CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After loading our boat at a reservoir and prepping the boat on the trailer, I started the Durango to leave the lake, and the engine was knocking. A guy from the marina came by and said "it's knocking isn't it, that is the third Dodge this summer. After having it towed to the nearest dealer and waiting a week for a diagnosis I was told that there is an evacuation canister mounted on the frame rail about mid-vehicle. If the vent to this canister gets in the water it will suck water into the intake of the engine. The engine had hydro-locked and was destroyed. I was told that even though we only had 37,000 miles on the vehicle, Chrysler would not warranty this because it was considered submerged.6 weeks and $7000 in repairs and rental car fees, we have finally gotten our vehicle back. I was told by the mechanic that getting in water up to the hubs of the rear wheels, I would be at risk of this happening again. I am not sure that it was even in that deep when it happened the first time. I am going to get rid of this vehicle immediately.
- West Jordan, UT, USA
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- West Jordan, UT, USA