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10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
22,813 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Dodge Durango suspension problems

suspension problem

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2003 Dodge Durango Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #7

Feb 152004

Durango 8-cyl

  • Automatic transmission
  • 30,000 miles

A D V E R T I S E M E N T S

I purchased a 2003 Dodge Durango from bleecker Dodge in dunn, nc. I have three complaints that I would like to put on file: Fist complaint: My vehicle began to make terrible noises that required me to take it for service. The sounds were scraping noises coming from the steering components. I took the vehicle to the dealership and both the upper and lower ball joints were replaced. Second complaint: During the cold weather months, I was warming my vehicle and had scraped the ice from my windshield. The defrost was on. While traveling down the road my windshield cracked. Exact date of the incident is unknown to me but it was during one of our snows. It has left me with a cracked windshield. I have taken no steps as of yet to have it repaired. Third complaint: Even more recently, my "check guages" light came on. My vehicle shows no oil pressure. I cannot drive the vehilcle and the service department at bleecker will not be back in until Monday. I am without a vehicle this weekend. This vehicle only has 35,000 miles on it and it has been plagued with problems since it was purchased in October of 2003.

- Buies Creek, NC, USA

problem #6

May 092004

Durango 8-cyl

  • miles
I have been hearing a weird rubbing noise on the front right of my Dodge Durango. Before I could take it in to get worked on, I ran over a small pot hole. The upper ball bearing joint broke. I was told that your organization is doing an investigation. Can you help" or can I help"

- Marietta, GA, USA

problem #5

Mar 052004

Durango

  • miles
Dodge Durango axle and tire from the front passenger side broke off and crashed into the front of my vehicle; I believe the issue had to do with the upper ball joint of the Dodge Durango.

- Baltimore, MD, USA

problem #4

Jan 262004

Durango 8-cyl

  • Automatic transmission
  • 17,000 miles

A D V E R T I S E M E N T S

On January 26, 2004, our 24 year old son, brant, was driving our 2003 Dodge Durango on I-85 near commerce, Georgia. Time 2:00 am.. road conditions cold & rainy. For unknown reasons, the right/front tire and mechanical assembly (ball joints.. everything) came off the car causing him to skid into right side guard rail. Nationwide insurance estimated damage in excess of $12,000. The Durango is 10 months old with approximately 17,000 miles on the odometer. We contacted Chrysler corporation requesting a buyback.. or return of our money less reasonable mileage allocations. We feel the product is defective and now seriously damaged beyond reasonable repair. Chrysler denied our claim, refused to issue copies of reports they used for their denial, simply opting for reasons unknown to discuss the issue any further.

- Dublin, GA, USA

problem #3

Feb 282004

Durango 8-cyl

  • Automatic transmission
  • 27,000 miles
I bought a used 2003 Dodge Durango on 2/28/2004. It ran fine for a few days. The front end was not performing as it should. This only has 27,000 miles on it so I thought it needed an alignment. I made an appointment at my mechanic as alignments are not covered under warranty. The day before I was to take it to him the cbs news showed a story on Dodge Durango's and the upper ball joints. I asked our mechanic to check these also. He found the left side worn and the right side was to the point that it needed to be replaced. I called the dealer ship that it was purchased at and of course they head mechanic stated they knew nothing about it. After my husband mentioned the news story and what our mechanic found, they still tried to say it must be the bearings. The service department was very rude to him even thought it was under warranty. He insisted they be replaced. My husband was a mechanic buy trade so he knows what he is talking about. I feel sorry for the people out there that are not aware of this. Our appointment is on 3-9-04. We will of course take the car back to the independent mechanic to inspect they replaced what was wrong. We have been Dodge owners for over 20 years and I can not believe something this serious is being hidden by them. They have lost my vote of confidence in reliability. They did not check the Durango prior to selling it, otherwise they would have seen the problem immediately. I am afrid to drive my own car for fear of something bad happening. This is a very serious matter and after reading all the complaints from 2002 and on, why is this not being addressed with chrystler? we rely on your service as an independent and we need your backbone in making this a recall issue. Please take this as serious as we all do. Thank you.

- Dacula, GA, USA

problem #2

Nov 112003

Durango

  • 5,600 miles
PE 03-032/front suspension/upper ball joint failure: At any speed, consumer intermittently heard a semi scraping noise coming from the vehicle. Consumer's mechanic was scheduled to give the vehicle a check up, but felt from the symptoms that it was the upper ball joints.

- Roanoke, VA, USA

problem #1

Dec 192003

(reported on)

Durango

  • 17,200 miles
Consumer complained about front end suspension problems, including both the upper and lower ball joints. Also, front brakes operated poorly.

- West Covina, CA, USA

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