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3.6

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
34,882 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Dodge Durango suspension problems

suspension problem

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2002 Dodge Durango Owner Comments

problem #17

Feb 042011

Durango 8-cyl

  • 30,000 miles

A D V E R T I S E M E N T S

Front end makes a really bad noise backing up and then going forward. Sounds as if there is a popping noise going on and rippling effect such as..example if you put a close pin on a bicycle tire to get it to make noise. I've had it looked at by a dealer and a garage and both seem to cant any thing wrong with it.this has been going on for the last 3 years now....can it be the ball joints?

- Houston, TX, USA

problem #16

Oct 012005

Durango

  • 21,000 miles
The contact owns a 2002 Dodge Durango. The air bag light and the check engine remained illuminated. The vehicle was taken to the dealer several times for the air bag failure. The dealers diagnosis located the failure to the air bag sensor electrical wires. No codes were displayed regarding the check engine light. The vehicle was taken to a tire garage, because the front tires felt unstable while driving. The tire mechanic stated the front hub cap caused the vehicle to feel unstable while driving. The vehicle wasn't repaired. The manufacturer will be contacted. The failure mileage was 21,000 and the current mileage was 73,000.

- Orlando , FL, USA

problem #15

Jul 182010

Durango

  • 103,400 miles
The front suspension is having multiple problems, my 02 Durango has been through 2 previous cv joints on the driver's side and 1 previous on the passenger side, and now both have failed once again. Driver's side front hub assembly/bearing has gone bad for 2nd time, also the upper & lower ball joints have gone bad for the 2nd time each. I need 2 new lower back bumpers for the upper control arm (both front). My vehicle now has 103K miles. At approximately 60K miles the front propeller shaft went bad and once replaced, it somehow put a hole in the Y - pipe for the exhaust, and that must be replaced as well, I was told the new/aftermarket shaft were slightly larger to accommodate the power, thus which took the space. All of this will be quite expensive. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Joppa, MD, USA

problem #14

Feb 212010

Durango

  • 124,314 miles

A D V E R T I S E M E N T S

I just found out today that I will need to install a completely new set of front wheel bearings, tie rods and ball joints after factory recall. According to repair shop they installed the same faulty components to replace the ones that were recalled. I was told they should have installed the correct units with grease fittings, they did not. Going to cost $980 to repair.

- Roanoke, VA, USA

problem #13

Jul 032009

Durango

  • 66,279 miles
When I purchased this car I had concerns that it had either been in a accident or a flood. I wrote to the attorney generals office, and asked to cancel my contract because I felt that I had been deceived. I felt that there weren't any other options for me, I was now stuck with a lemon, and I hoped and prayed that the car would last until I could afford to pay for it. When I purchased tires, I was informed that the ball joints had completely shredded the insides of my tires on the front end, and had to be replaced immediately. I contacted a Dodge dealership and was informed that the upper ball joints on the front-end were recalled, and replaced in 2004, which was two years before I purchased the car in 2006. I feel that since Dodge has had this car on more than two occasion because of the frontend, (the dealership which repaired the car after accident has lost their license to service Dodge vehicles) I was regularly using this vehicle to drive my kids to school. I am a single parent, and can't afford to have their defect corrected. I am afraid to drive the Durango long distance.. I have written a letter of complaint with the Chrysler office in Michigan, but have not received a response. I have also attempted to reach the customer service line with no results.

- Baltimore, MD, USA

problem #12

Apr 082006

Durango

  • 47,500 miles
Upper ball joint failure. Loud noise and decreased steering function. Recall on 2002 Durango 4X4 but not on 2002 Durango without 4X4. Perhaps same parts were used in both type 2002 Durango. Recall should be on both. Estimate repair cost $1500.

- Highlands, TX, USA

problem #11

Jun 232006

Durango

  • miles

A D V E R T I S E M E N T S

Suspension clunking/popping.

- South San Francisco, CA, USA

problem #10

Jul 282005

Durango

  • miles
I have 45,000 miles on my Dodge Durango. Ever since I bought the car new I have not been able to keep the vehicle aligned. I have gone through several sets of new tires. I recently had the ball joints replaced. Firestone tire dealership told be the wheel was ready to fall of Dodge fixed it under warranty but made it sound like no biggie. My car was still making a bad noise when I turned and then it started doing it when I drove straight. I was then told my wheel bearings were completely shot...they were worst on the right side the same side that my ball joints were in the worst shape. I paid to have the wheel bearing replaced. Then I took my car to Firestone to get it aligned and they told me my upper control arm on the right side was shot and it was not holding the alignment. So no I have to have this replaced. I feel there is more than just ball joint problems with the Durango and dakotas and I would like you to look into the whole suspension and front end and see what is going on with these cars...

