This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The " smart window" door latch drains the battery when parked over night and you have to jump start it every morning or every time you shut it off. I replaced the latch and it's still doing it.
The contact owns a 2013 Dodge Challenger. While operating the window switch, the vehicle stalled without warning. The vehicle was unable to restart and the contact mentioned that the vehicle needed to be recharged. The failure recurred multiple times. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The approximate failure mileage was 59,000.
The contact owns a 2013 Dodge Challenger. The contact stated that the driver's side window inadvertently rolled down and back up. There were no warning indicators illuminated. Cerritos Dodge Chrysler Jeep Ram (18803 studebaker rd, cerritos, ca 90703, (562) 402-5335) planned to repair the door latch. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 122,000.
In October 2018, I went to your dealership (planet Ford) located in humble Texas. I purchase (debit card) two vehicles off of the lot. I purchased a Dodge Challenger 2019 (hemi V8 rt), and Chevrolet Tahoe 2007. I was told that the Dodge Challenger since it had less than 50,000 miles had a bumper to bumper coverage still with Dodge. I started having mechanical problems with the Dodge Challenger. I spoke with steward (who sold me the extended warranty) at planet Ford in humble, Texas and was told to take it to texan Dodge. I was told that the vehicle had multiple engine problems and it would require another engine to be put into the car. In December, I picked the car up and had to pay $160 deductible. I lost time from work, and ended up being fired. In December 2018, the vehicle suffered a throttle problem. Again, I had to pay $ $114 deductible after the vehicle was released (after a week). Now, January 2019, I have an oil leak. I went into texan Dodge and spoke to Mrs. Sheffie (after calling her multiple times), and she told me that I might have to pay another deductible and that the car had prior issues when I bought the vehicle. I told her that the vehicle had a new engine that texan Dodge (their dealership) put in and also worked on the faulty throttle in 2018. She told me that she want sure if planet Ford (with the extended warranty) would cover the oil leak. I also found out that a prior claim was put on the vehicle before I purchased the vehicle in October 2018. Not only am I getting the run around, but I know that according to the prior insurance claim that was put on the vehicle that planet Ford was aware of the damages to the vehicle. I also paid 2 times for deductibles and now the vehicle still has an oil leak. Thank you.
Oct. 30,2018 wile making a 15 mph. Left turn on to las vegas blvd.in my 2013dodge Challenger SXT. I experienced the car shutting off and loss of all power I decided to let the car cost to a stop however instead of the car stopping it julted forward and turned back on. Went 300 ft. And made another left turn again the car shut off.this time it did not turn on. No warring light ever appeared.now 2 hours latter the car cranks but will not turn over. System says "ok". absolutly no warring lights are on.
- Pahrump, NV, USA
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Takata recall windows on driver side keeps clicking makeing the window go up and down with the car not running or the keys not in the car which cause the car to completely shut off so I had the car towed to the shop which was Dodge Jeep off of 10th and shadeland last year this time and now the problem is back again they kept my car almost three week and then I pick the car back up and the problem was still there and I was charge $700 for a problem that is still not fixed and also the door is hard to open also very heavy.
The vehicle suddenly started smoking, immediately followed by fire while I was stopped at a red light in the middle of town. My 2013 Dodge Challenger only had 20,000 miles on it, and all service was done as recommended by Dodge, at a certified shop. I reported the issue to Dodge, and they denied any manufacturing defect, despite the fact that there is a recall for my model, because of known issues regarding alternators overheating, or short circuiting, causing thermal diode fatigue. The car was consumed by flames within minutes, and was deemed a total loss by my insurance company. I have not yet received a settlement.
The smart glass which is caused by the door latch in the vehicle will malfunction and while the vehicle is off will cycle up and down causing the windows to go up and down and causes battery to drain while parked and driving refer to 2011-12 Dodge Challenger smart glass recall
The contact owns a 2013 Dodge Challenger. The contact stated that the front driver and passenger side windows would independently go down and up while the vehicle was off. While attempting to start the vehicle, it failed to start. The contact had to use battery booster cables to start the vehicle because the window failure was draining the battery. The vehicle was taken to carlock Chrysler Dodge Jeep Ram of tuscaloosa (550 skyland blvd E, tuscaloosa, al 35405), but was not diagnosed. The dealer stated that there were no recalls for the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,466.
