This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
NHTSA has an open Investigation: PE 20-012. In this investigation, "Complainants allege a fire started at the charge hub mounted in the trim panel located on the driver's side of the vehicle between the second and third row seating." My 2014 Town and Country has an issue where the motor and/or latching mechanism overheats and the door starts to open and close on its own. This event only happens during the extreme heat of the summer (such as 90 degrees and above). The local dealership recommended replacing all of the mechanisms in the door. However, they have no idea why the air temperature impacts the door. Regardless, the door is subject to overheating. These mechanisms are located in the same part of the care where the fire investigation is occurring.
Charge Hub mounted between trim panel on drivers side between second row and third row seat burned. I parked and smoke started rolling in van. Strong burning smell. Had to call Fire Dept.
When attempting to close the rear sliding doors, they attempt to latch and then fail. If it's hot out the motor will randomly go off and randomly operate. The harness and motors have been replaced and yet it continues.
In warm weather my drivers side power door will not latch- the motor keeps cycling. Also, when I hit a bump the car will chime, interior lights come on and the open door light will engage ad if the door is open. This has been happening for approximately 4 years and I cannot find a solution. It is only an issue a warm weather (above 70 degrees). Chrylser has not been able to fix the issue. I conducted an internet aearch and it appears that I am not the only owner with this problem.
- Chicago, IL, USA
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The radio has stopped working. The screen will sometimes come on to all white then go off again and other times the Chrysler symbol will show then go off after a few minute. No sound, no back up camera, nothing. Been doing this for 3 days.
Tire pressure senser reads a false low tire. Tires inspected my mechanic and none of the tires are actually low. Tire pressure senser stays on every engine start and does not go away
I've listed a date below I don't recall the exact date, don't recall the exact mileage, or the exact speed everything listed herein is approximate, if it had happened all day everyday then I could've remembered, but the following has happened on multiple occasions both in winter and in summer. 1. vehicle has stopped on me while driving multiple times, doesn't otherwise seem to drive rough, it has also stalled on me while driving and I make "Y" turns or am driving and stop at a stop sign. I put the van back in park, and it will start back up. It doesn't happen while the car is in park. Sometimes there is a burning smell that is similar to the smell of an airplane. 2. ticking noise when I start and continues while I'm driving and increases as I accelerate. 3. heat and A/C will turn on, on its own, turns on the rear first, and then the front seats after, I can turn it off and it will repeat the process (I've actually recorded it happening). 4. left passenger door closes on its own, won't stay open, clicking noise even if it's closed. 5. interior lights and radio will flicker and go dim then bright (as if switching from night to daytime throughout the whole time I'm driving frequently happens).
My vehicle randomly shut off while driving. It happened 15 times over the past year creating extremely dangerous situations. Because it was not throwing any codes, and would not replicate often, it was hard to diagnose until I developed an issue with starting the car, almost a year later. The win module was bad. I now know that earlier model year's had a recall for this exact issue. I find it curious that the bad win module would occur randomly for my model year without a collection of occurances.
The rear passenger sliding door continues to try to latch after closed, generally only on very hot days. This happens when the vehicle is stationary or in motion. This is a well known problem with these vehicles. Please read the comments on the site below to see how many people have been effected by this- how is this not a recall yet?? https://www.cargurus.com/cars/discussion-C24092_ds899542
Transmission went with 56000 miles, getting the car back in almost 4 weeks. Now car just stops dead. Had to tow to dealer again same problem. Scared to drive because after getting car back engine 'rolls'. feels like stopping. I stalled yesterday at intersection and got towed to dealer. The fixed trans but now I have just stopping problem. Looking the problem up I find it's a problem with Chrysler. I can't afford to keep a lemon. Please check it out.
One morning before work when I started the van I noticed the battery light was illuminated. The vehicle drove fine and after work, the light was not on anymore. The van sat all weekend and when I started it up 2 days later the battery light was again illuminated. So I scheduled it to be seen at the dealership. By the time the dealership could get me in, the battery light was no longer on. The dealership ran diagnostics and could find no issues so I picked it up with no resolution. Today has been a week since the dealership looked at the van, the battery light has been on solid for 3 days now and on my way to drive it back to the dealership this morning, it completely died on the side of the road and I had to have it towed the rest of the way there. The vehicle completely died while driving on a straight 35mph road. All power steering and instruments were lost and I couldnt even put the van in neutral or get the key out of the ignition. I am currently waiting to hear from the dealership as to what they found as the cause.
The rear sliding door makes a loud buzzing noise when the door locks and unlocks. I've been told that it is the actuator. It happens every single time the door is locked or unlocked, wether driving or stationary.
Van turned off and would crank but not start. Happened at random times until it would not start at all. Was towed for repair, we had to replace the tipm. Now only a couple weeks later the van, again, will only crank but not start.
The contact owns a 2014 Chrysler Town & Country. The contact stated that while driving, a noise occurred that was coming through the vehicle vent driver side front door and smoke was coming through the vent switch. The contact also stated that on the driver side by the third-row seat the cigarette power supply caught on fire. The contact coasted to the side of the road and took a beach towel to smother the fire for it not to spread and burn his left hand but did not seek medical attention. The contact was able to drive the vehicle home. The vehicle was not taken to a dealer and the manufacturer was not made aware of the failure and given a case number [xxx]. the failure mileage was approximately 64,700. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Sliding right side door opening by itself (mostly happening overnight), rear lift gate has opened by itself twice (so far), driver's side sliding door has opened by itself once (overnight). I shut the power switch to it off, but it's still happening. So far, that has not happened while the vehicle was on or in motion. I worry about if I'm away and it happens that someone could steal articles from my van. The engine temperature has been running high lately, with a smell of antifreeze. I had the radiator flushed and thermostat replaced, but it's still running hot. It does this mostly when it's idling, even in cold weather.
The vehicle's entire electrical system shut down one day upon starting in my garage. It was still driveble, but there were no working electrical components. I took it to an excellent independent shop and they were unable to diagnose the problem, and said it needed to go to a Chrysler service center. Chrysler determined that the blind spot sensors had failed, which is a $2000 repair. We inquired as to whether the sensors could be bypassed and were told they could not. We were then told, both by the original shop and the Chrysler service center, that this would happen again, most likely within the next 50K miles, due to the location of the sensors being under the bumper immediately behind the rear tires. In that spot they take the brunt of the elements kicked up by the tires, which after prolonged exposure causes them to fail. They are not able to be cleaned effectively because they are located within a cavity that cannot be reached. I then called a body shop to see whether we could add some sort of cover to the cavity to prevent the debris from hitting the sensors, and was told this was not possible. The body shop, the original shop and the Chrysler service center all told me independently that this was a design flaw and a safety issue in the vehicle that existed in model years 2011-2016, and was later corrected when Chrysler redesigned the Town and country into the pacifica. We live on a dirt road and now have a six year old vehicle that is a ticking time bomb for this exact issue to continue to occur for as long as we own it.
I recently purchased this vehicle, within a few days the car completely froze, unable to start the engine, I must say the temperature was normal about 70 F. there were no check engine lights on, nothing I could do to start it up worked. I simply waited for help that never showed up. Today, wed Feb 26th, 20, it has happened again, the same thing, the engine wouldn't start up, I must say without any engine lights on..I waited for 45 minutes and the engine started running like normally does. I am afraid to be stranded away from the nearest repair shop, or it may happen again in the middle of the night. I would really appreciate it if you would look into this mechanical. Problem. I must add, I replaced the car battery yesterday 2/25/20. Please note this problem happens when I'm stationary, without the car moving, no warning lights on.
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- Seymour, IN, USA