Issued by Chrysler Corp - CUSTOMER SATISFACTION NOTIFICATION K39 TRANSMISSION SHIFTER INTERLOCK LEVER
PLEASE READ ENTIRE NOTIFICATION AND THEN MY RUN AROUND LISTED AT END>
At Chrysler Group LLC, you can be assured that we are changing the way we look at quality. To prove our commitment to quality, the company is investing in and prioritizing improvements for every vehicle that we build. As part of that commitment, we are also targeting existing vehicles on the road today and contacting our customers to provide these quality improvements, at no charge, that will help to improve your ownership satisfaction.
We are recommending the following improvements be performed on some 2005 through 2007 model year Dodge Charger, Magnum and Chrysler 300 equipped with a floor shifter.
Recommended Service:
The transmission gear shift lever interlock return spring hook on your vehicle (VIN: xxxxxxxxxxxxxxxxx) may break. A broken interlock return spring hook will result in the inability to move the gear shift lever out of the “PARK†position.
What your dealer will do:
Chrysler will service your vehicle free of charge (parts and labor). To do this, your dealer will replace the transmission shifter interlock lever. The work will take about one hour to complete. We recommend that you make an appointment with your dealer to minimize your inconvenience.
What you should do:
Simply contact your Chrysler, Jeep, or Dodge dealer, at your convenience, to schedule a service appointment. Your dealer will collect the necessary information to ensure that the appropriate parts are available so your service can be completed in a timely manner. Although not required, we recommend bringing this letter with you to your dealer, when you bring your vehicle in for this service.
If you need help:
Please contact the Chrysler Group Recall Assistance Center at 1-800-853-1403.
If you have already experienced this condition and have paid to have it repaired, please send your original receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the card apply to your vehicle.
We apologize for any inconvenience this service may cause to your schedule. Moving forward we are committed to providing our customers with world class quality products, ensuring that you have a positive dealership experience and following up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
I called my local Dealer and I was told quote " We don't have any recall on your car" even after reading them the entire notice, they said they would get back to me - very funny.
I called the Chrysler Assistance center listed above - they transferred me to Dodge Assistance. Then after 15 minutes on hold was told the recall was for Chargers made June 25th to Sept 21st 2007. Guess what mine was made June 12th.
I was then told - sit down you wont believe this - " If enough people complain they MIGHT open up the recall dates.
I think it is very funny that they KNOW there were problems FROM 2005 through 2007 and yet they limit it to a few. ITS the same car, the same interlock and they most likely bought 1000's in bulk and they sat on a shelf.
Its a true shame that some people will never know this was a manufacturers mistake because the manufacturer isn't honest enough to help the people that paid $20000 to $40000 for their Dodge product.
My wife babies her Daytona - only has 27500 miles - and wont get any more until I can find someone to pull the car without damaging it.
A D V E R T I S E M E N T S
Issued by Chrysler Corp - CUSTOMER SATISFACTION NOTIFICATION K39 TRANSMISSION SHIFTER INTERLOCK LEVER PLEASE READ ENTIRE NOTIFICATION AND THEN MY RUN AROUND LISTED AT END>
At Chrysler Group LLC, you can be assured that we are changing the way we look at quality. To prove our commitment to quality, the company is investing in and prioritizing improvements for every vehicle that we build. As part of that commitment, we are also targeting existing vehicles on the road today and contacting our customers to provide these quality improvements, at no charge, that will help to improve your ownership satisfaction.
We are recommending the following improvements be performed on some 2005 through 2007 model year Dodge Charger, Magnum and Chrysler 300 equipped with a floor shifter.
Recommended Service: The transmission gear shift lever interlock return spring hook on your vehicle (VIN: xxxxxxxxxxxxxxxxx) may break. A broken interlock return spring hook will result in the inability to move the gear shift lever out of the “PARK†position.
What your dealer will do: Chrysler will service your vehicle free of charge (parts and labor). To do this, your dealer will replace the transmission shifter interlock lever. The work will take about one hour to complete. We recommend that you make an appointment with your dealer to minimize your inconvenience.
What you should do: Simply contact your Chrysler, Jeep, or Dodge dealer, at your convenience, to schedule a service appointment. Your dealer will collect the necessary information to ensure that the appropriate parts are available so your service can be completed in a timely manner. Although not required, we recommend bringing this letter with you to your dealer, when you bring your vehicle in for this service. If you need help:
Please contact the Chrysler Group Recall Assistance Center at 1-800-853-1403. If you have already experienced this condition and have paid to have it repaired, please send your original receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the card apply to your vehicle.
We apologize for any inconvenience this service may cause to your schedule. Moving forward we are committed to providing our customers with world class quality products, ensuring that you have a positive dealership experience and following up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
I called my local Dealer and I was told quote " We don't have any recall on your car" even after reading them the entire notice, they said they would get back to me - very funny.
I called the Chrysler Assistance center listed above - they transferred me to Dodge Assistance. Then after 15 minutes on hold was told the recall was for Chargers made June 25th to Sept 21st 2007. Guess what mine was made June 12th.
I was then told - sit down you wont believe this - " If enough people complain they MIGHT open up the recall dates.
I think it is very funny that they KNOW there were problems FROM 2005 through 2007 and yet they limit it to a few. ITS the same car, the same interlock and they most likely bought 1000's in bulk and they sat on a shelf. Its a true shame that some people will never know this was a manufacturers mistake because the manufacturer isn't honest enough to help the people that paid $20000 to $40000 for their Dodge product.
My wife babies her Daytona - only has 27500 miles - and wont get any more until I can find someone to pull the car without damaging it.
HAVE A GREAT DAY DODGE
- Harry R., Fuquay, NC, US