CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Dodge Durango. The contact stated that the accelerator pedal went all the way to the floorboard when depressed. In addition, the radiator constantly overheated and the speedometer was registering hot. The dealer replaced the radiator, and stated that it was clogged and no longer under warranty. Another dealer stated that there was a hole punctured in the radiator. When the contact returned to the original dealer, they stated that they also noticed the hole. The instrument panel indicator light illuminated, and the passenger's side windshield wiper constantly became unscrewed. This was the contact's second Dodge Durango, and was having the same failures. She stated that she never received any recall notices for any of the ones that existed. The dealer did not record the VIN to research if the vehicle had any defects. The vehicle was brought to dealer for service for all of the failures except the instrument panel light and windshield light. The current mileage is 68,000, and failure mileage was 30,000.
Not even making my first payment yet, my car has seen the shop several times and still not fixed. My brake line was "cross treaded" in the assembly line. There for I had very little brake fluid left (only 2 weeks after buying the car) and the fluid leaked on my rim which now has to be replaced but is on back order till "whenever". I was with out my new car for over a week for this problem. Then I have to get the bumper replaced due to fading which the service dept says has happened to several Durango's and PT CRUISER. This will be a 2-3 day process once Chrysler figures out how they are going to repair since they have stopped replacing. (this will be more time with out my new car.) then it was in the shop because the radiator cap was not put on correctly during assembly and it loosened. All the coolent leaked and caused the car to overheat. Last but not least the air bag light came on and they said that they have to replace the impact sensor switch...which you guessed it... is on backorder. This might or might not be the problem but they can't go any further until this is changed out. So once again I will be with out my car. I have talked to another service department and they warned me that I shouldn't be driving this car because with out the impact sensor switch, the airbags won't deploy on imact. This car has been too much trouble and not worth the hassle.this is my first Dodge and I would never recommend buying one. I understand that sometimes there are just bad apples in the bunch, but Chrysler and the dealership hasn't made efforts to fix problems. I just get the typical run around.
- Ladson, SC, USA
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- Logansport, IN, USA