CarComplaints.com Notes: When the 3rd-generation Durango was introduced in 2011 owners almost immediately started having a wide range of issues -- from water pump failure to stalling engines. Turns out the TIPM is to blame and those problems carried into the 2012 model year.
TIPM (Totally Integrated Power Modules) is responsible for controlling and distributing power to all the vehicle’s electrical functions. So when the TIPM starts acting up, so do all sorts of problems in the vehicle.
The problems have been so bad -- and replacement parts became so hard to find -- that a class-action lawsuit was filed against Chrysler focusing on the 2011-2012 Durango. The lawsuit accuses the automaker of ignorning the problem until it spiraled out of control.
10.0
really awful
Crashes / Fires:
3 / 26
Injuries / Deaths:
4 / 0
Average Mileage:
58,805 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Dodge Durango. While driving 20 mph, the contact detected a burning odor inside the vehicle. In addition, the battery warning indicator illuminated and the vehicle stalled. The contact's husband exited the vehicle, opened the hood, and noticed a small fire by the alternator. The fire department was not notified as the husband was able to extinguish the fire. The vehicle was towed to the contact's residence. The vehicle was not towed to a dealer for diagnostic testing or repairs. The manufacturer was not notified of the failure. The contact referenced NHTSA campaign number: 17V435000 (electrical system) as a possible cause of the failure. The failure mileage was 115,000.
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 17V435000 (electrical system) and waited months to schedule a recall repair. The dealer (dave dennis Chrysler Jeep Dodge Ram, 4232 colonel glenn hwy, dayton, oh 45431, (937) 429-5566) was contacted and stated that parts were unavailable. The dealer was unable to determine when the part would be supplied from the manufacturer. The contact was uncertain as to when the vehicle would be repaired. The contact was also concerned that he was experiencing a failure due to the recall because the cd player was warm when ejecting a cd. The manufacturer was notified of the failure. The contact was waiting to determine a response from the manufacturer concerning part availability. The failure mileage was not available. Parts distribution disconnect.
The check engine bulb is functional (lights up initially when turning on the vehicle), but does not illuminate when there is an engine code reported. I've encountered 2 different problems where the check engine light didn't illuminate. The electronic throttle control was malfunctioning, and the car occasionally went into limp mode, usually on highways while driving straight, sometimes at high speeds, risking a rear end collision. Fortunately the throttle control light illuminated, but there was no check engine light. The cruise control is malfunctioning, disengaging at random times at high speeds on a highway, again risking a rear end collision. No indicator lights illuminate, and there is no check engine light. An engine code read reports error P0572, which indicates a problem with the cruise control, but there is still no check engine light illuminated.
The contact owns a 2012 Dodge Durango. While driving approximately 35 mph, the vehicle accelerated independently and all the warning indicators illuminated on the instrument panel. The vehicle decelerated and then stalled. The contact was able to coast the vehicle to the side of the road. The contact attempted to restart the vehicle, but was unsuccessful. The vehicle was towed to an independent mechanic where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was not repaired. The contact called South county Dodge Chrysler Jeep Ram at (314) 487-1010 (7127 S lindbergh blvd, St. Louis, mo 63125) and was informed that they were not accepting recalls. The VIN was included in NHTSA campaign number: 17V435000 (electrical system). The manufacturer was not contacted. The approximate failure mileage was 109,850.
- San Luis, MO, USA
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The contact owned a 2012 Dodge Durango. While driving approximately 30 mph during inclement weather, the vehicle slid on ice, into an embankment, went airborne, and crashed into a tree. The brakes were applied with force, but failed to stop the vehicle. None of the air bags deployed. The driver sustained a fractured back in two places and a ruptured left breast implant, which required medical treatment. A police report was filed. The vehicle was towed by the insurance company to a facility and a yard, but was not investigated by the insurance company or a dealer. The vehicle was included in NHTSA campaign numbers: 15V115000 (electrical system), 17V435000 (electrical system), and 17V572000 (service brakes, service brakes, hydraulic). The repairs had not been completed. The manufacturer was contacted after the crash to inquire about the air bags not deploying. The vehicle was destroyed. The manufacturer had not yet issued any tsbs or recalls for the air bags. The approximate failure mileage was 186,000.
After pressing the vehicle ignition button to turn off, if you press the button to turn it back on, it constantly tries to turn over. This happens also when you press the ignition button and it doesn't turn over. If you press the ignition button, it doesn't start, press the button again, it constantly turns over. The only way to successfully start it after that is to get out of vehicle, close the door, and get back in. This has happened a numerous amount of times.
The contact owns a 2012 Dodge Durango. While driving 25 mph exiting the freeway, the vehicle started to accelerate and the engine warning indicator illuminated. The contact continued driving and did not coast over to the side of the road. The contact stated that the vehicle shook violently while driving. There were no warning indicators illuminated. The vehicle was taken to turlock Chrysler Dodge Jeep Ram (1600 auto mall dr, turlock, ca 95380) where it was diagnosed that the software needed to be upgraded. The vehicle was repaired, but the failure recurred. While at a stop sign, the steering wheel seized without warning. The contact coasted the vehicle to the side of the road, restarted the engine, and was able to resume driving. The vehicle was taken back to the dealer where it was diagnosed, but the cause of the failure could not be determined. A twenty seven point inspection was performed. The contact was informed to drive the vehicle until the engine warning indicator illuminated. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 70,599.
