On 4/16/18 I brought my vehicle to phillips cjdr to take care of a manufacturer recall. The recall is for the alternator diode thermal fatigue (T36/NHTSA 17V-435.) when I picked up my vehicle I was informed that no safety inspection was performed on my vehicle prior to it being released back to me. I drove the vehicle home and it didn't seem as if it was driving right, but we thought that maybe it just needed to be driven. The next time we drove the vehicle was 4/25/18, I was able to drive it to drop my children off at school which is only 7 miles away from my home. When I went to start my vehicle, it would not start. It appeared to be that the vehicle was getting no power. After 3 attempts to start the vehicle it started we were able to drive the vehicle back home. At this point the vehicle had no electrical functions and would not start. 5/5/18 my mechanic inspected the vehicle and asked what had been going on. I informed him the vehicle was just at the Dodge dealership for an alternator recall. When he saw melted wiring and electrical components he told me to get my vehicle back to Dodge. 5/11/18 I contacted phillips Dodge and made them aware of the problem at hand. The service department manager gary informed me to get the vehicle back there asap. 5/14/2018 I was informed that the issue was the tipm and provided me with a quote to replace the part. I asked him what went wrong with it and he notified me that they could not conclusively determine what would have caused a fire in the tipm. But they could come to the conclusion that it was a repair I was responsible for and not linked to the fact that my vehicle was in their service department for a recall on a part directly related to the same problem I am experiencing.

- Silver Springs, FL, USA

The last recall that was performed was the P54 fuel relay. I believe the problem is somewhere in the entire electrical system. The reason I suspect this is because the vehicle has lots of intermittent problems. For example, the alarm goes off randomly for no reason since I purchased the vehicle, power locks open on their own, vehicle has difficulty starting at times and then starts right up most of the time, and all without a warning or error code on the dashboard. The most recent problem almost killed me and my family this morning as the vehicle turned off while driving and almost caused an accident, again no error codes or warnings. An investigation should be opened because this is extremely dangerous as the vehicle can turn off at any moment and without warning.

- Chula Vista, CA, USA

The contact owns a 2011 Dodge Durango. The contact stated that the headlight connectors burned and were emitting smoke. The contact stated that the failure occurred multiple times. The vehicle was taken to the gwinnett Chrysler Dodge Jeep Ram dealer (5054 us-78, stone mountain, ga 30087) where the vehicle was diagnosed that the headlight connector needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 114, 000. The VIN was not provided.

- Snellville, GA, USA

T36 alternator. I got a recall in the mail for me to take my car to a dealership to diagnose my alternator. The dealership said that my alternator was not listed as affected from my VIN. A while afterwards, I was driving with my friend in the car and my car systems slowly began to shut down and my vehicle began to smoke from under the hood. After having my vehicle towed by triple a to a local mechanic, the mechanic told me that my car's alternator had failed. I paid $638.60 out of pocket for a replacement alternator. My car experienced the exact reasons for the T36 recall. Luckily I was pulling over from a city street as my vehicle lost power and caught on fire. But had I been going 60-70mph on the highway, I could've easily lost control of the failing vehicle and personally died. I have talked with Chrysler about this issue several times and they insist that my VIN does not show a faulty alternator. After having my car dangerously shut down on me and catch fire, Chrysler phone operators don't seemed bothered with my situation because the T36 recall is "VIN specific and doesn't apply to my vehicle." I'm wondering if I need to have a lawyer look into this to save other drivers from dangerous driving situations like the one I was put in.

- New Philadelphia, OH, USA

The contact owns a 2011 Dodge Durango. While driving approximately 10 mph, the vehicle stalled without warning and was unable to restart. The vehicle was towed to the contact's residence and then to meador Dodge Chrysler Jeep Ram (9501 South fwy, fort worth, tx 76140). The contact was unsure of what part needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was towed back to the dealer where it was diagnosed that the totally integrated power module needed to be replaced. The vehicle was not repaired again. The manufacturer was not notified of the failures. The VIN was not included in NHTSA campaign number: 14V530000 (electrical system). The approximate failure mileage was 64,000.

- Fort Worth, TX, USA

While driving after a 30 minute commute and entering stop and go downtown morning commute traffic, (slow, driving on city streets bumper to bumper traffic) my Durango began to smoke from the engine compartment into the cabin. No warning lights came on during the entire experience. All temp gauges showed normal. The car became increasingly hard to drive, feeling transmission slippage. More smoke came from out of all sides of the hood. Upon exiting the vehicle and checking the hood, I could see fluid coming out from under the passenger side front engine compartment - towards the front of the car. When I lifted the hood, the engine was fully involved in flames. I dropped the hood closed and ran to the other side of the street. Withing 15 minutes the entire front end of the car was burned out, hood and various other parts melted. Car had to be totaled by the insurance Agency.

