Chrysler states that they do not have "fix" for it at this time. This is not acceptable to me as a customer of Chrysler. Thank you.
A D V E R T I S E M E N T S
- Merritt Island, FL, USA