CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.
10.0
really awful
Crashes / Fires:
11 / 14
Injuries / Deaths:
11 / 1
Average Mileage:
47,313 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When the car was started the windshield wipers came on and cannot be shut off or the speed changed. The headlights cannot be dimmed. The direction signals do not work. The fog lamps do not work. Sitting in the garage unattended the car locked itself. Without the key in the ignition 2 red lights on the dash are now blinking. I purchased the car from al West Chrysler in rolla, mo on 2/11/2015 but was not able to pick the car up until the next day due to an undisclosed electrical problem. I asked [xxx] in the al West service department to report the issue to Chrysler Corp. But he said it would do no good that I would have to report it myself and gave me an incorrect phone number to call. I am currently looking for a correct number for the Chrysler safety dept. I feel this is a safety issue that ought to be corrected at Chrysler's expense.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact stated that while driving at approximately 65 mph, the vehicle stalled without warning. The vehicle was taken to the dealer. The technician stated that the vehicle was operating as designed. The contact received notification of NHTSA campaign number: 11V139000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 64,000.
The contact owns a 2009 Dodge Journey. The contact stated that when attempting to turn off the vehicle, the key became stuck in the ignition. The vehicle was not diagnosed or repaired. The contact received NHTSA campaign number: 14V373000 (air bags, electrical system). The manufacturer was not made aware of the failure. The failure mileage was 80,000.
- Dorchester, MA, USA
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The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. After the vehicle was repaired according to an unknown manufacturer recall related to the wireless ignition ring, the ABS light and traction control light illuminated on the instrument panel. The contact stated that the vehicle would not start unless it was in the neutral position. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 65,000.
The contact owns a 2009 Dodge Journey. The contact stated that while driving approximately 45 mph, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 160,000.
I was driving down the road, (the road has a slope) my car hit a bump in the road and shut completely off. I kept pressing the brake but it didn't stop the car from rolling down hill because there was no power to the car. My car rolled into the back of another car. This vehicle is part of a recall and I have made several trips to a dealer to get it repaired but I am told each time that the part is not available. I am afraid to drive this car. This time it was an accident the next time it shuts off it may be a fatality.
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle stalled. The failure occurred on three occasions. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The VIN was not available. The failure mileage was unknown.
The contact owns a 2009 Dodge Journey. While driving at approximately 35 mph, the vehicle stalled without warning. The contact restarted the vehicle. The contact received a notification of NHTSA campaign number: 11V139000 (electrical system); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 94,893.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 11V139000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. While driving 35 mph, the vehicle stalled. The contact was able to restart the vehicle. The contact also stated that "bad key" displayed on the message board. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. The VIN was unavailable.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact was concerned for their safety. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system); however, the parts were unavailable to perform the repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The contact stated that the vehicle failed to start and the failure recurred on multiple occasions. The contact stated that the vehicle was towed to an independent mechanic. The technician diagnosed that the ignition switch failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 53,000.
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle failed to start at times. In order to get the vehicle to start, the steering wheel had to be shaken from side to side. The contact received notification of NHTSA campaign number: 11V139000 (electrical system); however, the parts needed were not available. The manufacturer was contacted and made the contact aware that even though they received a recall notice, the vehicle was two months past the date to be included in the recall. In addition, the contact stated that the driver side master power switch stopped working and failed to control all the windows. The failure mileage was 176,000.
The contact owns a 2009 Dodge Journey. While driving approximately 15 mph, the air bag warning indicator illuminated. The failure recurred on multiple occasions. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to do the repair was unavailable. The approximate failure mileage was 50,000.
My 2009 Dodge Journey has been to rick hendricks Jeep Chrysler Dodge Ram at least 3 times to repair the recalled ignition part. I believe the first time it was taken in was November 22 and they stated the parts were not released yet for the repair. They than called me back two more times stating the parts were in but they weren't. my last visit was on December 20 and after 5 hours of waiting I was told the parts were still not in. I have wasted 15 hours in waiting and gas for two cars. They told me they would call me when the part comes in but no phone call yet.
The contact owns a 2009 Dodge Journey. The contact stated that the key was difficult to turn in order to start the vehicle. The contact received notification of NHTSA campaign id number: 11V139000 (electrical system) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was notified of the failure. The failure mileage was not available.
A D V E R T I S E M E N T S
- Rolla, MO, USA