Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?

7.6

pretty bad
Typical Repair Cost:
$149.00
Average Mileage:
49,914 miles
Total Complaints:
32 complaints

Most Common Solutions:

  1. not sure (14 reports)
  2. replace keys with working ones (7 reports)
  3. resolder connection in key to fix cold solder joint (7 reports)
  4. insert small piece of foam between bracket and chip housing (3 reports)
  5. replaced remote with remote starter (1 reports)
2004 Dodge Durango accessories - exterior problems

accessories - exterior problem

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2004 Dodge Durango Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #12

Jan 032007

Durango 5.7L

  • Automatic transmission
  • 35,678 miles

A D V E R T I S E M E N T S

My wife's Durango key stopped working. I opened it to replace the battery and the component holding the battery fell out. After several attempts using paper, felt, etc to hold it in continue to fell, she went to the dealer. It was $160 to replace since the key could not be fixed. I soldered and this held for a while but the key quit again. I gave her my key. Guess what. It quit to. Soldering did not work this time. It was close to a $400 replacement. And there is no recall or updated replacement yet that we are aware of. So yep!! The horn lets everyone know that we are getting ready to leave!!!

- , Winston-Salem, NC, USA

problem #11

Oct 102006

Durango SLT 4.7L

  • Automatic transmission
  • 30,000 miles

I had two fobs stop working with 2 months of each other, One dealer told me it was abuse and it would cost $ 140.00 to repair/reprogram and it was not covered under warranty. I called Chrysler to complain and they said they abide by what the dealer said. One month later I took it to another dealer and said it was covered under warranty. When I picked it up, they said the batteries needed to be replaced and it was $ 35.00 for batteries and reprogramming. Within 2 months a fob went out again and they fixed for free. I believe these fobs must be made in China because of poor or cold solder connections. Buy a third party remote, I will.

- , Stevensville, MI, USA

problem #10

Nov 152007

Durango Limited 5.7L V8 Hemi

  • Automatic transmission
  • 14,000 miles

Fixed it myself...took 5 minutes. Open key, resolder the battery holder on. Dealer is crazy if they want more than $20 to fix it. Take the key to an electronics or maybe even a jewelry repair shop and they should be able to solder it back together for you. Not a big deal other than dealers scamming customers into $500 repair bills.

- , 18 Tulipan Parkside, VI, Virgin Islands (US)

problem #9

Mar 172007

Durango 5.7L V8 Magnum Hemi

  • Automatic transmission
  • 40,000 miles

A D V E R T I S E M E N T S

I cannot believe so many other people have this problem! After my head exploded by the $300+ cost to fix these keys, I was told by the customer service rep at Ed Moses Dodge in Scottsdale, AZ that I "should not have dropped them." Are you kidding? Don't drop your keys. There should be a recall on this item. Write to Dodge!

- , Phoenix, AZ, USA

problem #8

Sep 062006

Durango 5.7L V8 Magnum Hemi

  • Automatic transmission
  • 35,000 miles

I too have had this same problem with my keys. I was told that it would cost in excess of $500 for the pair. I have fixed the problem myself for about $.02 and for about 3 minutes of my time. The fact that there is a solution to this problem that does not warrant replacement is FRAUD. I have written my State Attorney General and so should you.

There is a quick fix that will get you by, but I am not sure for how long. Please feel free to contact me if you want help.

- , Phoenix, AZ, USA

problem #7

Oct 152007

(reported on)

Durango

  • Automatic transmission
  • 45,200 miles

This car is a lease the keys worked for a short time and then worked off and on then quit. My husband opened up the housing to change the battery and the whole insides are loose and no longer connected. The dealership wants $90 per key plus the cost of programming is $45 a key. Come on - it takes what challenges to program a key - good lord an eight year old could probably do it. Right now I have to go to the driver side to unlock the door with the key and then unlock the rest of the car from inside. $270 for keys is out of the question but the dealership says that they might make me pay for new keys when I turn in the lease. I dont think so...... The keys should be recalled, Chrysler has got to be fully aware of this issue and they need to take responsiblity. I am going to try to solder it back in place and see how that goes - what do I have to lose.

- , 1560 Vanstone, MI, USA

problem #6

Sep 192007

(reported on)

Durango SLT V8

  • Automatic transmission
  • 31,000 miles

A D V E R T I S E M E N T S

I purchased a 2004 Dodge Durango new in 2005 and so have had it for only 2 years. My husband's key broke at the holder and cannot get it on a key ring anymore so it stays in a drawer. My key stopped working and when I went to replace the battery, the part that holds the battery in place had broken off. So I used a glue gun and it started working again for a few days and then stopped working again. I started using my husband's key and the same thing happened within a few weeks. The keys are a piece of crap and when I called the dealership they told me it would be $160 per key to replace and $46 per key to have re-coded. I am NOT going to pay $430+ dollars for keys, that is the most ridiculous thing I have heard of.

I asked if the alarm could be disabled and I was told "no" and that the alarm shouldn't go off when you manually open the door with the key, BUT IT DOES EVERY TIME. The only thing we have found is to push every lock down manually every time you exit the car, but the problem is you can't do that for the back door.

