This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Chrysler Town and country. While the key was in the ignition, the vehicle would not start. There were no warning indicators illuminated. The contact would have to turn the ignition switch three to four times to start the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the temp power module failed and needed to be replaced. The vehicle was taken to larson Chrysler Jeep Dodge Ram (2001 N meridian, puyallup, wa 98371, (253) 845-1725) where it was diagnosed that the temp power module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and started an investigation. The failure mileage was approximately 109,000.
Vehicle would completely lose power, shutting off engine. This could happen while stopped or moving at any speed, even highways. Took to mechanic where he found a faulty win module. Diagnostic found dtc for low voltage to tcm. Moving key fob would cause vehicle to lose power and shut down, but so could normal road vibration. Removed and replaced win module and problem went away.
The contact owns a 2011 Chrysler Town and country. The contact stated that the vehicle turned off completely without warning and had to be towed on several occasions. The vehicle was taken to renton Chrysler Dodge Jeep Ram (585 rainier ave S, renton, wa 98057) where they stated that the vehicle was not included in NHTSA campaign number: 14V373000 (electrical system). The manufacturer was contacted. The vehicle was currently at the dealer. The vehicle was not diagnosed or repaired. The failure mileage was 50,000.
I drove to the grocery storeand placed the vehicle in park, turned off the ignition, locked the doors and shut them. I went shopping and came back out. The key fob would no longer unlock the doors. I used the manual key to gain access to the vehicle. I loaded my groceries. Enter the vehicle and inserted the key five into the ignition. The key fob was difficult to get into the ignition. Once the key fob was inserted into the ignition successfully, it would not turn. I am ensured that the vehicle was still in park. After numerous attempts to turn the key fob, I accessed the gear override panel and inserted a screwdriver, I move the gearshift into neutral, and then back into park. Then attempted to turn the ignition again. Still no power, and the key fob still will not come out of the ignition. Attempted to jumpstart a vehicle assuming that maybe the battery was dead. Still no change. Now I still cannot remove the key fob from the ignition nor is there any engagement from the ignition. Several vehicles of this make and model of previous years have had the same issue.
My wife and I have been having the same issue for months. We would go to start the vehicle, some days it would start some days it would just crank but wouldn't turn over. Eventually my battery died. Replaced the battery, and noticed that after the car was shut off and the key was out of the ignition, the fuel pump would continue to run. As a mechanic this had me intrigued. Pulled the fuel pump fuse and the pump shut off, when I put the fuse back in the pump did not re engage. Took the vehicle to the dealer they could not replicate the fuel pump running. We continue still to have the issue with the car not starting or the fuel pump draining the battery. After further investigation and research. I am now seeing that it is a tipm issue. This same module has been recalled from Dodge and Jeep, I really don't understand why it has not been recalled for the Chrysler. I do know that I have two small children and a tiny wife, so if it fails during operation, it could cause serious injury to my family. I will be paying the $1,000 to get it fixed, but will be expecting a refund check from Chrysler when this thing kills someone.
- South Bend, IN, USA
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The contact owns a 2011 Chrysler Town and country. Every time the vehicle was turned off, the fuel pump motor continued to run until the battery was drained. The contact had to constantly disconnect the fuse to the pump to keep from purchasing a new battery. The contact stated that the failure occurred every day for the past twenty days. The vehicle was taken to an independent mechanic who determined that the total power control module failed and needed replacement. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 82,299.
Both driver side and passenger side blind spot warning lights stay on when turned on. They will not work no matter if I'm parked or driving. The dealership wants to charge me $3,156 plus tax for two bad sensors and corroded harness. I'm seeing this complaint on the internet and would like to have a recall. My van is just about to turn 70,000 miles so I do not see how the problem could come from me.
The van started having issues with sensors. Last week the van did not start. I had to get a jump and it ran fine for a couple of days. Yesterday I had a new battery installed as I thought this was the problem and the battery in the van was over three years old. The van refused to start after installing the new battery, we tested the battery and it was good. Had to get a jump and bring it to my mechanic. I thought it would be an alternator problem. After various tests he found it was the timp and needs a fuel relay bypass installed because Chrysler has known issues with the timp in their mini vans. $159 for the new battery and it will be $675 for the bypass. I did research online and this seems to be a common problem.
The contact owns a 2011 Chrysler Town and country. While attempting to start the vehicle, it failed to start. The contact mentioned that the vehicle needed to be cranked multiples times in order to operate. The failure recurred numerous times. The vehicle was taken to an independent mechanic who stated that the totally integrated power module needed to be replaced. The vehicle was repaired. In addition, while attempting to start the vehicle, the defroster failed to operate and numerous warning indicators illuminated. The vehicle was taken back to an independent mechanic who stated that the ground wire defrost circuit needed to be repaired. The vehicle was repaired; however, the vehicle failed to start. The vehicle was taken back to the independent mechanic who stated that the electrical injector needed to be repaired. The vehicle was not repaired. The dealer was contacted. The manufacturer was notified of the failure. The approximate failure mileage was 98,900. The VIN was not provided.
As we drive the van will shut off. We experience loss of power steering, brakes, and all other functions. It will happen on the highway and city streets. Both low and high speeds. It has put me and my family at great danger! it has happened multiple times. Regardless of fuel levels, or outside temperature. We have had it in our local dealership many times, with no resolution.
Blind spot detection failure-blind spot lights on side mirrors will not turn off. Beeping inside the car will not stop. Failure engages regardless if the vehicle is stopped or moving and regardless of whether or not anything is in the blindspot. This should be a recall because it is a serious safety concern and there are several reports of failures listed online. There is no way to disengage the system either.
