CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.
10.0
really awful
Crashes / Fires:
11 / 14
Injuries / Deaths:
11 / 1
Average Mileage:
47,313 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the parts were unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 09/01/2015 updated 10/14/2015
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I own the vehicle in question and have on several ocasions contacted the dealership neilson Dodge in East hanover, NJ where I purchased the vehicle from to fix the systems involvled in this recall, but to no avail. They have told me they do not have the parts to complete the repairs. My car has failed to start several different times and has shut off while I was driving once. There have also been a few times when the vehicle has started, but no electrical systems have worked execpt for the engine. I drive 60 miles to work per day on roads with speeds of 45-50 mph which creates a dangerous situation if the electrical system were to shut down. I am at a loss as to how to proceed and how that NHTSA can be of assistance to me.
The contact owns a 2009 Dodge Journey. The contact stated that while driving various speeds, the engine stalled without warning, however, would restart independently. On another occasion, the vehicle would not start and the anti-lock warning light illuminated. The vehicle was taken to the dealer where the vehicle was repaired under NHTSA campaign number: 14V373000(air bags, electrical system),however, the failures persisted. The vehicle was taken back to the dealer; however, the failure was unable to be determined. The manufacturer was notified of the failure. The approximate failure mileage was 41,740.
- Waterberry , CT, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2009 Dodge Journey. The contact stated that while parked, several attempts had to be made in order to start up the vehicle. The vehicle was serviced under NHTSA campaign number: 14V373000 (air bags, electrical system); however, the remedy failed to repair the vehicle. The contact stated that the failure recurred intermittently after the recall repair. The manufacturer was made aware of the failure. The failure mileage was 95,000.
The contact owns a 2009 Dodge Journey. The contact received a notification for NHTSA campaign number: 14V373000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received a notification of NHTSA campaign number: 14V373000(air bags, electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start. The vehicle was able to start on numerous attempts. The contact received notification of NHTSA campaign number: 14V373000 (electrical system)however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 125,000.
The contact owns a 2009 Dodge Journey. The contact stated that the key was difficult to turn over in order to start the vehicle. The contact mentioned that the key fobik was replaced twice. The contact received notification of NHTSA campaign id number: 14V373000 (electrical system) and stated that the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The failure mileage was not available.
The contact owns a 2009 Dodge Journey. The contact received a notification for NHTSA campaign number: 14V373000 (electrical system) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system); however, the part needed was not available within a reasonable timeframe to schedule the recall repair. The dealer was unable to provide a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. In addition, the vehicle failed to start after the key was turned in the ignition switch. The approximate failure mileage was 74,000. Updated 09/18/15
The contact owns a 2009 Dodge Journey. The contact stated that the key failed to turn in order to start the vehicle. The contact had to make several attempts to get the vehicle to start. The contact waited for nine months for the part for NHTSA campaign number: 14V373000 (electrical system) to become available. The dealer was not able to determine when the part would become available. The vehicle was taken to an independent mechanic who replaced the battery and the starter but the failure persisted. The contact disconnected the automatic start feature as a precaution due to the failure progressing. The manufacturer was notified of the failure. The approximate failure mileage was 50,000.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. When the key was turned to the on position, the engine failed to start. The contact was able to start the engine after multiple attempts. The vehicle was serviced under NHTSA campaign number: 14V373000 (air bags, electrical system); however, the failure persisted. The vehicle was taken to the dealer, but could not be diagnosed. The manufacturer was made aware of the issue. The approximate failure mileage was 10,000.
The contact owns a 2009 Dodge Journey. While driving at approximately 35 mph over a bump in the road, the vehicle stalled. The vehicle was able to restart when shifted into neutral. The failure recurred multiple times. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 85,000. MA 09/03/15 the consumer stated the vehicle shut down 3 times while driving due to the recalled condition. Updated 12/10/15
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system); however, the part was not available to perform the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact stated that the engine failed to start. The contact was able to start the vehicle after multiple attempts. The vehicle was taken to an independent mechanic. The transmission was repaired and the key fobs were replaced, but the failure persisted. In addition, the contact stated that while driving 20 mph, another vehicle crashed into the front driver side of the contact's vehicle and the air bags failed to deploy. A police report was filed. The contact sustained knee and lower back injuries that did not require medical attention. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system). The contact mentioned that the manufacturer exceeded a reasonable amount of time for recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 52,000.
A D V E R T I S E M E N T S
- Reading, PA, USA