This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a huge issue with the safety of my vehicle. while i am driving the car will race the RPMs up 6,000 up and down while I am going 65 on the highway, but the car down not speed up. the only way to stop it is to pull over the busy highway and restart the van. it will also sometimes drop down in gears and cause the vehicle to skid and shift the back end to the side. I called the deanship and they said the will not help. this is scary for me and my kids. to fix it would be over $5000 and that is more then the van is worth and I think it would be bad to sell it knowing this issue.
Transmission slippage-€¦-€¦ Engine light on highlighting problems and cylinders.. transmission overheating and not working.. this is happened three times the most recent time was yesterday and two days earlier
The contact owns a 2014 Chrysler Town and country. The contact stated that while driving 35 mph, the vehicle loss power steering assist without warning. The vehicle was turned off and restarted and operated as designed. Additionally, after coming to a stop, the power steering failed to operate as designed. The vehicle also failed to accelerate as intended. The vehicle was turned off, restarted, and operated as intended. The vehicle was not taken to be diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 115,000.
One morning before work when I started the van I noticed the battery light was illuminated. The vehicle drove fine and after work, the light was not on anymore. The van sat all weekend and when I started it up 2 days later the battery light was again illuminated. So I scheduled it to be seen at the dealership. By the time the dealership could get me in, the battery light was no longer on. The dealership ran diagnostics and could find no issues so I picked it up with no resolution. Today has been a week since the dealership looked at the van, the battery light has been on solid for 3 days now and on my way to drive it back to the dealership this morning, it completely died on the side of the road and I had to have it towed the rest of the way there. The vehicle completely died while driving on a straight 35mph road. All power steering and instruments were lost and I couldnt even put the van in neutral or get the key out of the ignition. I am currently waiting to hear from the dealership as to what they found as the cause.
- Walkerton, IN, USA
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At 50,700 miles and 6 months out of warranty, my flex plate cracked. The flex plate connects to the end of the crankshaft and the torque converter. If your vehicle is running when the flex plate breaks your transmission will not receive the rotational power transfer from the engine to turn you torque converter, which can cause the vehicle to become immobilized while driving. To repair the flex plate, the entire transmission must be removed which is very expensive. Additionally, a cracked flex plate almost always indicates a greater problem with your engine or transmission. We also experienced problems with hesitation and/or peeling out when depressing the accelerator. The vehicle speed control was unpredictable and dangerous. This was my family car that I thought I could rely on for years. Instead, I felt very unsafe driving it, and was disappointed to have such a major powertrain failure at such low mileage. Chrysler refuses to acknowledge the problem, recall, and properly repair the vehicle despite multiple complaints of people losing control while driving at high speeds due to this exact problem. I decided I didn't want to be the person that died so I traded it in instead of repairing it, but I lost a lot of money in doing that. You can't put a price on your family's safety - do not buy this car.
Suddenly experienced bad jerking above 35 mph and found out was a misfires. Replaced 2 spark plugs. Misfires still occurring which can now be felt while idle (jolt/hiccups and around 50-60 mph). Can also hear engine ticking. Common with 2011-2013 engines and 2014 engines are the same so extended warranty should be provided as well.
I have oil leaking from the oil filter housing/oil cooler on my 2014 Chrysler town nd country with the pentastar engine. The vehicle only has 66,000 miles
The vehicle will shudder and lose power when accelerating. You have to basically manually shift it if on a big hill. I didn't some research and seems to be a problem with this vehicle. Some people reported the problem starting around 12000 miles
I had my transmission go out while driving on a highway at a speed of 65 mph. I came on highway and it sounded like a high pitch wind up toy and then it just went out. I ended up on the side of the road for 3 1/2 hrs. I had the car towed to dealership. I was told Chrysler does not allow new transmissions to go into vehicle, they only will allow rebuilt or refurbished Chrysler transmission to be submitted for warranty reimbursement (per what the service person told me at dealership). 1st replacement transmission arrived with metal shavings in it from the start. 2nd transmission was put in but had issues immediately. Car is in shop now 4 months later with metal shavings in it again. I am trying to get Chrysler to pay for the defective transmissions that are being put into these vehicles under the warranty. These transmissions should not be replaced with defective, used, and refurbished transmission. The defective transmission should be replaced with new transmission to keep families safe. This is a severe safety hazard when transmission goes out while at highway speeds and to have these in vehicles that are being driven with families on highways at high speeds.