Vehicle displays code for tipm problem at the mechanics shop. I've put over $5,000 of repairs to finally get this code for the tipm. After extensive research I've found thre are many people with this same problem and similar vehicles with the same part have been recalled. To put a new tipm is going to cost another $1,300. Please a's a reputable company, I hope you will do the right thing and recall this issue on the vehicle. I have loved my van and was planning to upgrade to the pacifica. If this problem is not corrected I will no longer buy Chrysler's products. With today's age of information im sie you are aware of the problem others are having, please urse this to your advantage and fix this difficult to diagnose and expensive problem. Vehicle starts after 7-10 attempts, happens intermittently. Will sometimes crank, sometimes nothing happens when you turn the key. I have to slam the gas to eventually get it to start, if it cranks. I've replaced the battery, starter, fuel pump, fuel injectors, done a full tune-up, removed the remote start and more without success.
"taka ta recall* my car sometimes jerks while driving or will cut off on me at any point I changed the spark plugs, the alternator, the thermostat because its was giving me a code that my thermostat was bad and also the fuel pump after changing all these things the car would stall and not cut on until I get someone to jump start my battery. So I then went and replaced the battery the car was working for a good couple of days and started back acting up. Took it to a shop and they said rhe fuel pump was still on while the car was off due to a relay in the power module so they said they will be able to just fix it but when trying to order the piece they said that was not possible due to its been a recall on the till which is the totally integrated power module but just not on my vehicle and it's not possible to change the relay because they have it attached to the power module and this is something that happen with the maufacuter so you will have to contact them so they can help you with it. But now I'm afraid to drive it because it keeps and sometimes just caught right off anywhere due to the totally integrated power module
On Friday morning, my wife went to start the van but none of the lights turned on. After checking the voltage of the battery, we found that it was completely drained. The night before, she heard a humming noise coming from the rear of the vehicle after the van was off. We were able to jump the van to get it started. Once it started, it ran great. The next day, we tried to start it again but this time the engine struggled to start. It took a couple of tries before we got it started. Jumping the engine did not have positive results. We decided to take it to our auto mechanic and he diagnosed a faulty fuel pump relay. He found that faulty fuel relays are very common in 2011-2013 vehicles, but Jeep Grand Cherokee and Dodge durangos were the only vehicles recalled and fitted with an external relay. I am submitting this complaint in hopes of issuing a recall for all vehicles affected, more specifically, the 2011 Chrysler Town and country. Below is a link to a website designed specifically for this issue. Https://www.verticalvisions.com/tipm-fuel-relay-solutions.html
Fuel pump remains running after ignition switch is turned off. This situation has been recalled in other Chrysler models and should be applied to the Town & Country. Any time you cannot shut the fuel pump off you have a very hazardous condition. This incident first took place 10/01/2018 and has continued to do so ever since. This condition applies to the tipm, Chrysler dealer wants $ $1200 to fix.
The contact owns a 2011 Chrysler Town and country. While driving 25 mph, the vehicle stalled. The contact was able to restart the vehicle. An independent mechanic diagnosed that the totally integrated power module needed to be replaced. All star Dodge Chrysler Jeep Ram (located at 11503 St charles rock rd, bridgeton, mo 63044, (314) 291-2050) was contacted. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 150,000.
The contact owns a 2011 Chrysler Town and country. While driving various speeds, the air conditioner turned on and off intermittently. The contact also stated that both rear doors would not open. The vehicle was taken to larry H. miller Chrysler Jeep Dodge Ram sandy (10905 auto mall dr, sandy, ut 84070, 801-590-0465) where it was diagnosed that the electrical and totally integrated power modules were fractured. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 105,000.
To begin with vehicle would start after, sometimes until after several attemps. It also stopped while driving, just went dead and locked up the whole steering wheel, with the vehicle still rolling. Was just lucky to get off the roadway with no accident. Progressively it got worse, and wouldn't even start at all. Took to reputable repair shop, who said was a recall issue and they weren't able to order the part for repair, because of recall. Informed had to go to dealer for repair. Dealer said this particular VIN was not on recall although issue had been identified as recall issue. Meanwhile, charged me $1275.83 for repair listing "cause - no power at fuel pump check no power fuse M25, fuse M25 controlled by internal relay in tpim". fuse M25 needs tpim was $207.81. Then "tipm kit tipm" was $977. Plus labor and tax. Problem - both indicated this type of vehicle had same issues and were on recall. It is reasonable to expect that my vehicle should have been covered under recall. Please help me recover on this issue.
My car won't turn on. This problem started on 11/12/18. It would turn on then when I would turn it off and tried to get it start it would crank, but not all the way. I would shut it off and then crank it many times till it turned on. Three different mechanics came to check the problem and all three mechanics told me that it was fuel pump relay. Unfortunately the fuel pump relay can't be replace because it does not have external relay. These type of vehicle are equipped with integrated power module. It's a very common problem on Jeep Grand Cherokee, Dodge durango and Chrysler Town and country, but only recall has made for Jeep Grand Cherokee. I would to know if there would be any recall for this problem. Otherwise it will coast over $1000 for a new tipm.
Repeated intermittent no crank/no start issue. Found no power to fuse 25 in total integrated power module (tipm). Found internal failure of fuel pump relay (built into tipm). Tipm replaced at 65,000 miles and issue is currently reoccurring again at 84,000 miles.
A D V E R T I S E M E N T S
- Puyallup, WA, USA