CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The fog lights, located in the bumper of the 2004 Dodge Durango is damaged when debris (rocks) from the road way are kicked up. The fog lights are made of glass but the headlights are covered in plastic. Little stones where kicked up by trucks which broke both fog lamps costing 140 dollars in repair for just driving down the roadway. I feel this is a defect in the construction of this vehicle because these lamps are made of glass which caused them to break and needed replacement. They should be covered with plastic to prevent this costly repair.
- Mattituck, NY, USA
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- Mattituck, NY, USA