Goes dead when coming to a stop. Also hesitates after stopping, then accelerating. Does this about 2X/day. Local dealer could not determine the problem. Took to local transmission mechanic, who has determined transmission needs replacing
The contact owns a 2014 Chrysler Town and country. The contact stated that the transmission pump went out without warning. The contact called laura Chrysler Dodge Jeep Ram at 573-677-1300 (located at 7 N service rd w, sullivan, mo 63080) and was informed that the VIN was not included in a recall. The manufacturer was made aware of the failure and did not assist. The vehicle was not repaired. The failure mileage was approximately 129,000.
2014 Chrysler Town & Country has a bad oil leak. We have researched and found it to most likely be the oil filter housing cooler assembly. There is oil all over the the motor and underneath on the drivers side but not on the passenger side we have read that the oil filter housing is easy to crack when changing oil & filter. I have always taken it to the dealer where we bought it new to have it serviced. My last oil change was done 4000 miles ago and we just started having this oil leak. So it cannot be that is was cracked or it would have been leaking at the time of the last service. The oil cooler housing is a plastic part on the drivers side and that is where all the oil is leaking. The warranty has expired so we are exploring repair options. Since this is becoming a common problem, a recall should be issued. We recently bought our son a 2019 Dodge challenger. It has the same motor as our van, so we aren't looking forward to addressing this same issue.
The van was purchased in 2017. The jerking/shuttering of the vehicle when driving or hauling on gas was the first sign of dysfunction of the vehicle. The second sign of failure in the manufacturing of this make and model of Chrysler was the head restraint of the drivers seat and then weeks latter the passenger seat popped up, when the vehicle was parked and not in motion and deployed out of place without impact of any accident or etc. And last but not least, but extremely important the oil leaks that this vehicle to this day have started since September of 2019. We have gone more than 3 times to different oil changes and companys and they keep insisting it's a Chrysler recall on this make and model. When we noticed this huge oil spill, is when it's parked and we are ready to go to our next destination and a pool of oil shows out! we are afraid to travel far and/or have complications latter. We can't even enjoy this vehicle and go see my brothers who are off in college because this is the only transportation vehicle that all 3 of us in this household can fit comfortable and bring goods to them when in need. We did not purchase this vehicle to have a mediocre product and result. We are very disappointed with the vehicle and wish and pray to finally have a solution and good result this time around with filing this complaint through NHTSA. If this problem is not fixed soon, we will not be able to go to dallas and spend christmas with my younger brothers at the end of the month. Please, please, I beg of you act and give customer service that we need!
International warranty bulletin id-14-03 and service bulletin 09-002-14 should apply to 2014 Chrysler Town and country. Code P0304 came up dealer confirmed piston 4 on left side is defective. Chrysler is refusing to accept any responsiblity and refusing to fix my problem which is obviously a manufacturer defect. Code first came up in September 2019. This causes vehicle to shut off randomly.
For about a year the car has been giving me problems while its being driven. When I come to a stop it shakes and has cut off on me. It would restart with no problem. Then it stopped giving me problems for a little while. Then last Thursday, I got off at an exit from the highway and when I braked behind a car at the light, it stopped a little rough. I took my foot off the brake to move up a bit and the car started going backwards real slow while it was still in drive. I had to put the car in park and turn it off for a few seconds and restart and it took me to my destination. I'm terrified to drive it with my grandchildren but need my vehicle. It amazes me about the complaints with this same problem and Chrysler is not acknowledging the problem. I pray that something tragic doesn't happen. I have had this car checked repeatedly and they can find nothing and the check engine light doesn't come on.
While driving the car failed to go in motion. The transmission no longer moved the vehicle. We were on a street. It stopped in the middle of the roadway. Transmission front pump and torque converter failed and had to be replaced including the clutch pack.
I left a house and turned on to the main road. Came to a stop light. It turned green and I started to go but could not get over 20 mph. Then it went out of gear and the rpms went up to 7000. The vehicle rolled to a stop. Sat for a couple of minutes then it moved again but not far about 20 feet. Called and had a tow truck come out and take it to a shop. Was told the transmission had to be replaced. Called Chrysler headquarters about the problem. They said they have had no problems and they would not do anything. Had the vehicle taken to a Chrysler dealer and they checked the transmission and said the pump is not working along with some other parts that came off.. now it going to cost between $3000 to $4000 to fix the van.
A D V E R T I S E M E N T S
- Volo, IL, USA