- Vero Beach, FL, USA

problem #9

Apr 102004

Durango 8-cyl

  • 45,000 miles
I have a 2002 Dodge Durango 2 wheel drive that has 45000 miles, the front end makes loud squeking noise, no matter where or what you are doing with it, just getting in it does this. Dodge checked balljoints and said they are fine, not to worry"?"I have had to have the front end aligned 5 times 3 times under warranty and it still is wearing out tires and pulling to one side or the other, again Dodge says there is no problem.I guess when I, die behind the wheel then they wont have a problem!!!!! all I want is for them to fix this, no questions asked they dont have to admit to anything. Please help me.

- Deltona, FL, USA

problem #8

Jan 012003

Durango 8-cyl

  • Automatic transmission
  • 1,000 miles
The front end has always been loose and rattled. A part of the steering control arm has been replaced but did not resolve the sudden pulling in either direction - toward the right when changing lanes to the right or exiting the freeway, and the same thing when moving to the left, when the left front crosses the protion of the road were the lanes join. The left front rattles bad enough to feel in the steering and floor board, as well as being extreamly audible. The dealership states there is nothing wrong with the vehicle.

- Alexander, AR, USA

problem #7

Sep 132004

Durango 8-cyl

  • 28,000 miles

A D V E R T I S E M E N T S

Noise and knocking sound coming from front end while driving, could also feel the knocking thru steering wheel. Took vehicle to Goodyear to have tires rotated and was told by them that all ball joints were worn and would probably fail soon, possibly causing and accident. Called dealer and they said they would replace the parts under warranty (only 28,000 miles on vehicle), but couldn't guarantee that they wouldn't have to be replaced again in 30,000 miles. Contacted Dodge and found out there was no recall on this problem and "there was not enough evidence of a problem to support a recall at this time", but that is not what I read on the internet.

- Kansas City, MO, USA

problem #6

Aug 262004

Durango 4WD 8-cyl

  • Automatic transmission
  • 45,500 miles
Visited your website to check on reports because we have a 2002 Durango R/T which is ommiting a small constant sqeaking noise from both sides at the front of the vehicle and am horrified to read about the problems people have been having with ball joints. I am extremely worried now and want to know if I can get the dealers anything about it at no cost to me or if it is still at the stage where it has not been acknowledged by them and will not be until somebody dies as usual. The issue with the wiper motor I presume I can make an appointment with a local dealer and have this changed free of charge. I look forward to your reply, many thanks neill griffin.

- Oswego, IL, USA

problem #5

Jul 262004

Durango 4WD 8-cyl

  • Automatic transmission
  • 33,000 miles
After noticing strange noises from the front suspension of the 2002 Durango, I took it to the delaership. Thye could not identify any problems. Over the next few months the noises have become more pronounced, and now seem to coem from every tire/ corner of the vehilce. Took the truck in a second time- nothing could be found, dealer said they test drove the vehicle down the very same road that I hear the noises- like a loose mechanical connecoion, and a few squeaks, and rattles. Will tak car in for third time 7/30/04- I hope they can fix the problem on this $35000 truck.

- Eastpointe, MI, USA

problem #4

Aug 012003

Durango 8-cyl

  • Automatic transmission
  • miles
Over a period of time, I noticed extensive noise in the front end of my 2002 Durango. It got worse and was most prominent when striking potholes or changes in the surface elevation when driving or moving the vehicle. At 35,000 miles I took it in to the selling dealership for a check up. I was concerned about the ball joint situation, as it was quite a public affair. The front end noise became so loud that it sounded as if someone was striking the undercarriage with a sledge hammer. It was determined that all four of the ball joints, upper and lower, had failed, were worn out. They were all replaced at no cost to me, as the repair was still under warranty. I just wanted to report this, as the upper ball joints are not the only problem with this suspension system. I trust that the newer ball joints, not TRW, were placed on my vehicle. If this is a repair that must occur every 36K miles or so, this will get expensive. Thank you.

- Lawrenceville, GA, USA

problem #3

Apr 012003

Durango

  • miles
Loud popping noise in suspension of 2002 Dodge Durango; loosened steering.

- Laguna Niguel, CA, USA

problem #2

Jul 252003

(reported on)

Durango

  • 17,000 miles
When making a turn there is a loud noise coming from the front suspension.

- Ashland, KY, USA

problem #1

May 072003

Durango 8-cyl

  • Automatic transmission
  • 31,000 miles
Main support bracket on front frame of vehicle was only partly welded from factory. This held the support suspension on vehicle. Before it broke I did report possible front end problem with the dealership. They said there was no problem. The vehicle broke down out of town on May 7 03. It is still broke. They said it need a brand new frame from factory. This vehicle only has 31000 miles on it. I have only put 2500 miles on vehicle since I had it. 2002 Durango. I feel there are more vehicles out there like this.

- Charleston, SC, USA

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