This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My airbag light comes on and off continually when I am driving my vehicle. This issue has occurred since the vehicle was purchased. I believe if this issue continues it may cause the airbag not to deploy or to deploy in error. This is very concerning. Dealership has failed to repair this issues after 3 attempts. The vehicle is on a street or highway when issue occurs.
Every three to five days the vehicle will not start. There is a constant 2 amp draw on the battery. They kept the vehicle at the dealership for almost two months. The tipm module, win module, right door module and radio have all been replaced but none of these things have fixed the problem. The problem can not be resolved and you have no idea when this electrical failure is going to occur.
We purchased our Town & Country new in 2012. We've put just over 51,000 miles on it. It's been a great vehicle. We've been to Florida and back twice (21 hr drive), and all over the eastern half of the country. It was a great vehicle thus far so I expected it to last until well over 51,000 miles. All of a sudden a few months ago, while driving, the van would just shut off. Loss of power steering, radio off, nothing. You have to attempt to pull over to the side of the road with no power steering, put the vehicle in park, and turn it back on. It does this randomly. It's done it while I've been on a highway driving 65 mph and it's done it in town driving 25-30 mph. We never know when it will happen. It's extremely dangerous, could potentially kill my family, and it's amazing how many of the same story I've read about this vehicle. We've taken it to be diagnosed and looked at multiple times and no one can find anything wrong with it. It's paid off so it's going bye bye. Won't ever buy a Chrysler again.
This started about 4 weeks ago, approximately 9/10/2017. The vehicle did not want to start. We were under the impression that the battery was dead. Jumped the car and it started. After that a couple of days later my wife said that the vehicle would just crack over and have the key stuck on the cranking mode. The key was turned back and forth until the vehicle started. After which the vehicle would shut off. She was able to get the car started and drove it home right away. That night it did the same thing to me. I turned the key 3 times until the vehicle started then it shut off all by it self. We decided not to drive the vehicle until we could get it looked at the dealership. I did some research online and found that the previous year Chrysler and Jeep vehicles had a recall for a fuel relay replacement. This leads me to believe that this is the same problem after reading the symptoms. After my reasearch I walked out to see if the vehicle would start. This was Sunday morning. This time the vehicle cranked after turning the key 3-4 times. The vehicle stayed on for 15 minutes, after which it shut off. On Monday morning I did the same procedure and the vehicle stayed on until we had to leave to go to work. It ran for 15+ minutes. Today is Tuesday morning and we are about to see if we can drive it to the dealership. If this is the same issue the previous model vehicles had then I'm concern that the engine may stop while my wife and kids are driving down the road and be in an accident.
08/12/2017: I left my home & had only traveled a short distance & the entire vehicle stopped working. There was no power. The instrument panel was black & the engine was not running. I pulled to the side of the road as best I could with no power steering or brakes. I turned the key to off. I attempted to restart the vehicle. It took 3 tries to get it started. I did not drive it again until the next day. The problem did not occur again. It is now at the second dealership waiting for diagnosis. I also have an escalated case open with Chrysler customer service. 8/9/2017: I had to take my daughter to the doctor for an emergency appointment. I started the vehicle. Backed it down the driveway. Put it in park. The vehicle stopped working. The instrument panel went dark & the engine stopped. It took 8 tries to get it restarted. I did call & report the problem to the dealer. 8/3/2017: I took my vehicle into the dealer for the same problem. It was failing to start the day before. It took 3-4 tries. It also randomly shut itself off when I put it in park. Also once when I put it in drive. I reported this to the dealership upon dropping it off. They drove the vehicle 60 miles & could not replicate the problem. It never shut off while they drove it. They returned it to me but did note the error codes when they ran a diagnostic that the vehicle had had some type of failure. 7/11/2017: I had the vehicle at the dealership I purchased it used from a year prior. They diagnosed the failure to start & random power black-outs while driving as a screw being loose on the battery terminal. Charged me $200 to tighten a screw & sent me on my way. Spring 2017: Contacted orig. Dealership. The vehicle was doing something odd. The instrument panel had gone black, the wipers were running at full speed & could not be shut off, yet the vehicle was still running. 08/10/16: Engine light
My vehicle started shutting off while parked it would shut complety down as if the batter had been disconnected, but it would always restart and I would have to reset my radio clock. After about a week of this happening, it began to have trouble starting. It would turn and turn like a vehicle out of gas. Eventually it would start at some point after I stopped trying and let it sit for awhile. My vehicle then shut down twice while driving at about 45 miles and hour, but it started up. I took it to pep boys to get diagnostic testing and was told the tpim module is going bad and this would cost over $1400 to repair. I was totally shocked by how many complaints I have read online about the Town and country as well as other Chrysler and Dodge having this problem, but more shocked at the fact that this problem isn't being recalled in the Town and country. This is dangerous and really makes me never want to buy another Chrysler again. It really sucks because this repair is much too costly for an american made car. I really trust that enough people will let it be known so something can be done about this, and this problem can be fixed by Chrysler.
