This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Chrysler Van first started to experience strange electrical issues. Key FOB would not open doors, driver seat could not be adjusted without blowing a fuse, and finally it started to get almost impossible to start when the engine was cold in the morning. I took it to my trusted mechanic, and after running a diagnostic, he said they got over 300 message errors. However, since they were not a dealership, they were unable to repair my van. They said they had seen this issue before, and I needed to take it to a Chrysler dealership for repair. I took it to Chrysler, with the note from my mechanic about the 300 errors, and they said this was a WELL KNOW issue. They commented that I was lucky to be able to drive the van to their dealership, because most vans with this problem had to be towed in. They said my entire fuse box needed to be replaced, and the cost of the job would be over $1,100 dollars, BUT THE REAL ISSUE WOULD BE GETTING THE BOX IN THE FIRST PLACE! The service department mgr. said it took 1 customer over 9 months to have his van repaired because the part was unavailable. I placed my order on 3/28/23. As of today June 5, the part is not scheduled until June 23. In the meantime, along with the $1,100 repair, I am paying $160/month to rent a vehicle from my brother. Since this is a known issue, I believe Chrysler should have to pay: 1) $791.06 for the fuse box. 2) Half the labor costs for installation and programming - About $150. 3) Reimburse me for at least 3/4 of the cost of renting my brothers car. Having to wait MONTHS for a part that has been a problem for years is unacceptable for a major car manufacturer.
Driving home from work and my 2011 Dodge Grand Caravan just turned off on me while I was at a red light. It took sometime for my vehicle to turn back on. Since then I-€™ve had this problem now for 3 days. I-€™ve taken it in to my local machine and was told I only needed a new gas cap. Well that didn-€™t work and I found myself again stuck at a red light. After doing some investigation on Dodge Grand Caravans I saw other people had issues with a ignition switch. Different years same brand and if this is a cause dodge needs to look into this. I-€™ll be going to a actual dealership to see if they can diagnose the problem. Only scared I-€™ll be stuck on the highway.
Tipm - total integrated power module failure. Car intermittently won't start, keeps the fuel pump on draining the battery, radio won't work, air conditioning. I replaced the battery the first time it drained it thinking the battery went bad. Cost me 3 times in towing charges. Felt like it was stalling while driving a few times. Can only be repaired at the dealer's and they say it is over $1,500 to repair.
Driving van in town 35 mph wipers came on by themselves and stayed on switch in the off position information panel goes out along with speedometer, tach, and gages van runs like normal. Changed tipm no correction failure happened at 156000 thousand miles
Sliding passenger doors on both sides of van refuse to open or unlock. Doors cannot be opened manually, with key fob or with the button on the interior of the car. This prevents passengers in rear (usually children) from being able to exit the vehicle, which could be particularly dangerous in the event of a crash.
- Grimes, IA, USA
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Intermittent no start issue. Only happens when the vehicle is warm, I stop for a quick stop, and attempt to restart vehicle; no start - no crank, no click, no hum, no hiss, nothing. After 30 minutes to an hour the vehicle will start with no issues. Have had vehicle to dealership two different occasions yet unable to recreate the no start issue. Starter is good, alternator is good. Has happened in warm weather and in cold weather and has happened a dozen times or more since December 16, 2019.
While I was slightly accelerating from a stop light and turning around a corner going 5-10 mph my drivers side quarter window exploded and the drivers side near passenger window shattered. I waited for law enforcement to access the scene to see if something hit my car and they concluded that nothing entered or exited my vehicle. They advised me to contact Dodge about defective windows because there was nothing else that caused this and no damage to the van other than the windows. Dodge is not assuming any responsibility and is denying reimbursement. This should not be able to happen. Upon researching if this has happened to anyone else it appeared to happened to several other people. This is a huge safety concern. My children were in the back seat. My daughter had shattered glass all over her with glass down her shirt and she was screaming. My vehicle is older but clearly if this is a 'normal' thing to happen for a vehicle this age then all Dodge vehicles should be taken off the road at a certain age/mileage. I was more than willing to do anything necessary for Dodge to inspect the vehicle but kept getting told that they were processing the claim and that there was nothing more they needed from me. When they called to tell me they denied my claim they acted like they did not have enough evidence to show that they were at fault because an inspection was not done.
Having problems starting my Grand Caravan. It is an intermittent problem that has been getting worse. The starter just cranks but the van does not turn over. Then out of nowhere it fires up. I took it to the mechanic and they couldn't duplicate the problem. Then when I got it back it started happening again. Reviewing online queries it seems can be a faulty tipm module, something with the fuel system relay. I've seen many posts with this issue yet there seems no recall for the part, thus this complaint. Thank you
Both rear auto doors automatically shut as soon as they open. They do not stay open long enough to safely remove my disabled child from the rear seating. It has become a safety hazard. If I turn automatic feature off, it does the same thing still. As soon as the door opens all the way, it automatic shuts itself. This has been an issue for a few weeks now.
