CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
81,600 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2005 Dodge Durango. After the contact closed the vehicle door, the dome light remained illuminated. The vehicle was taken to allen mello Dodge (13 marman dr, nashua, nh) where it was diagnosed that the instrument cluster was faulty and needed to be replaced. The vehicle was not repaired. The contact was informed by the dealer that the part needed to repair the vehicle per NHTSA campaign number: 07V095200 (electrical system) may no longer be available from the manufacturer. The failure mileage was 120,000.
The contact owns a 2005 Dodge Durango. The contact stated that while driving at various speeds, the interior lights remained illuminated and would not shut off. The contact stated that a day later the vehicles instrument panel failed. The contact also mentioned an odor of burning wires was present in the cabin of the vehicle. The vehicle was not diagnosed or repaired. The vehicle was previously serviced under NHTSA campaign number: 07V092000 (electrical system) but the remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The failure mileage was unknown due to the instrument panel failure.
The contact owns a 2005 Dodge Durango. While the vehicle was parked, the interior lights illuminated continuously. The vehicle was serviced under NHTSA campaign number: 07V092000 (electrical system), but the remedy failed to repair the vehicle. The contact mentioned that the lights remained illuminated after the recall repair was performed. The manufacturer was notified of the failure. The approximate failure mileage was 145,000.
The contact owns a 2005 Dodge Durango. While parked the contact noticed the interior lighting on the vehicle would not shut off. The interior lights were illuminated in the vehicle constantly while driving or parked. The contact stated the lights would turn off intermittently on their own after being illuminated for approximately three hours. The interior of the vehicle also had a burning smell. The vehicle was not taken to a dealer for diagnostic testing. The vehicle was not repaired. The approximate failure mileage was 98,000.
Interior lights, won't come on unless your press the individual light power on button, and then they stay on until the individual light switches are cycled again. Interior lights will not come on when doors are opened, or when attempting to power on via dimmer switch. Dodge mechanics can't even figure out this one.
A D V E R T I S E M E N T S
- Dunstable, MA, USA