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10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
57,981 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Chrysler Town & Country miscellaneous problems

miscellaneous problem

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2011 Chrysler Town & Country Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #3

Jul 212014

Town & Country 6-cyl

  • 50,000 miles

A D V E R T I S E M E N T S

While driving at night, a fault appeared in the dash stating that the blind spot detection system needed service. The blind spot indicators in each side view mirror stayed illuminated. At night these orange lights are distracting to the driver. Since they are always illuminated, it causes the driver to second-guess whether a lane change can be made or not even after checking the blind spot. Took the van in to be serviced at a Chrysler dealership. The service technician determined that the blind spot detection module is damaged due to water getting inside and shorting it out. The module would need to be replaced at a cost of over $1,200. He also stated that it is a common problem and gave me the Chrysler star case([xxx]) documentation that they have from Chrysler. This is obviously a design defect as the module is not designed to get wet but is located in a location that allows it to get wet. Replacing this would not solve the problem, it would only lead me to replace it in another few years, not to mention the module on the other side of the vehicle. The service technician disabled the system via the console controls, which solved the problem of the indicator lights constantly being on. However, this has led to another safety concern in that the driver of the vehicle has been driving the vehicle for three years with the detection system enabled and is used to seeing the indicators illuminated when a vehicle is present in the blind spot. I contacted Chrysler but they would not help out with the cost of the repair. Due to this issue being safety-related, the fact that Chrysler has acknowledged the issue with their own service case, and the fact that the repair is prohibitively expensive for most owners, that this problem should result in a recall and be repaired and the root issue solved by Chrysler so that the issue does not keep re-occurring. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Racine, WI, USA

problem #2

May 152014

Town & Country 6-cyl

  • 50,000 miles
Several weeks ago the blind-spot alert system in my 2011 Chrysler Town and country malfunctioned. I brought the vehicle to my local Chrysler dealer. The vehicle has over 50,000 miles (and less than 55,000 miles, at that time) so this was not a warranty issue. When the bumper was removed, it contained a significant amount of road debris and road salt. The left side blind-spot alert module was corroded. They quoted replacing that module at about $1200. At the dealer I saw a rear bumper assembly that has relatively small openings that allow debris to enter without a way for it to leave. This made it easy for salt and debris to enter and difficult for it to leave. This promoted the corrosion. I contacted Chrysler. Their position was they did not cover corrosion under any circumstances. I can forward my email exchange with Chrysler to you. I visited a local collision repair shop. They removed the rear bumper. With their expertise, they were able to inform me that the opening that allowed debris and salt to enter was located where the rear tires would throw road debris and road salt at the opening. Chrysler is replacing between 375 and 400 of these modules a week ? at over $1000 each, before labor to install.

- Lynn, MA, USA

problem #1

Jun 262014

Town & Country 6-cyl

  • 66,000 miles
I went to have my recall fixed. If they did the recall I would no longer be able to use rear quarter vent windows. I use them all the time. This is not a fix. This just covers your butt. I want it fixed.

- Dike, IA, USA

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