Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?

10.0

really awful
Crashes / Fires:
2 / 28
Injuries / Deaths:
1 / 0
Average Mileage:
59,667 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Durango electrical problems

electrical problem

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2004 Dodge Durango Owner Comments (Page 7 of 8)

« Read the previous 20 complaints

problem #27

Sep 022006

Durango 4WD 8-cyl

  • Automatic transmission
  • 30,000 miles

A D V E R T I S E M E N T S

2004 Dodge Durango, the interior lights stayed on. I purchased the vehicle two weeks prior. I was instructed by a dealer to pull the fuse for the lights (not marked). Pulled fuse out and sparks and smoke came from under the dash (behind the gauges). A fire broke out and destroyed the vehicle. When I checked, thought the yes was marked on the first page - resubmitting.

- New Castle, DE, USA

problem #26

Sep 022006

Durango 4WD 8-cyl

  • Automatic transmission
  • 30,000 miles
2004 Dodge Durango, the interior lights stayed on. I was instructed by the dealer to pull the fuse for the lights (not marked). Pulled fuse out and sparks and smoke came from under the dash (behind the gauges). A fire broke out and destroyed the vehicle.

- New Castle, DE, USA

problem #25

Jul 262006

Durango 8-cyl

  • Automatic transmission
  • miles
: the contact stated that while driving at 30 mph, and changing from a braking situation to acceleration, the vehicle bucked. For a few seconds, the radio shut off, and the brake warning light and oil warning light illuminated. During that time, the cruise control also disengaged. The vehicle was not taken in for service.

- Lake Worth, FL, USA

problem #24

Feb 052006

Durango 6-cyl

  • Automatic transmission
  • 75,000 miles

A D V E R T I S E M E N T S

Bought 2004 3.7L Dodge Durango Jan 2004.within year, check engine light came on. Took it to arrigo Dodge, wpbch, Florida. Left it for a few days, called to say it was ready. Reason for failure - bad sensor. Drove home, light back on.took it to arrigo. They kept it for a week. They explained that the harness (electrical) had a short, so they replaced it.got it back with the light on. They took it back into the shop for about 5 minutes then the service advisor took it back to say they just turned off the warning light. Within a month my mechanic told me that there is a vibration in the motor. By the begining of 2006, the vibration got worse. Eventually the vehicle broke down. By this time, my 75000 mile powertrane warranty had run out. My mechanic told me that there was sludge stuck in the oil pump screen and as such the oil was not circulating like it should.the night before I was supposed to take it to the dealership for diagnosis, I parked it in my neighbors driveway. Woke up early, went to the truck opened the driverside door and immediately smelled / saw smoke coming from under instrument panel. All the warning and ignition lights were on and speedometer was cycling between zero and 10 mph.. I disconnected the battery, which stopped the burning. Took it to dealership where they discovered that the module in the instrument cluster was burnt, and for the original problem, they found that the motor was ruined. As a result of all this I had to pay $800+ to fix the instrument cluster problem and my mechanic found a motor to replace mine at an additional $2500. I'm convinced the warning light was indication that something was wrong with the engine and had they not turned off the warning light, I would have paid enough attention to the vehicle to not wind up with a ruined engine. Dealer told me that there was recall for a capacitor in the instrument cluster but the recall was done on my vehicle before I bought it. Thus I had to pay for the repair out of pocket.

- West Palm Beach, FL, USA

problem #23

Mar 102006

Durango 6-cyl

  • Automatic transmission
  • 20,000 miles
: the contact stated while driving 15mph the vehicle caught on fire. There is possible internal smoke damage to the contact's lungs. When the fire department extinguished the fire the police department filed a report. The fire started with the internal lights and headlights switch. The insurance company determined the vehicle was totaled and are currently inspecting the vehicle. Previously, on multiple occasions the vehicle was taken to the dealership for electrical issues. The internal lights remained illuminated, the alarm turned on, and while touching the door it shocked the contact. The dealer replaced the keyless entry, an electrical part and a part in the heater. The vehicle was being taken back to the dealership when the fire occurred.

- Ravenna, MI, USA

problem #22

Feb 112006

Durango 8-cyl

  • Automatic transmission
  • 20,700 miles
I lease a 2004 Dodge Durango limited w/ a 5.7 hemi. This vehicle stalled on slick road doing approx, 35-40 mph. I tried to stop vehicle and lost control. Went off road into ditch and rolled vehicle. All passengers in vehicle (4) were all uninjured. This vehicle has done this since it had 1803 miles on it. This truck has had multiple problems and has been a nightmare. This vehicle is unsafe as I have said since first episode of stalling. Now this truck has approx, 21000 miles on it and this problem recurred. We are scared to drive truck. Manu, says not to worry" if this happens, airbags will still deploy." Are you serious !! enough is enough! lets get together and make this problem known. At this point I am ready for action to be taken and all the consumers that have this problem need to unite and settle this once and for all. Next time there may be a death. It may be your child. We need to stop this people !!!