The contact owns a 2012 Dodge Durango. The contact occasionally heard an abnormal noise coming from the engine when the vehicle was started. In addition, while driving various speeds, the vehicle stalled without warning. The contact coasted the vehicle to the side of the road, waited a few minutes, and was able to restart the vehicle. The contact resumed driving. The vehicle was taken to tuttle-click Chrysler Dodge (40 auto center dr, irvine, ca 92618) and was informed that the recall repair was completed and the failure could not be duplicated. The vehicle was not repaired. The manufacturer stated that a second recall was opened; however, the VIN was not included in NHTSA campaign number: 15V115000 (electrical system). The approximate failure mileage was 133,000.
Computer failure: Bad alternator (for which there is a recall) malfunctioned, while the vehicle was in motion, and at the same time, damaged the computer, causing the engine to shut down. While driving, multiple warning lights (seat belt, oil, alternator, etc.) would flash on and off. I was turned into a parking lot and turned into a space, but the engine died and I coasted to a stop. Car would not start after that.
The failed tipm is dangerous and could leave you stranded from astalled engine. The failed alternator may have been a by product of the faulty tipm. This part should be part of a recall.
T38 recall: I've taken my vehicle into prestige Chrysler Dodge, las vegas on three separate occasions concerned about loss of power and stalling while turning and have been informed that no parts are available to fix the problem for the T38 recall. Yesterday I was almost rear-ended because my vehicle lost power during a turn off the interstate. They have however, charged me for other issues like an oil pressure sensor (see attached) that has not fixed my loss of power. I called fca recall and they have sent me to an alternative dealership for a replacement alternator. Prestige Chrysler Dodge of las vegas is refusing to fix known safety issues and advised me that they had tested my alternator and knew it was faulty, yet could not repair it without the recall parts. Their dealership is placing people's lives at risk because they do not want to do the temporary fix and then have to complete the recall again when the replacement alternators are issued. This is unethical, irresponsible, and negligent. The recall was issued in July--they have had my Durango 3 times, known about the stall and refused to assist me. I also have an extended warranty and asked to have the alternator replaced with that--they refused again saying the warranty wouldn't touch a known defect. Please take action before this dealership places another family in danger for refusing to comply with NHTSA safety regulations.
The contact owns a 2012 Dodge Durango. On several occasions, while driving, the vehicle stalled without warning. The vehicle was taken to oey accardi Chrysler, Dodge, Jeep, Ram at (909 S federal hwy, pompano beach, fl 33062, (954) 943-6700) where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired, but the failure recurred. The contact referenced NHTSA campaign number: 17V435000 (electrical system). The manufacturer was notified of the failure and advised the contact to take the vehicle to be diagnosed. The contact was covered for a rental vehicle. The approximate failure mileage was 76,000.
Recall has been issued but no parts are available - this has been in limbo for some time now. The vehicle has been having a lot of trouble the past two months - stalling, jumping, trouble shifting gears on its own, shutting off at stops, hard to make a smooth transition into different speed limits. I am concerned for my safety and have not heard of when the parts will be available.
The contact owns a 2012 Dodge Durango. After the contact opened the front driver's door, she noticed that the front passenger side was on fire. The fire department extinguished the fire and informed the contact that the electrical wiring from the mirror caused the fire. The vehicle was towed to orange park Dodge (7233 blanding blvd, jacksonville, fl 32244). The vehicle was not repaired. The manufacturer was not notified of the failure. The vehicle was repaired per NHTSA campaign number: 15V879000 (electrical system, interior lighting) days before the failure. The approximate failure mileage was 74,000.
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While driving approximately 10 mph, the alternator warning indicator illuminated. Some pedestrians noticed small flames under the hood of the vehicle. The contact turned off the vehicle and the pedestrians extinguished the flames with water. The contact obtained assistance to have the vehicle pushed to her home. The vehicle was later towed to the northtown Chrysler Jeep Dodge Ram dealer (2020 niagara falls blvd, tonawanda, NY 14150; 716-692-7000) where it was diagnosed that the starter failed and needed to be replaced. The vehicle was repaired. The vehicle then showed a code indicating "misfire cylinder 4" while at the dealer. The contact received a call from the dealer stating that the failure (including the flames underneath the hood) recurred. The dealer extinguished the flames and diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer also informed the contact that the parts for the recall repair were unavailable. The manufacturer was made aware of the failures and opened case number: 32565723; however, the matter had not been resolved or repaired. The approximate failure mileage was 52,188. VIN tool confirms parts not available.
The contact owns a 2012 Dodge Durango. While driving 20 mph, an abnormal odor was present in the vehicle and the engine stalled without warning. The vehicle was towed to riverdale Chrysler Jeep Dodge Ram (5869 broadway, bronx, NY 10463) where it was diagnosed that the alternator failed and needed to be replaced. The vehicle was repaired per NHTSA campaign number: 17V435000 (electrical system), but the vehicle failed to operate properly. The contact stated that the electrical system began to seize. The vehicle was not repaired. The manufacturer was notified of the failure and the contact filed a complaint. The failure mileage was approximately 70,000. The VIN was not available.
I was driving my Durango in the city going 30 miles per hour on 10/05/17 and my battery light came on, I pulled over to check the battery and the alternator was smoking. I thankfully pulled over at a auto parts store and they were able to help me get my battery disconnected so that they fire in the alternator would stop. I contacted Dodge and they originally told me that my alternator was not recalled. I found this website and entered my VIN number and it came up with the T36 recall which is the alternator. I contacted Dodge and they are refusing to communicate with me. I filed a complaint on 10/6/17 with Dodge and no one has called me. I have called numerous times and no one will communicate with me on how they are going to fix my car or let me know what is going on. I have been with out my vehicle for a week now and Dodge doesn't seem to care and they told me that the age of the vehicle it is typical to have car problems. I understand car problems, but just to drive down the road and have the alternator catch fire it not typical car problems.
A D V E R T I S E M E N T S
- Port St. Lucie, FL, USA