CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was returning from a luncheon with an estimating fire marshall for West Virginia and a nicholas county deputy sheriff. When driving home to braxton county I suddenly felt a sudden jerk in the steering wheel, and then began to lose control of the vehicle. I struck a guard rail head on, and the air bags failed to deploy. Vehicle then rolled several times, entrapping me inside and upside down. It was noted later that the left front wheel had broken loose. No other vehicles were involved. I was transported to braxton county memorial hospital where I was examined and kept over night for observation. I sustained no broken bones, but suffered several contusions which caused sever pain. Dealer was told the next morning when I was released from the hospital, but was only interested when the insurance adjuster would be here to look at the vehicle. It is a 2004 Dodge. Durange manufactured in November 2003. I am very upset at the dealer and the manufacturer of the vehicle due to the fact that I was in to the garage on December 17th for a recall on the positive batery cable to be fixed due to rubbing on the upper control arm. I responded to the recall notice the very day I received it. I ask the mechanic to put the vehicle on the hoist, and at least look at the front end componets, but was told that it was a 2004 model, and it was not subject to a recall concerning that problem, and that they were very busy. Thank you in advance for you time in this matter, and I hope it will prevent someone else from having the same experience I did, and save them the pain and suffering I am, or the possiblity of being killed. I investigated automobile fatalities often in West Virginia. I don't want myself or anyone else to be a statistic.
Consumer drove the vehicle to dealer for routine maintenance. Also, consumer informed the mechanic that a loud knocking noise was coming from the front while driving. Mechanic determined that the left side and right side upper ball joints needed to be replaced due to corrosion.
- Tallahassee, FL, USA
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- Gassaway, WV, USA