- Mandeville, LA, USA

The contact owns a 2011 Dodge Durango. The contact stated that the manufacturer exceeded a reasonable amount of time for NHTSA campaign numbers: 17V572000 (service brakes, service brakes, hydraulic) and 17V435000 (electrical system). Carbone Dodge Chrysler Jeep Ram (5017 commercial dr, yorkville, NY 13495, (315) 736-3371) confirmed that the remedy was not yet available. The manufacturer was also made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Marcy, NY, USA

I was driving around town about 35 miles per hour and smoke started coming from the drivers side headliner. Had vehicle towed at my expense to dealership. They ended up replacing wiring harness, that was damaged due to sun visor recall. It was in shop for about 8 weeks.

- Fairfield, CA, USA

I was driving home from work at night. My battery light came on. Just got a new battery a few months ago when wiring harness was replaced, because of headliner fire, due to sun visor recall. So, I pull into a parking lot, all kinds of strange lights started flashing car completely lost all power, no lights no emergency lights, nothing! looked under hood and the alternator was smoking. Called corporate said it was a recall but they do not have a fix for it. I have to come out of pocket and pay for repairs and be reimbursed by Dodge. It also ruined my battery. Car is still being serviced so don't know if anything else was damaged as of yet. I will update.

- Fairfield, CA, USA

The contact owns a 2011 Dodge Durango. While driving 50 mph, the engine stalled without warning. The vehicle was pulled over to a shoulder lane and was unable to be restarted. The vehicle was towed to local dealer (lakeland Chrysler Dodge Jeep Ram, 2875 mall hill drive, lakeland, fl, 33810) where it was diagnosed that the alternator, battery, and power control module failed and needed to be replaced. The vehicle was not repaired because the parts were not available. The dealer informed the contact that the vehicle was included in NHTSA campaign number: 17V435000 (electrical system), but the parts were unavailable. The manufacturer was not notified. The VIN was unknown. The failure mileage was approximately 87,000.

- Lakeland, FL, USA

Follow up to previous complaint, running out of characters and files not uploading. The vehicle has slowly but increasingly becoming harder to slow down. Day by by, the vehicle requires more and more brake pressure. Not a single dealership has parts for both outstanding recalls on my vehicle (T59- brake booster water shield and T-36 - alternator at exceptional risk of catching fire.) mopar has no idea when the parts will be available either. According to the NHTSA policy for automobile manufacturers who issue recalls, they must do so in a timely manner. For T59, the water shield affecting braking ability being issues in November of 2017, coming into January of 2018 still with no parts is absurd even more absurd than that is the T36 recall of several different models, stating that the alternator can potentially catch fire which could also lead to a very devastating situation. That recall was issued in June of 2017 and it is January of 2018 and those replacement alternators are still not available. My car has become a ticking time bomb just waiting to go off and I do not feel like Dodge is taking these recalls seriously enough. I do feel like the braking issue recall has contributed to my accident in November, creating a point on my driving record, and now a dmv hearing for driving competency. The safety of my vehicle has been compromised severely, which compromises my safety, my passengers safety, and all of the other drivers on the road as well. Dodge/mopar seems to not care very much about these issues and keep referring me to the dealerships. Ive been trying to get in since November before my accident to have the water shield evaluated and brakes as well for damage. And given the history of recalls for my vehicle alone, the other 2 recalls for vanity mirror wiring potentially catching fire and also fuel pump failure, my Dodge met the criteria for both.

- Fountain Valley, CA, USA

2 separate recalls on my vehicle after my vehicle has already had 2 other recalls repaired. The first one is T59 regarding a brake booster water shield. I received a letter regarding the recall a week or so before thanksgiving and it just stated 'important safety recall'. I start making phone calls to dealers and even schedule an appointment with the provided phone number at huntington beach Dodge to have the vehicle inspected. When I showed up to my appointment, the service advisor was rude and ended up telling me that he just put his last parts on another vehicle. I had an appointment. I showed up for nothing. So I call around since November of 2017 to find a dealer with the parts. Nobody had them and not one dealership seemed to be in a hurry to remedy the recall, telling me 'it's not that big of a deal'. well it is actually, because when I look at the carfax report on this vehicle, the first 7 months since it was brand new it was in Oklahoma used as a rental car for 17,000 miles until it was sold. It was also in Oklahoma during the winter months where it's raining and snowing, falling perfectly in line with the recall. The vehicle to this day has yet to be inspected for numerous reasons including all contacted dealerships missing the parts needed for replacement and lack of availability of local dealerships to service the vehicle. Low and behold, a week after receiving that recall notice, I ended up in a collision with another vehicle because I could not slow down in time and had to take a point on my driving record and potentially have my premiums raised. Not only that, the California dmv has issued me a mandatory hearing in which I have to retest in order to determine my ability to drive. A few days ago, I received a different notice that now reads 'urgent recall' and I'm still having the same issue getting the vehicle in for service, while I drive with adefect * (recall related incident)

