This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have repaired the entire front suspension system, brake system, sway bar bushing, water pump, etc. Now the head gaskets blew... are there any recalls or ways you can refund me?
I have been chasing a ABS/eps light issue since the dealership did an airbag recall. Replaced all wheel sensors, rotors, brake pads, calipers and finally returned to the dealership for them to replace the angle sensor. 5 minutes after leaving the light came back on. Returned and they said the steering column measured 37mm instead of 34mm. This item has never been replaced or damaged and without replacing this item then I'm being told this sensor will continue to be an issue. This vehicle is not my daily driver because I have been concerned on safety issues. Now I know it was a manufacture issue. Chrysler refuses to help me because they stated the dealer has not determined this to be a manufacturer defect. In 2010 and 2012 this issues has come up in the media and the manufacturer was placed on notice but failed to recall because not enough cases were located.
I was driving down a residential street coming back from the grocery store traveling between 25-30 miles per hour and had to make a left turn coming up, I put on my left turn signal to turn at an 4 way intersection and the switch was hard to push down, which never happened before. I proceeded in making my left turn and as I was turning I could hear something in the steering wheel popping constantly and the turn signal stayed on and the esp light sounded and the orange esp icon light appeared on the dash. As I was turning the wheel back to the right, hearing the popping the steering wheel locked up on me and I couldn't turn the wheel at all. I had to come to a stop, put my hazard lights on so traffic could go around me. I put the car in park and tried to turn the steering wheel back to the left then back to the right and the steering wheel came free but the steering wheel you could still hear the popping. I preceded to go home and the steering was okay. I checked the steering fluid and it was fine once I got home. When I use my turn signal, the turn signal gets stuck and will not turn off. If I try to turn the signal off by the switch it just turns on the left signal and vice versa. I drove it later on that day and I didn't have any more problems. I thought maybe it was just some fluke or ice stuck underneath the car from the winter weather. My wife drove to work yesterday and she stated on her way home she tried to make a right turn and use the switch to turn right and it was stiff like it didn't want to turn on and she proceeded to turn right and again the esp light came on and the steering wheel starting popping again and it got stuck in her making a right turn. She stated she had to turn it back to the left really hard so she would cause an accident. Is this something that may be a recall?....updated 02/06/17
The contact owns a 2009 Dodge Charger. The contact stated that while driving approximately 10 mph and making a right turn, a popping noise was present coming from the steering column before the air bag and traction control warning lights illuminated. The steering wheel suddenly could not be turned in either direction. The vehicle was taken to the dealer where it was diagnosed that clock wheel needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 60,000.
The contact owns a 2009 Dodge Charger. While driving approximately 65 mph, the vehicle stalled without warning. In addition, the steering wheel seized and was difficult to manuver. The vehicle was towed to an independent mechanic where it was diagnosed that the motor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 101,000.
- Washington, GA, USA
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I towed to hollywood Chrysler Jeep for car repair. They said they would fix take care of everything. 3/5/16 received a phone call from them at about 2:00 and was told that they had fixed the car and only had to replace the wire harness. I arrived at there between 3:30-4:00 on 03/05/2016. I paid they then gave me a business card for L.a. towing told me I would probably need a tow soon. The steering wheel was upside down when I received the car back. I started the car it made a grinding sound and kept cutting off while I was driving from starter left loose.asked why they didn't fix it just have it towed back when it breaks down again.on 03/ 07 the car broke down again completely. From the time I received it from hollywood Chrysler Jeep the car kept cutting off at almost every ten minutes. On 3/7/16 it wouldn't crank anymore so I had to leave the car there. It got towed about 4-5 days later by ems towing. It is still there. The customer service supervisor he stated that they were not obligated to fix the car only to get it running and that's it. He said that they were not obligated to put the steering wheel on correctly even though they performed the recall. I then asked him to show me proof of the wire harness replacement and he stated that they repaired not replaced the wire harness. I then asked about the estimate to show exactly what was the issues because their description of the problem on the estimate page was only a reiteration on my observation. He stated they didn't have to tell me what was wrong, only get the car started that's all. He stated that they were not under any obligation to fix what was wrong, though the only reason I towed to them was to have it repaired. Asked why did his mechanics leave the starter loose because that was the main issue that I brought the car there for. He said you don't expect for us to fix the whole car do you.