There should be a recall on this defect in the key. The battery holder should not just fall off. I would rather trade my Dodge in for something else then fork out $430+ dollars on some stupid keys. Take this into consideration when you purchase a vehicle.

- , Bakersfield, CA, USA

problem #5

Sep 132007

(reported on)

Durango SLT V8

  • Automatic transmission
  • 44,000 miles

How funny to come here and see all of the other complaints. The same thing happened to us. Both keys stopped working. Mine has the alarm so yes you get to hear the alarm and everyones staring as you try to get into your vehicle. We did finally replace 1 key. Same as others when you open the case the battery holder has come apart.

- , Harrison, TN, USA

problem #4

Sep 122007

(reported on)

Durango LTD HEMI

  • Automatic transmission
  • 62,137 miles

Key Failure, started out as intermittent. Twist or hit key and it works. Opened up key and found leg of battery holder had come out of pad on printed circuit board - appeared to be cold solder joint as there was no damage to pad or battery holder. I had two keys with identical problem. My wife's key which gets used 10x more than mine was much worse. Looks like the twisting of key in ignition over time caused shear force on battery holder and eventually the leg works its way free. Results in intermittent battery connection. I resoldered holder back into pcb and key now consistently works. Paid $190 for key and $55 for programming before I discovered this, so at least I save the money for the second key.

- , Stittsville, ON, Canada

problem #3

Jul 232007

(reported on)

Durango HEMI

  • Automatic transmission
  • 62,137 miles

Both remotes have broken externally (plastic that attaches key ring and rubber pads)and internally. junk. expensive to replace.

- , Rockland, Ontario, Canada

problem #2

Jul 222007

(reported on)

Durango

  • Automatic transmission
  • 38,000 miles

Both of my keyless entry remotes have broken. One is used all of the time. The other one sits in a drawer and is used as a spare. I have replaced both batteries and they still do not work. This is a pain because I have to use my key to unlock my doors. The drivers side is the only place to unlock the doors. This was one of the main features I wanted in my durango when I bought it. It is a known defect and there should be a recall for it.

- , English, IN, USA

problem #1

Mar 302007

(reported on)

Durango Limited V8

  • Automatic transmission
  • 35,000 miles

Excerpt from letter to Dodge, (NO REPLY WAS RECEIVED)

I recently went to my local Chrysler Dodge dealership (Lancaster, CA) concerning the keys to my 2004 Dodge Durango. The keys no longer work to remotely open or deactivate the alarm to the vehicle.

The service rep at the dealership seemed very familiar with the problem and began to explain how the keys have a little piece inside that holds the battery that breaks very easily. I explained that yes, this had happened to both keys although one had been kept in a drawer until after the other one broke.

I was told that this was not covered under warranty so I asked to speak with a service manager. Roy Cook also told me sorry there was nothing he could do without speaking with customer service which he told me he would do. He also gave me the number to customer service. I called him approximately 5 days later and left a message, I still haven’t heard back from him.

I attempted to call customer service twice from my office and was told the hold time was approx. 10 min. After I finally spoke to a representative and her supervisor I was told, “sorry, there’s nothing we can do.” Additionally, the Supervisor at customer service (Cindy) was very rude when I inquired where to send a letter concerning this matter. She had a real attitude and told me, “You can send a letter if you want but it won’t overturn my decision”.

I told her this really isn’t about the cost anymore, it is about how I as a customer have been treated and how Dodge is being represented. I bought a brand new Dodge Durango and am making my final payment this month. I was seriously considering purchasing a 2007 Charger but at this point don’t want anything more to do with Dodge, the dealership or the company.

It is not about a $200 key which, it should be acknowledged, has a defect. It is about making it right. All I was asking for is some consideration.

I have been dealing with having my car alarm go off every time I enter my vehicle!!!

I purchased batteries at the parts department several months ago and then discovered that it wasn’t the battery, it was the actual key. It is very inconvenient to have to go to the dealership three times and have to go through this frustration when all I want is a product that works as it should. I realize keys don’t last forever but it is much more than a coincidence that both of these keys malfunctioned in exactly the same way. My Chevrolet key is on the same key ring and is 4 years older and I have never had any problems… the spare is still in the drawer.

I have told everyone I spoke with that I was willing to pay cost for a key or pay full price for one key if they would comp a second one. I cannot believe a company of this magnitude that spends millions for advertising their product wouldn’t even make a small concession to fix a problem for a “valued customer.” It seems to me that they are trying to make money off a defective product!

I am asked all the time how I like my Durango. Word of mouth is much more powerful than any commercial.

This has been a very disconcerting experience and I felt that upper management should be aware of how customers on this end are being treated.

Thanks for your attention and kind consideration of this matter,

(This letter was sent to ALL listed below)-again, No Response back!

Cc: Dodge Customer Assistance Center P. O. Box 21-8004 Auburn Hills, MI 48321-8004

Jim Fuller, owner Tom Fuller, owner Hunter Chrysler-Dodge 1130 Auto Mall Drive Lancaster, CA 93534-3292

Supervisory Board, Chairman Dr. Dieter Zetche, Thomas W. Lasorda, Earl G. Graves Daimler Chrysler Corporation Auburn Hills, MI 48326-2766

- , Palmdale, CA, USA

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