- Fountain Valley, CA, USA

The contact owns a 2011 Dodge Durango. The contact stated that the vehicle experienced a complete loss of power. The contact received notification of NHTSA campaign number: 17V435000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the failure and was not able to confirm when the parts were to become available. The manufacturer informed the contact they could perform an interim repair by installing a newer defective alternator. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

- Dracut, MA, USA

While driving my 2011 Dodge Durango to the store the check engine and battery light appeared, I drove the vehicle to O'reilly to have them test it, it showed the alternator was bad, I purchased a new alternator from them and within 1/4 mile of leaving O'reilly my dash lights started flashing windshield wipers started going and the car died in the middle of an intersection. Some passer-by's helped push my car into a parking lot where my husband met me and installed the new alternator, still the car wouldn't do anything. Had it towed back to the house and kept it on a charger (advice from the tow truck driver) and still the next day nothing, meanwhile researching the problem online and saw this was a common issue among Dodge drivers. I called Dodge and they said my particular alternator had not been recalled and there was nothing they could do. The car said key not detected the following morning after being charged all night. I then had it towed to a mechanic, they said the PCM and the battery were fried and had to tow it to Dodge for the new PCM. So a new alternator, new PCM and battery, then finally my car was recalled 8/2017. I was sent a recall notice stating if I had already had it repaired I was eligible for reimbursement and to send in my receipts and I would have payment in 60 days. At day 78 I called the fca assistance center and was told they had everything to call back in a week, I called back in a week they wanted more documents which I had already sent, but uploaded again, I called then every other day following up just to be told yesterday my request is denied. They are saying that there is no proof that the failed alternator caused the PCM and battery to fry, so they are not reimbursing me for anything. I am still waiting for a manager to call me back wishful thinking out $1779 for now

- Phoenix, AZ, USA

My alternator short circuited and smoldered in the middle of a busy street with my 3 yr old in the car. I was able to get my son and I out of the car luckily. After getting it towed to a mechanic it was replaced for over $1100! however, my on-board computer may have potentially fried as well so it is currently at a Chrysler/Dodge dealer. After researching I found the alternator was recalled. I spoke with the dealer's service and they stated that I should receive something in the mail about the recall "any day" since I never did. I was told I would have to pay upfront for the repairs as well and would be reimbursed "in about a month or so." This recall was on 6/9/17. It is December! there is still no remedy for this as stated by my dealer as they said "parts for this recall won't be available until after the 1st of the year." This is neglect and laziness on the part of either the deal or Chrysler as a whole! if my son and I were on the highway we could have been seriously hurt or even worse! how, after 6 months, is there not parts available for this major recall"!?!?!"!

- Evergreen Park, IL, USA

The contact owns a 2011 Dodge Durango. While reversing the vehicle to park in a parking area, an abnormal noise was heard. The vehicle was turned off and, when it was restarted, the abnormal noise continued. Upon inspection under the hood, the contact observed smoke and flames. A fire extinguisher was present to extinguish the flames. The alternator assembly was disconnected, but it had burned along with other nearby parts. The vehicle was towed to the dealer (dwayne lane's Chrysler Jeep Dodge Ram, 10515 evergreen way, everett, wa 98204, (425) 267-9000) and the part was replaced with the same part and the battery. The dealer indicated that the part was unavailable for NHTSA campaign number: 17V435000 (electrical system). The vehicle was included in NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic) the manufacturer was notified of the failure. The failure mileage was not available. VIN tool confirms parts not available. Parts distribution disconnect.

- Stanwood, WA, USA

The contact owns a 2011 Dodge Durango. The contact stated that the battery indicator illuminated. Upon turning the vehicle off and on, the indicator did not illuminate again. The day after the warning indicator flashed, while the contact was reversing the vehicle out of the driveway, the instrument panel warning indicators flashed, the lights flashed, and there was a loss of power. The vehicle was parked near the contact's residence. Upon turning the vehicle off, it failed to restart. The contact was not notified, but the vehicle was included in NHTSA campaign numbers: 17V572000 (service brakes, service brakes, hydraulic) and 17V435000 (electrical system). The dealer (all american Chrysler Jeep Dodge Fiat of san angelo, 4310 sherwood way, san angelo, tx 76901, (325) 284-3032) indicated that they would schedule an appointment on 11/27/17. The dealer stated that they would replace the alternator assembly with the same part, but the part was unavailable. The manufacturer was notified of the failures. The failure mileage was not available. Parts distribution disconnect. VIN tool confirms parts not available.

- San Angelo, TX, USA

The contact owns a 2011 Dodge Durango. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Criswell Chrysler Jeep Dodge Ram Fiat in gaithersburg, Maryland 20878 was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Gaithersburg, MD, USA

Takata recall. The electrical system went out in the truck causing it to come to a complete stop in traffic. We had the car towed to the nearest shop which was Firestone on central in South phoenix. Dodge refuses to pay for the repairs.

- Phoenix, AZ, USA

Received a notice of recall that the alternator may catch fire. After 5 months, parts are still not available. I am afraid to drive the car on a long trip.

- Buck Hill Falls, PA, USA