- Verona, PA, USA

problem #21

Feb 092006

Durango 4WD 8-cyl

  • Automatic transmission
  • miles

A D V E R T I S E M E N T S

Vehicle stalls, transmission quits. Doesn't work.

- Elbridge, NY, USA

problem #20

Feb 072006

Durango 4WD

  • Automatic transmission
  • miles
Numerous electrical problems with 2004 Dodge Durango. Within in 3 months of purchasing vehicle, 4 wheel drive began turning itself on without warning. This caused problems turning. Vehicle was taken back to benders in clovis numerous times before computer was reprogrammed, solving the problem. In January, 2006 the check engine light came on. Benders tested the vehicle and said that the computer wasn't receiving any input and it needed to be replaced. Had to drive the vehicle for almost a month before they would change out the computer. Problem seems to be resolved now, but I feel that there is a problem with the wiring in this vehicle to cause so many failures.

- Portales, NM, USA

problem #19

Jan 012006

Durango 8-cyl

  • miles
The interior light continued to stay on, and part of the dash would not light up. After checking everything, it was determined the whole electrical panel needed to be replaced. It was under warranty. It's only been a few weeks since replacement. The brakes are/ have been screeching and was told that it is the way the pads are made, etc. And when the weather is wet it is increased. Just coasting they screech.

- New Hartford, CT, USA

problem #18

Jan 122006

Durango 4WD

  • Automatic transmission
  • 43,000 miles
At approximately 11 pm our daughter was getting ready for bed when she heard the car alarm going off outside. As she walked out onto the deck she saw that our 2004 Dodge Durango was engulfed in flames. She immediately went inside and called 911. Our local volunteer fire department responding in about 10 minutes after they were paged out, but it looks to be a total loss. The entire inside of our vehicle is burnt. The fire appears to have started in the dashboard area. I am the type of person who will take her vehicle in for every oil change and have asked on several occasions when doing so, if there were any recalls for this vehicle. The dealer told me that the recalls were already take care of. What am I suppose to believe now. This vehicle was parked not even 10 feet from our home, what if she had gone to bed and didn't hear the alarm? what would have happened if I lost my children and my home. This vehicle was parked and turned off for about an hour before she heard the car alarm and saw the fire. Thank goodness it didn't happen while she was driving it.

- Marinette, WI, USA

problem #17

Aug 012005

Durango 4WD 8-cyl

  • Automatic transmission
  • 12,000 miles

A D V E R T I S E M E N T S

The contact stated while driving at normal highway speeds the vehicle stalled without warning. When the stalling occurred the vehicle lost power. The first time this happened the vehicle was taken to the dealership for diagnostic testing. The dealer flashed the computer, and determined this would fix the problem. The vehicle operated normally for one and half months. The stalling returned suddenly without warning, and the vehicle was returned to the dealer a second time. The dealer determined the computer was bad, and it was replaced. Again the vehicle operated normally for two to three months, then the stalling returned the vehicle was taken back to the dealer a third time. This time the dealer determined the egr valve was stuck. Also, there was a short to the ground on the engine. The vehicle had the same type problems once again. Also, dealer replaced seat belt anchorage.

- Bridgeville, PA, USA

problem #16

Jan 012006

Durango 4WD 8-cyl

  • Automatic transmission
  • miles
2004 Dodge durange 5.7L hemi. While driving on interstate with cruise control on going 71 mph, I slowed down to exit on my exit ramp. At approximately 50 mph, the vehicle stalled (shut down) and I lost all power steering. I moved to side of road, but the vehicle in park and restarted the vehicle.

- Mechanicsville, VA, USA

problem #15

Sep 212005

Durango 8-cyl

  • Automatic transmission
  • miles
Vehicle is a police vehicle and is used on night shifts. Low beam headlamps intermittently turn off for a few seconds, then turn back on. Occurs occasionally, but not every night. Sgt. Thomas schmieder reporting the incident.

- Chester, NJ, USA

problem #14

Jul 302005

Durango 8-cyl

  • Automatic transmission
  • 39,328 miles
I purchased a 2004 Dodge Durango with the hemi engine in April of 2004. In July 2004 the check engine light came on and the engine failed immediately. I had it towed back to the dealer ship (towne & country Dodge conyers ga). They fixed it and did not tell me what it was. In March 2005, the same thing happened again. This time they replaced a valve spring in the 3trd cylinder. Two weeks ago, it happened again. This time they told me I needed a new battery. I complained and they recharged the old one. When I went to pick it up, there were warning lights on and the cd player did not work. They are charging me to do a diagnostic test. I have complained to Dodge with no satisfaction.