Smart glass draining battery, takata inflator recall, timing chain recall and alternator recall in Dec 2017 my Dodge Challenger 13' ran out of battery & was towed to a repair shop. There were 2 recalls, one being an alternator, causing the battery to drain and not able to be jumped. After 1.5 months of talking to Chrysler fca recalls about how to get the recall work complete, my car arrived at covert Dodge in austin in Jan 2018 (I paid for tow out of pocket). From Dec to Mar 20th, I was without a car and covert /fca would not put me in a rental while waiting on back ordered parts. On Mar 20th, they put me in a rental vehicle. Apr 20th fca called to tell me: 1) all 3 recalls have been addressed 2) the smart glass window module, which is actually what is causing the battery to drain, is still on backorder (eta May 29, but not a firm eta and this part has been on backorder since Jan) but the car can be driven without operable windows, 3) I need to return the rental in 2 days and pick up my car. I stated that it is unsafe to drive a car with inoperable windows (getting pulled over and having to open my door to talk to the police, extremely hot weather in Texas and not being able to open the windows, little kids and car sickness, unable to use drive-through anything, etc). The service manager stated that he can't comment on safety, but the car is drivable. The case manager at fca said that she can only address safety concerns in bulletins from fca. The smart glass window module has been on back order for me since Jan 2018 and no confirmed eta. This part has been recalled on 2012 and 2011 Challenger and multiple other mopar part cars. There is a long list of people waiting for this part (probably 1000S), many due to a recall. In the meantime, I'm expected to use my car without working windows - meaning windows have to be closed and can not open.
The contact owns a 2013 Dodge Challenger. The contact stated that the battery had to constantly be charged and the vehicle failed to start due to the failure. The contact was left stranded more than once. In addition, the front passenger window went up and down on its own and was draining the power to the electrical system. The contact later received an unknown recall notice to service the alternator assembly. The vehicle was taken to autonation Chrysler Dodge Jeep Ram albany (701 E oglethorpe blvd, albany, ga 31705, (229) 518-3095) for the repair. Shortly afterwards, the driver's window began going up and down on its own and drained the power. The dealer diagnosed that further repairs were required. The contact reported the failures to the manufacturer before and after the recall repair to indicate that the remedy failed to provide a solution. The manufacturer provided no solution other than having the dealer replace the latch to the doors. The manufacturer issued 17 tsbs for the electrical and three electrical recalls. The failure mileage was not available.
The contact owns a 2013 Dodge Challenger. The contact stated that there was an electrical short to the power control module and battery. The vehicle stalled without warning and there was extensive smoke under the hood. The vehicle was towed to the dealer (chris nikel Chrysler Jeep Dodge Ram Fiat, 2920 N aspen ave, broken arrow, ok 74012, (918) 355-5000) who stated that the remedy and part were unavailable for NHTSA campaign number: 17V435000 (electrical system). The dealer indicated that they would be able to replace the same part and that the newly designed alternator assembly may become available in mid February of 2018. The vehicle was still at the dealer and was unable to be driven. The dealer asked the contact to tow the vehicle to his residence if the vehicle was not going to be repaired. The manufacturer was notified of the failure to determine when the remedy and part would be provided to the dealer. The failure mileage was not available. VIN tool confirms parts not available.
The contact owns a 2013 Dodge Challenger. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to larry H miller Chrysler Jeep Dodge Ram (8526 lomas blvd, ne, albuquerque, nm 87110) and confirmed that parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
Door smart glass self cycling and/or battery drain when my 2013 Dodge Challenger is parked and ignition key off, I am experiencing condition where the door smart glass feature cycles on its own leading which to battery drain. This have been happening since purchasing the. I have been jumping it off and recharging the battery. This is the second battery that I have purchased.to have the issue repaired, the service will cost me over $700 to replace both doors latch/switch.
