CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.
10.0
really awful
Crashes / Fires:
11 / 14
Injuries / Deaths:
11 / 1
Average Mileage:
47,313 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Dodge Journey. The contact stated that the key was difficult to be removed from the ignition. In addition, the engine stalled. The failure occurred on several occasions. The vehicle was towed to a private mechanic, who replaced the battery and the main key but the failure recurred. The vehicle was included in NHTSA campaign number: 11V139000 (electrical system) but the part was not available for several months to repair the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 97,000.
The contact owns a 2009 Dodge Journey. The contact stated that while driving at 55 mph, the vehicle stalled and the key warning light illuminated. The contact was unable to restart the vehicle. The vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The VIN was included in NHTSA campaign number: 11V139000 (electrical system). The approximate failure mileage was 103,000.
The contact owns a 2009 Dodge Journey. The contact stated that the vehicle was able to start after numerous attempts. The failure occurred on several occasions. The contact received notification of NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
I'm writing to complain that my 2009 Dodge Journey has been issued a recall for the ignition switch.the vehicle will shut down completely. Despite the fact this represents a significant safety hazard and this recall was initiated almost 7 months ago, Chrysler still does not have the necessary parts to make the repair. I have contacted them on a number of occasions and they have no solution or can offer an alternative to driving this dangerous vehicle. We don't have the option to stop using the Journey. What responsibility does Chrysler have to make these ignition parts available in expeditious manner? I would assume there must be a time limit to make these recall repairs. Every day I drive the Journey is like driving a bomb-you never know when it will go off.
The contact owns a 2009 Dodge Journey. The contact received a notification of NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The consumer stated that on multiple occasions the ignition switch turns off. This failure occurs while driving. The consumer would pull to restart the vehicle. Updated 10/8/2015
- Lake City , MI, USA
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The contact owns a 2009 Dodge Journey. The contact received a notification for NHTSA campaign number: 14V373000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Updated 02/09/15 updated 06/9/2015
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 11V139000 (electrical system) and stated that the parts needed were not available for several months. The dealer was unable to provide a specific date for when the parts would become available and the contact was unable to be added to a waiting list. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure. Updated 2/24/15 updated 03/03/15
In regard to the frequency operated button ignition key (fobik), I have not received a second notice by the Chrysler dealership about repairing my vehicle. I called and was told that the parts are not available. I received that information 2 months ago. I request your immediate attention. I am not comfortable driving the car in this condition.
While in the drive through car turned off and I couldn't stop and scraped the driverside fender on a yellow barrier pole. I thought it was a fluke (a wtf moment) so I never worried about it again. It still cuts off every now and again but I am usually parked or moving slowly. I did get pulled over one time when the car cut off and to stop I had to put it in park so I wouldn't run a stopsighn onto hwy 99. (he let me go) went for the recall on the ignition sat for over an hour only to be told they dont have the replacement part or know when they will have it. On many occasions I am unable to get the car to start. When this happens I have to place the car in neutral and try again. The car will start once placed in neutral. Whenever there is a thunderstorm the driverside rear door will fill up with water from the outside. If I slam the door hard the water will flow out of the bottom. Front brakes grind and squeek no matter if the pads are new or have been on for a while. (I tried new rotors to) wiring recall was fixed only to do the samething as before months later.