- Covington, GA, USA

problem #13

Jul 192005

Durango 4WD 8-cyl

  • Automatic transmission
  • 17,000 miles
Turned key in ignition and the dashboard lit up. There were even lights on the dashboard that I did not recognize. Nothing worked: No ac, no gas gauge, no electric windows, no headlights (or any other lights), no speedometer, no windshield wipers. Dropped Durango off for service 2 days later, it sat in our driveway undriveable for those two days. Chrysler reset a computer switch and informed us that the fix was temporary to get us through the weekend, for a Monday appointment for service. Dropped off the Durango on 7/24/05 and today, 8/8/05 it is still in the shop. They had to remove a part of the computer and send it off to the manufacturer to be repaired/reset. We were told a week ago that the manufacturer doesn't have the part needed for the repair, because this has never happened before, and that it would be another week before the Durango is fixed. At that time, we requested a loaner vehicle and was approved by Chrysler for a loaner for a 10 day period. Today is day number 7, and Chrysler is predicting that the part may be delivered to them in the next few days, so maybe we'll have the vehicle prior to the weekend. At this the vehicle has been undriveable for 15 days....I'm looking into the va lemon law, and if the problem persists, may pursue that. If anyone else has had this problem we'd like to know about it.

- Manassas, VA, USA

problem #12

Jun 262003

Durango 8-cyl

  • Automatic transmission
  • 100 miles
1. year: 2004, model/type: Dodge/Durango (two wheel drive, hemi, V8) purchased date/location: Jun 2003/augusta Dodge dealer, augusta, ga. 30907 2. defeated electronic and/or wiring causing a high safety risk while driving or to drive. Issue: Vehicle defeated electronic/wiring causes the remote keyless entry (key), the over head console (compass, temperature, MINItrip computer), and the heater/ac to becomes inoperative. The defeated systems, which first occurred three weeks after the purchase date and random afterwards until now, are as follow: While driving with heater/ac unit on or off, all three areas identified in the issue above becomes inoperative or shuts off. Then suddenly, the vehicle (heater/ac) blower unit starts blowing, on high, hot air (20 minutes duration until now). Vehicle have to be manually open by key and alarm turn off by turning the ignition (which will start the default blower to blow high hot air). Note: Vehicle was taken to the augusta Dodge service department twice with the first visit four months after the purchase date and again to the lipsence Dodge, woodbridge, va in June 2005, (703) 494-1900/492-3619 (pocs: Mr. Pete, service manager), however, the problem/defeat couldn't be identify because of the random occurrence. As of 20 July 2005, I returned my vehicle back to lipsence Dodge because the defeated problem is continuos and now causing a high safety risk for myself and others. 3. I reported this problem (three times) to the Dodge/chylser customer assistance at 1800-992-1997 (ref# 1372540) and never received any call after being told. I'm not getting any assistance but reminded that my warranty had ran out and it's on me. I request this safety issue/vehicle defeat be investigated. I hope no one else is experiencing this after getting a loan to purchase a vehicle for $41,000 and owe around $31,0000 and be ditched by the product maker (Dodge/chysler). Jerome w. lacy sr.

- Woodbridge, VA, USA

problem #11

Jun 012003

Durango 8-cyl

  • Automatic transmission
  • miles
The contact owned a 2004 Dodge Durango. Air conditioner as well as the remote control switch. Malfunctioned. The system blew out steaming hot air because of a short circuit. It was so hot in the vehicle that consumer was unable to drive for a long period of time in hot weather. Dealer could not find out what was the cause of the problem.. when this occurred the remote key did not work. Also, all the electronic features in the vehicle stopped working. This interfered with the navigational system. Consumer reported this to the manufacturer, and they have not contacted him.

- Woodbrige, VA, USA

problem #10

Oct 022004

Durango 4WD 8-cyl

  • Automatic transmission
  • 10,000 miles
Vehicle has random shut off while driving at all speeds. The dealer checked the vehicle multiple times. They claimed the computer could not find the cause of the problem.. this started happening about 2 months after it was purchased. Around Oct 1, 2004.

- Culpeper, VA, USA

problem #9

Aug 052004

Durango 8-cyl

  • Automatic transmission
  • 1,500 miles
My 2004 Dodge Durango [xxx] has had an intermittent electrical distribution failure. First incident occurred 4 months after purchase. It is now 14 months since purchase, the vehicle has been in for repairs 7 times, and the cause of casualty remains undetermined. This is largely in part due to daimler Chrysler's inattention to maintenance procedures. They attempt to repair the symptom rather than the cause. The electrical distribution shortcoming intermittently impacts the A/C, radio, console lights, and today... the airbags. Pending the turn of the ignition key determines which system is impacted. One only needs to turn off the car and restart it to move the "gremlin" to a different system. Also, the mechanic at greenbrier Dodge claimed this to be a new electrical system that operates off of buses. More importantly, he claimed that daimler Chrysler has seen occurrences similar to that of my own before. This is a fire hazard waiting to happen. Or, if in a crash, will my air bag work? could I be driving down the highway and my console lights go out, hiding the status of my engine (I.e., oil low, etc)? information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Chesapeake, VA, USA

problem #8

Jun 212005

Durango 8-cyl

  • Automatic transmission
  • miles
When the ambient temperature is above 105 deg F, the air conditioner blows out hot air. I have had the 31 Mar 05 tsb fix put in place, but the ac still does not work correctly.

- Phoenix, AZ, USA

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