Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

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really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
68,259 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Dodge Durango steering problems

steering problem

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2002 Dodge Durango Owner Comments

problem #6

Jun 172008

Durango 4WD 8-cyl

  • Automatic transmission
  • 110,000 miles


The contact owns a 2002 Dodge Durango. While driving at an unknown speed, the contact heard a clunking, whining, and humming sound coming from the front end of the vehicle. He drove to the repair shop and the mechanic stated that both the upper and lower ball joints and a tie rod needed to be replaced. The mechanic performed a wheel alignment. NHTSA campaign id number 04V596000 (suspension:front: Control arm:upper ball joint) was referenced. The contact was also informed that the entire cooling system needed to be replaced because the dealer could not locate the cause of the failure. The cooling system has not worked properly since the repair. The switch to operate the blower motor fan only works on high. The failure mileage was 110,000. Updated 07/15/08. The brakes were replaced numerous times. Updated 07/15/08.

- Baraboo, WI, USA

problem #5

Nov 132007

Durango 4WD 8-cyl

  • Automatic transmission
  • 99,930 miles
The contact owns a 2002 Dodge Durango. While driving 65 mph, the vehicle rattled, shook, and veered left and right. The vehicle was taken to the dealer for repair and they stated that the tie rod assembly failed. The repairs cost $2,690.47; however, the warranty did not cover all of the repair work. The current mileage was 99,961 and failure mileage was 99,930. Updated 03-11-08 the upper ball joints were noisy, the shocks were leaking oil, the power steering lines were leaking. The rear wiper motor failed, the front pinion seal was leaking. The power steering rack and pinion had an internal failure. Updated

- Rose City, MI, USA

problem #4

Aug 262007

Durango 4WD 8-cyl

  • Automatic transmission
  • 69,000 miles
The contact owns a 2002 Dodge Durango. While driving 40 mph, the vehicle veered to the right and crashed into the guard rail. The contact sustained leg and arm injuries. A police report was filed. The upper ball joints and tie rods failed and caused the crash. The dealer and manufacturer were unable to explain why this occurred and stated that no recalls were available. In 2005, the vehicle was repaired under recall number 04V596000 (suspension:front:control arm:upper ball joint), in which the tie rods and ball joints were replaced. The vehicle had 46,000 miles at that time. The failure and current mileages were 69,000.

- Pinckney, MI, USA

problem #3

Jun 122005

Durango 4WD 8-cyl

  • Automatic transmission
  • 60,000 miles


The inner tie rod end broke, . vehicle only has 60,000 miles on it. No noise or vibration heard.

- Plainfield, IN, USA

problem #2

Jul 312004

Durango 4WD 8-cyl

  • Automatic transmission
  • 45,000 miles
Consumer noticed that the right front wheel had a lot of play in it while the vehicle was lifted having an oil change performed. Vehicle was taken to a dealership to have the wheel inspected. Dealership indicated after inspecting the vehicle that front ball joints, left outer tie rod, and the right front wheel bearing needed to be replaced.

- Thurmont, MD, USA

problem #1

Feb 132004

Durango 4WD 8-cyl

  • Automatic transmission
  • 25,626 miles
2002 Dodge Durango right tie rod broke it was found that the right inner tie rob shaft threads were stripped and the left front tie rod loose at 25626 miles. Ball joints checked and they found play in both upper ball joints. Also knocking noise when turning steering wheel the rack and pinion was also found to have to be replaced replaced. We had to pay for a rental car that was not covered even though the car is supposable covered until 36000 miles"?? car was in shop for over a week and parts were just 20 miles away in other dealership. Durango does have a problem with the steering why is nothing being done" thank goodness nothing happened while we were on the highway or else the car could have flipped.

- Kapolei, HI, USA

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