While driving on the highway, multiple lights began to flash across the dashboard. The odometer moved freely back and forth without giving an accurate measurement of speed. (video too large to upload)
The contact owns a 2013 Dodge Challenger. The contact stated that the vehicle experienced excessive battery drain, which resulted in the vehicle not being operable. The contact replaced the battery, but the failure recurred. The contact received notification of NHTSA campaign number: 17V435000(electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Blaise alexander Chrysler Jeep Dodge (1080 E college ave, state college, pa) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact was provided case number: 32973752. The failure mileage was approximately 57,000. VIN tool confirms parts not available.
The contact owns a 2013 Dodge Challenger. The contact received an interim notice and a second recall notice concerning NHTSA campaign number: 17V435000 (electrical system). The dealer (klement Chrysler Jeep Dodge Ram, 500 us-287, Decatur, tx 76234, (940) 627-6700) was contacted months ago and was unable to determine when the manufacturer would provide the remedy and repair parts. The manufacturer was contacted to determine when the remedy and repair part would be supplied to the dealer. The contact had not experienced a failure. VIN tool confirms parts not available.
There was a recall on my vehicle four months ago and there is still no solution available to offer to fix it. NHTSA recall number 17V-435 summary the alternator may experience diode thermal fatigue failure due to cyclical loads induced by electro-hydraulic power steering. Recall status recall incomplete. Remedy not yet available remedy the alternator part number must be inspected on all involved vehicles. Vehicles found with the suspect alternator will have it replaced with a new alternator containing improved diodes on all affected vehicles. Safety risk descrpition failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator. Manufacturer recall number T36 manufacturer notes for more information, visit recalls.mopar.com or call 1-800-853-1403. Please have your VIN ready when calling. This recall data last refreshed: Oct 28, 2017 if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with NHTSA.
The contact owns a 2013 Dodge Challenger. The contact stated that the push button start failed to function properly. The contact had to use the remote to start the vehicle. In addition, the manufacturer had not supplied the repair parts to the dealer within a reasonable time frame, so the contact was uncertain as to when the vehicle would be repaired per NHTSA campaign number: 17V435000 (electrical system). The dealer (cronic Chrysler Dodge Jeep Ram, 2515 N expressway, griffin, ga 30223, (770) 227-4271) indicated that the contact was placed on a waiting list. The manufacturer was notified of the failures. The failure mileage was not available. VIN tool confirms parts not available.
On this date 7/3/17 my husband and daughter were visiting the library when our vehicle stalled. Thankfully they were in a safe location and had just parked. Prior to leaving the house my husband noticed a whistling sound coming from the hood of the vehicle. After the car stalles the vehicle was towed to our home. It was later identified that the alteenator has gone out. It was replaced. Now mpving forward to 9/6/2017 my husband and I recieve a recall notice in the mail from NHTSA stating in bold print and great detail that prompt action to repair this vehicle is needed. The recall notice also gave direction on how the dealer and NHTSA must rectify the situation in a timely manner. Action on our end was taken and my husband took the risk of driving the vehicle to a dealer sure that the issue would ve rectified. Now the part to remedy this recall is currently unavailable and no accomadation on either NHTSA or any Dodge dealerahip has been given to my family. This is risking a vehicle being driven on a road that was stated in bold print detailing the severity of the issue and the risk of injury and crash. Yet noone is concerned about the saftey of its customers. All that is veing asked is that a rental vehicle be accomatated until the recall is fixed. The recall states the vehicle must be repaired yet how am I suppose to continue on with getting my children to and from school and my husband and self to work. I am extremely concerned and upset that nothing is veing dobe to ensure the saftey and lives of your customers. Your taking the risk of injury with a unsafe vehicle on the road. And would greatly appreciate promt attention on this matter
A D V E R T I S E M E N T S
- Justin, TX, USA