CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.
From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.
The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have already caught on fire.
10.0
really awful
Crashes / Fires:
15 / 1
Injuries / Deaths:
11 / 1
Average Mileage:
52,678 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The car stalls alot whenever you're at a light or going slow speeds. Will turn off and needs to be turned on. The ignition locks and the key wont turn when trying to turn the car on. The airbag light is constantly blinking when the driver seat belt is not on. When the seatbelt is on, the airbag light is permanently on. This morning the front passenger tire area make a loud clunk when I turned left. Shortly after as I was going about 35 mph it felt as if I had a flat tire so I pulled over. Turns out the entire ball joint had broken and the front passenger tire had fallen to the side.
The contact owned a 2005 Dodge Durango. While driving 60 mph, the vehicle crashed into a tree. The air bags did not deploy. A police report was filed. The vehicle was towed to a junk yard. The contact suffered two fractured bones in the neck and one fractured bone in the back. Medical attention was required. The vehicle was destroyed. The manufacturer was not made aware of the crash. The failure mileage was approximately 160,000.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 16V352000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure.
The contact owns a 2005 Dodge Durango. While driving 50 mph, the vehicle hydroplaned and crashed into a guardrail. The air bags failed to deploy. A police report was filed and there were no injuries. The vehicle was not diagnosed or repaired. The contact later received notification of NHTSA campaign numbers: 15V313000 (air bags) and 16V352000 (air bags). The manufacturer was not notified of the failure. The failure mileage was 110,000.
- Jacksonville, FL, USA
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The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Customer care is unable to have repairs done because there is no dealership on island maui. Said if I pay cost to get car to honolulu then they would be able to open a new file on my car. Having an older recalled vehicle in a humid hot environment makes our situation much more dangerous then most with defected airbags. I would like to have them do a buy back. 3 grandchildren in carseats and a my legally blind husband. A long with my 12 year old son and self only have this vehicle. Airbag light comes on frequently indicating a possible death trap scenario. Dodge does not care by my dismissed claim file. I am on fixed social security income and will never have funds to Transport car inter island or trust in a mechanic whose work on the vehicle will not be guaranteed. Please investigate and see if a buyback or replacement seems necessary to protect our lives.my contact number is [xxx]. I don't think they have a basis to erase my filing until I have financial ability to pay surrounding costs for replacing or repairing this vehicle at their cost. [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2005 Dodge Durango. The contact stated that the recall notice for NHTSA campaign number: 15V313000 (air bags) was received in June of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 05/18/16 the vehicle was fixed. Updated 06/14/16.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2005 Dodge Durango. While driving 60 mph, the contact rear ended another vehicle. The air bags did not deploy. A police report was filed. The contact sustained injuries to the lower back. No medical attention was required. The manufacturer was not notified of the failure. The contact received notification of NHTSA campaign number: 15V313000 (air bags). The failure mileage was approximately 125,000. The vehicle was destroyed and towed.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received a recall notification of NHTSA campaign number: 15V313000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. The VIN was unavailable. VIN tool confirms parts not available.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time to do the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Takata inflators-I have repeatedly contacted the local dealership about the recall & I have been told each time the parts to correct the problem are on backorder & they have no time estimate for the parts to be available. My 1st call to the dealer was 6/22/2015 & I was told it would be 3-4 weeks for the parts to arrive. I called again on 7/24 & was told the parts were still on backorder & there was no time estimate for parts availability. I called again today & still the same message. 6 months seems a bit long to wait for a recall item.
Takata recall. The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2005 Dodge Durango. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Tajata recall. It has been three months since the recall notice has been provided to us, and we are still waiting to use our vehicle until this repair is made.
A D V E R T I S E M E N T S
- Riverdale, GA, USA