Van was in motion on city street (taking daughter to school) when it started shaking and then there was a burning smell. Auto shop said it's electrical but has referred us to dealership for further auto service because whatever caused burning smell "shorted out the radio / information control unit" the van is not safe to drive with this issue or it could catch fire.
Would not start. Dealer said was tipm. Other people with vehicle like mine said theirs did same thing then stalled on road and got rear ended thank god that part didn't happen to me but it could have. Safety issue "??" I had trouble getting it to start then I could here something running in the back by gas cap didn't know what it was. The next morning I went out to try to start it and the battery was dead. The pump in the gas tank was what was running and drained the battery. Got a jump from repair place in town. Drove it when I got home and then have to leave in morning it would not start like it wasn't getting any gas. Turned over just would not fire. Had to have it towed to dealer. Only had 86000 miles on it.
Our family purchased a Dodge Grand Caravan 2011 in October of 2018. Within two weeks of purchasing the vehicle, it broke down on the freeway. It acted a S if it had run out of gas. It lost all power and the power steering went out. Once I got over to the shoulder, I tried restarting it. It would make noise like it was going to start, but would not fire all the way back up. After about 10-20 minutes, I tried again and it started back up. We went to take it back to the dealership, because we need a safe, reliable vehicle for our family, but the dealership had gone out of business. The exact issue has repeated 8 times, since the first time in October. There is never any warning and you have very little time to try and coast somewhere once the vehicle stops working. As you can imagine, it is very stressful with little kids. Also, we live in Utah, where there is mountains and canyons and snow and switchbacks, making it even more perilous. After researching the problem, we see that there are many Dodge vehicles having the same issue, yet no recall has been done to make this right. Please fix this! we don't want to die!
The tipm module completely failed causing damage to the fuel pump. From preliminary research this is a known issue that Dodge has failed to address with this model. Vehicle will not start. Have had intermittent propulsion issue which causes the vehicle to be sluggish thus causing a danger to driver and occupants in traffic situations
Just found out that the rear evaporator core of our ac unit is bad and will need to be replaced at a cost of approximately $750. Apparently, this is a known and wide-spread issue on this particular model of vehicle, dating back as far as 2005.
My van has had electrical type issues since we purchased it, but in the last couple years they have imagnified. Every issue starts with the car smoking and some sort of light coming on (engine, battery etc..) many times I take it in and the dash light is no longer illuminated or they can not find anything wrong with it and reset the electrical panel. I have replaced the battery numerous times, alternator three times (last time it was completely burnt out and the time before it was completely melted). Transmission lines and coolant lines. The last time my headlights were replaced the wires were charred and frayed. Last night my son was pulled over by the police because the officer noticed the car was smoking. He popped the hood to let the smoke clear (my son said the smoke had a copery taste). After it cleared the van started and drove fine. This is after having the alternator replaced (for the third time) just last week. The technicians at the shop have never seen these kinds of problems before and the guy at interstate battery said he has never seen a car deplete a battery like mine does. With all these issue being associated with the words melting, charring, smoking, it really concerns me that one day my van is going to catch on fire or blow up and this is not normal for any vehicle, but especially one that has been taken care of and maintained. I have friends with the same van and similar mileage (155,000) and they have not had any of these issues. I contacted Dodge who referred me to the NHTSA and the local dealership. Please help!!!
Passenger side blows always blow hot air even when the setting is on cold air. Driver side works ok but the same time passenger side having problem. It blows hot air irespective of the setting.
Tipm failing. We began having issues with what was thought to be fuel pump and have had the car in the shop to replace the fuel pump without resolution. I was recently driving and had the car shut off on a 55mph zone of a highway with 3 kids plus myself and husband in the car for 45 minutes blocking a lane of traffic while waiting to be towed. We have had the car strand us in various locations 5 times since we bought the car 08/17. We have been researching that it looks to be the tipm that is malfunctioning and causing the fuel pump to run randomly, sometimes continuously for hours draining the battery, or stop running causing the car to die due to lack of fuel while having all headlights, wipes and interior lights functioning. The tipm has caused me to block lanes of traffic on highways, business driveways and be stuck in parking lots 60+ miles from my home due to the fuel pump not shutting off when the car is turned off.
Van on several occasions does not want to start. Put key in ignition, turn it, no noise, no sound of trying to turn over, just nothing. September of 2017 had to have van towed as it did this. Mechanic said needed a fuel pump. Fixed that but problem continued. March 1, 2018 take it back and it is now a starter, key fob thing that is hit and miss and that is why it was hard to find. Now that's another $1100 to try to fix problem. Have no choice as you have to have a reliable vehicle with children.
Tipm is bad. Confirmed with Dodge dealership service center. Problem cranking in the morning and especially in cold temperatures. Brake light comes on and off while driving among other sensors. Very dangerous and must be recalled.
A D V E R T I S E M E N T S
- South Bend, IN, USA