In 10/14 I received recall #L25/NHTSA 14V-373. On 11/5/14 I called my dealer and was told "no parts available". "no schedule". the same day I called Chrysler recall assist. Center 1-800-853 and was told. "no parts available or schedule available. On 12/4/14 called antioch Chrysler/Dodge. "bring the car in for diagnosis. I wasted 1 hr! "no parts avail. Or scheduled! when you receive notice from Chrysler that parts are available, call dealer for appointment." According to the recall, there is danger in driving this vehicle. "engine shut off and passive restraint systems would also shut off. How can Chrysler not have a schedule for parts availability. Do I assume that they haven't been ordered, or if so, were ordered from an incompetent manufacturer" why recall at all"
The contact owns a 2009 Dodge Journey. The contact received a notification for NHTSA campaign id number: 14V737000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
The part that is defected is tipm(total integrated power module) which I guess you can say the brain. I was driving on my way to work and all of a sudden my whole dash board goes dark and then that's when things went crazy. The wipers starting going and would not stop, this was a dry day can you imagine. The gauges went haywire such as my thermostat went to zero, signal lights would not work, radio died, gas light came on and no speed odometer. All this to say that I travel about 65 miles or so one way to work. Did not know what to think of this and as I continue driving thank goodness to that. The dash board start again to go dark and things came back on and this happen again before I got to work. Need less to say what a way to start out the morning, I thought there may have been a gremlin in my vehicle or some ghost from pass. Trying to brush this off and said this was a fluke or something. I did finally take it to a dealer and this was what was told to me and the cost is almost $900 just for this part, that is crazy. I did not fix this that day because I said this is ridiculous. Then in reading up on this issue there have been numerous complaints about this situation with auto/dealer and they refuse to recall and take care of this real safety issue. This was one of there first cross over vehicle made so there was room for error and errors should be fix by them. Shame on them not to. I need this to be taken care of by them not me the consumer who still has to pay for this vehicle. I need your help! thanks
The contact owns a 2009 Dodge Journey. The contact received a notification for recall NHTSA campaign number: 14V373000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experience a failure.
On four separate occasions, I attempted to start my vehicle (all lights, radio work) and only hear clicks of the starter and the vehicle did not start. On the second occasion, the vehicle finally started after approximately thirty minutes. I took the Journey to an auto center and they tested the battery, which was registering at 490 cca and they suggested I get a battery soon. On the third occasion, I went to pick my wife up from a doctors appointment and stopped the Journey for less than five minutes. I attempted to start the Journey and it did not start for over 30 minutes. I attempted to have the vehicle jump started; however, after three separate vehicles attempted to jump my Journey, it did not start and had to call a tow truck. After the tow truck driver charged the battery for approximately 5 minutes, the vehicle started. I immediately had the battery replaced and thought the issues was solved. On the fourth occasion, all four of which took place in a three week period, after stopping at a store for approximately 10 minutes, the Journey did not start. After waiting for approximately 30 minutes, the vehicle finally started. I have reviewed the recalls and this is not listed, yet there are multiple complaints of this issue. I will be attempting to have all current recalls repaired and hope this issue is take care of before myself or someone in my family is seriously injured due to this happening while driving on the highway.
The contact owns a 2009 Dodge Journey. The contact stated that NHTSA campaign number: 14V373000 (electrical system) had exceeded a reasonable amount of time for repair. The dealer stated that the parts were on back order and were unavailable. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact also experienced an intermittent failure where the key would either fail to turn or become stuck in the ignition switch. After several failed attempts, the key would eventually release from the ignition switch. Additionally, the cruise control would fail to engage when activated at various speeds. The manufacturer was not made aware the failure. The vehicle was not diagnosed or repaired. The failure mileage was 120,000.
The contact owns a 2009 Dodge Journey. The contact stated that when attempting to start the vehicle, several attempts had to be made before the vehicle would start. The vehicle was included in recall NHTSA campaign id number: 11V139000 (electrical system). However, the part needed to do the repair was unavailable. The approximate failure mileage was 57,000.
The contact owns a 2009 Dodge Journey. The vehicle failed to start without warning. On a different occasion, the contact mentioned that the vehicle stalled without warning and restarted after the transmission was shifted into park. Also, the passenger side heat unit failed. The vehicle was towed to a dealer where the technician initially diagnosed that the win module and the pentium intake was defective. The remedy failed to repair the failure. As a result, the technician determined that the transmission range sensor needed to be replaced. The technician diagnosed that the trans range sensor needed to be replaced. The manufacturer stated that the VIN was included in NHTSA campaign number: 11V139000 (electrical system). The vehicle was not repaired. The failure mileage was 91,000.
The contact owns a 2009 Dodge Journey. The contact received a notification for NHTSA campaign number: 11V13900 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount on time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign: 14V373000 (electrical system). The contact stated that the part was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Journey. The contact received a notification for NHTSA campaign id number: 14V373000 (electrical system) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform the contact of when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 12/19/14 updated 02/03/15.
A D V E R T I S E M E N T S
- Jacksonville, FL, USA