CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?

10.0

really awful
Crashes / Fires:
17 / 0
Injuries / Deaths:
22 / 2
Average Mileage:
50,389 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Dodge Durango seat belts / air bags problems

seat belts / air bags problem

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2004 Dodge Durango Owner Comments (Page 3 of 7)

« Read the previous 20 complaints

problem #96

Jun 202016

Durango

  • miles

A D V E R T I S E M E N T S

Takata recall. The contact owns a 2004 Dodge Durango. The contact stated that the vehicle was taken to the dealer for NHTSA campaign number: 15V313000 (air bags). The dealer stated that the repair was completed but, a few days later, the air bag warning light remained illuminated. The contact was uncertain if the remedy provided a solution for the repair and notified the dealer. The contact later received a second notice for NHTSA campaign number: 16V352000 (air bags) and the parts were not available within a reasonable time frame to schedule a recall repair. The failure mileage was unknown. VIN tool confirms parts not available.

- Kansas City, KS, USA

problem #95

Feb 012016

Durango

  • miles
I have been waiting for mine to be replaced for a very long time! I finally got a call for an appt at a place 25 minutes away to fix my airbags then when it was about time for my apt they called and said they ran out of parts and would call me when they got more from the company. That was a very long time ago and still no word. I was told that this isn't really a recal that it has actually never happened to anyone so I shouldn't worry about this recall. The first call was in Feb after I had called months prior to get an appt they made me an appt for March then called before it to tell me they had no parts.

- Lawrenceburg, TN, USA

problem #94

Jul 112016

Durango

  • 227,000 miles
Takata recall. The contact owns a 2004 Dodge Durango. While driving 40 mph, the contact swerved off the road and collided into a tree. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V352000 (air bags). The manufacturer was not notified of the failure. The failure mileage was approximately 227,000. VIN tool confirms parts not available.

- San Luis, CO, USA

problem #93

Jul 222016

Durango

  • miles

A D V E R T I S E M E N T S

Takata recall

- North Las Vegas, NV, USA

problem #92

Jul 012016

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- China Grove, NC, USA

problem #91

Jul 032016

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received a notification of NHTSA campaign number: 15V313000 (air bags); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- South Burlington, VT, USA

problem #90

Jul 012016

Durango

  • miles

A D V E R T I S E M E N T S

2004 Dodge Durango. Consumer writes in regards to dealership has no remedy/repairs for driver airbag inflator housing recall notice.

- Truckee, CA, USA

problem #89

May 272016

Durango

  • 197,000 miles
Takata recall. I brought my Durango in to the dealer for the takata recall. They told me the work was done. They mailed me a receipt. Unfortunately, it appears that they transposed the last two digets of the VIN. Therefore, my vehical shows the recall not done and probably some other Durango being done. I have contacted both the dealer and Dodge corperate. As of now, I don't know if my vehicle was fixed! contacted Dodge corperate 5/27/2016. Their reference data is: Reference number: 29362417 email case number: 3341077.

- Schenectady, NY, USA

problem #88

May 252015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received a recall notification for NHTSA campaign number: 15V313000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The VIN was invalid. The contact had not experienced a failure. Parts distribution disconnect.

- Rayne, LA, USA

problem #87

Jun 142016

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Attalla, AL, USA

problem #86

Jun 062016

Durango

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Dodge Durango. The contact recieved notification of NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Also, the check engine light was illuminated. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

- Starkville, MS, USA

problem #85

Sep 252015

Durango

  • miles
The contact owns a 2004 Dodge Durango. The contact stated that while driving at various speeds, the air bag warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the air bag warning light may have failed due to another issue, not directly associated with NHTSA campaign number: 15V313000 (air bags) for which the contact had previously had the vehicle repaired for. The contact stated that the remedy failed to repair the vehicle and that the air bag warning indicator remained illuminated after the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown.

- Washington, DC, USA

problem #84

May 012015

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Conway, SC, USA

problem #83

Jan 262016

Durango 8-cyl

  • 148,326 miles
The contact owns a 2004 Dodge Durango. The contact's vehicle was repaired according to NHTSA campaign number: 15V354000 (air bags). After the repair was completed, the air bag warning light illuminated. The dealer informed the contact to bring the vehicle back because a sensor may have failed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 148,326.

- Grand Ridge, FL, USA

problem #82

Apr 042007

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received several notifications for NHTSA campaign number: 14V770000 (air bags). The parts for the repair would not be available for several months. The contact was unable to determine when the vehicle would be repaired. The VIN was also included in NHTSA campaign numbers: 15V313000 (air bags) and 07V092000 (electrical system). The dealer did not inform the contact of the two recalls. The contact was waiting on instructions from the manufacturer to remedy the three recall repairs. The contact had not experienced a failure. Parts distribution disconnect.

- Indianapolis, IN, USA

problem #81

Jan 172015

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received a notification of NHTSA campaign numbers: 14V770000 (air bags) and 15V313000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Fruithurst, AL, USA

problem #80

May 272015

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Starta, WI, USA

problem #79

Jun 242010

Durango 4WD 8-cyl

  • Automatic transmission
  • 40,000 miles
The contact owned a 2004 Dodge Durango. While driving 12 mph, the air bags inadvertently deployed and the contact crashed into the rear of another vehicle. The contact sustained face, right knee, hand, and internal injuries that required medical attention. A police report was filed. The vehicle was towed from the scene of the crash to an auto body repair center. The vehicle was destroyed. The VIN was included in NHTSA campaign number: 15V313000 (air bags) the manufacturer was not notified of the failure. The failure mileage was 40,000. Updated 05/11/16

- Philadelphia, PA, USA

problem #78

Jan 092015

Durango

  • miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact received notification of NHTSA campaign number: 14V770000 (air bags) and 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Channelview, TX, USA

problem #77

Jun 162015

Durango

  • 121,000 miles
Takata recall. The contact owns a 2004 Dodge Durango. The contact stated that the air bag warning light remained illuminated. The contact received a recall notification for NHTSA campaign number: 15V313000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 121,000. Parts distribution disconnect.

- Chula Vista, CA, USA

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