Dash lights going on and off when brights are on. Chimes sounding. Vehicle has 44, 000 miles on it. Repair tech says tipm has to be replaced at $1300. At 33,000 miles alternator had to be replaced for similar symptoms.
When I press the start power button, the car will start and then cut off immediately. This happens repeatedly and then sometimes not at all. Sometimes, I turn off all of the electronics in my vehicle and then try to start it to see if this helps. Seems to have no rhyme or reason why it just won't start. I have searched the internet and found many other people reporting this same problem with their vehicles from Chrysler all the way back to 2011.
Vehicle will crank with ignition switch in on position. However, it will keep cranking and wont start. After a couple tries it will finally roll over and start. Vehicle has turned off while idle for no reason but will start after a couple of cranks.
The tipm is junk. I have taken 3 places to be checked and the fix is $1000 for a vehicle that has 37,400 miles on it. It started after the original 36,000 miles of course. It will randomly not start in the mornings or after it sits for 8 hours. It's awful. It's become a vehicle that you can't trust.
Not sure the problem, but when the push button start is used it sometimes wont start even though it is trying to turn over. Checking the internet I see lots of people are saying its the new computer board. This could be a problem if I have my wife out on a trip and the board or whatever it is fails. Also could be a fire hazard if its fuel related.
Vehicle is 3 years old however we purchased it 1 year ago. We have had electrical issues multiple times since purchase. Dash lights will illuminate which include, electrical light, batter light, gas light, check engine light, tc light, and ABS light as well as wipers will run even though wipers are off. Dealer wants to hook us for $1000 repair.
Tipm fuel relay went bad not allowing fuel pump to get power and start vehicle. Dealership denied me buying repair kit cbwpr091aa because my vehicle has not been recalled. This is a 16 dollar fix. Instead they tried selling a whole tipm @ $869. Chrysler needs to recall these vehicles and fix this. I'm fortunate enough to have the know how to do it myself and bought the part online and did this myself.
My console stopped working and my front blower stopped working. The console finally started working but the blower is still going in and out. I have 52300 miles. This happened while driving on the city streets. I was driving with my children next day it was raining and window fogging and the blower cut out I could not see clearly and almost crashed.
The contact owns a 2013 Chrysler Town and country. While driving 71 mph, the vehicle stalled without warning. In addition, the electrical system malfunctioned and caused the power locks to lock and unlock automatically. The vehicle alarm engaged on its own on numerous occasions. The vehicle was taken to be repaired, but the dealer could not duplicate the failure. The manufacturer was not made aware of the issue. The failure mileage was 51,000.
The contact owns a 2013 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
While driving at about 15 to 20 mph the engine shut off with no steering assist or braking aid or anything powered. After coasting to a stop and shifting into park the engine started normally. There were no warning lights or other indicators of a problem. It was like the switch had simply been turned off except that it was physically still in the run position and had to be turned to off to attempt to restart the engine.
A D V E R T I S E M E N T S
- South Yarmouth, MA, USA