The column shifter disengaged while I was driving. Luckily it happened while I was parking because I had both my children in the car with me at the moment.
I have had another incident where the automobile has had another mechanical malfunction. I was slowing down to turn at a stop light. It died, right before I started my turn. This is now the fourth incident with the same issue. Thankfully I was not hurt this time. Though I am still suffering from the incident from December 8th. My daughter was with me again when this incident occurred. She said, "mom the light is green". I said, "I know, the car is dead". I would like to know what is being done, before someone gets killed.
Key stuck in ignition.....have to wait approx. 5 to 30 minutes after I stopped the vehicle and it is in park.....and then my dear $ 60000 car decides to release the key.
The contact owns a 2009 Dodge Charger. The contact stated that while driving 5 mph and attempting to enter a parking space, the vehicle exhibited an abnormal clicking as the steering wheel seized at a low speed. The contact stated that he had to put more effort into turning the steering wheel before the wheel unlocked. The vehicle was taken to the dealer for inspection where they advised that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was notified but provided a full refund for the repairs. The failure mileage was 11,000.... updated 02/28/13 updated 3/12/2013
Driving car when using blinkers the steering would lock up when you gave it quick jerk it would snap and be ok to drive took it to shop they tell me I need new steering column.that mine is too long for the car tech measured 34.5 max is 34+/-.7. then tells me the housing was broke and clock spring was loose they put a new clock spring in and told me I still need two more parts scm and SAS.this was at a Dodge dealership.quoted me $2850 for new steering column don't think so. Just for the clock spring put in cost $530.93.
The contact owns a 2009 Dodge Charger. The contact stated that the tire pressure sensor repeatedly illuminated on the instrument panel. The vehicle was taken to two different independent repair shops and the contact was informed that the light would stop illuminating if she continued to drive the vehicle. The contact also stated that the vehicle was being examined for routine maintenance when she was informed that the tie rods needed to be replaced. The vehicle was repaired. The failures continued. The manufacturer was notified and offered no assistance. The failure mileage was 66,000.
I was pulling into a parking spot at work when it felt like I lost power steering. I was able to force the car to turn to avoid hitting another vehicle. However, because the parking lot was almost empty, I did try driving to see if it was actually loss of power steering. Every time I turned to the left, I heard a clicking noise, but it didn't feel like the power steering was gone anymore. Right after work I drove the car to the garage I deal with. While driving I noticed that the turn signal would not disengage. The mechanic found that the clock spring was broken. He informed me that the clock spring controls the airbag along with other features. I feel this is very dangerous! it could have been a disaster if I had been traveling at a high rate of speed when the clock spring broke. The mechanic told me that the clock spring is made of plastic. I'm not sure why something so important wouldn't be made of something a little more durable. I feel there should be a recall for this part before someone is seriously injured.
When operating steering became difficult to control. Examination by a certified mechanic disclosed a leak in the power steering hose which was found on later year similar vehicle engine. Crimping was faulty.
The contact owns a 2009 Dodge Charger. While driving at a low speed of 15 mph and turning the steering wheel right or left there was a noise in the steering wheel. The vehicle was taken to the dealer who repaired the brakes but the noise continued. The vehicle was taken back to the dealer who stated that they could not repair the vehicle because they could not hear the noise or duplicate the failure. The manufacturer was not notified. The failure mileage was 13,000.
The contact owns a 2009 Dodge Charger. The contact stated she was advised by the dealer that the vehicle was under recall. The recall repair was performed by the dealer. Following repairs, the contact stated the steering wheel would exhibit an unusual grinding when turning. The vehicle was taken back to the dealer three times in regards to the failure. The dealer was unable to diagnose the failure. The vehicle was not repaired. The failure mileage was approximately 15,000.
A D V E R T I S E M E N T S
- Fort Wayne, IN, USA