This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Dodge Grand Caravan. The contact stated that the power window master switch did not function. The contact also noticed an abnormal burning odor coming from the master switch. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V234000 (electrical system), but the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 100,000.
I was pulling up to an intersection, about to make a left turn when the vehicle shut off and I wasn't able to steer the vehicle. I put it in park, turned the vehicle off and then restarted it and it was fine. It never did that again, then a little over a month later while I was driving it out of state all the warning lights kept coming on and off. When I took it to the dealership they replaced the ignitions switch which was a recalled part that we were waiting to come in. They said they didn't see any of the issues I was experiencing when they test drove the van. As I was leaving the dealership all the warning lights started flashing and the windshield wipers wouldn't work. I returned the van to the dealership and now they stated the problem is the tipm.
When this incident occurred, I was driving 20 mph in a school zone and my daughter was in the van with me. All the electrical instrumentation suddenly turned off. The van continued to move forward, but the turn signals, dash instrument panel, windows, locks, etc. All failed to work. I thought a fuse had blown or something. I pulled off the road and parked, but the van would only turn part way off. The motor stopped running, but the key indicated that the motor was still on. The key would not turn counter clockwise, or "off" past the "on" designation marked on the ignition. The key would not release/come out of the ignition. Since I could not get the key out of the ignition, I tried to start the van. It would not start. My husband came out and tried to jump start it, thinking it might be a problem with the battery. This was unsuccessful. I had called a local mechanic from the car, and with his help my husband was able to get the van started. He drove it to the mechanic's shop. The mechanic looked at the "codes" and said it looked like it was under recall. He was able to get the key to release and my husband drove the van to the local Dodge dealership. The dealership told him that our van was part of an ignition recall and that Dodge would have the parts replaced. We have been waiting more than two weeks now, and still the dealer says the parts are not available. I am afraid to drive the van. I Transport my children and children in a carpool. I cannot risk their safety, and I have no car to drive to work. The first week without the van, I borrowed a car. I was on vacation for the next week. I believed Dodge would have the parts to fix my van in those two weeks. Dodge has still not fixed my van. If these problems cause a wreck, will the airbags even deploy? it is appalling that Dodge expects me to drive my family around in an unsafe vehicle.
The contact owns a 2010 Dodge Grand Caravan. The contact stated that the turn signals and windshield wipers would suddenly fail. The vehicle was taken to the dealer, who was unable to diagnose the defect. The manufacturer was not notified of the failure. The failure mileage was 42,000.
A D V E R T I S E M E N T S
- Revere, MA, USA