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CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.

10.0

really awful
Crashes / Fires:
15 / 1
Injuries / Deaths:
14 / 0
Average Mileage:
19,472 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Dodge Journey seat belts / air bags problems

seat belts / air bags problem

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2009 Dodge Journey Owner Comments (Page 9 of 11)

« Read the previous 20 complaints

problem #57

Jun 302013

Journey

  • 61,000 miles

A D V E R T I S E M E N T S

The contact owns a 2009 Dodge Journey. While driving approximately 20 mph, the contact's vehicle was struck by another vehicle, which removed the entire front end of the vehicle. The air bags failed to deploy. The contact sustained injuries that required medical attention. A police report was filed. The vehicle was towed to a body shop and was repaired. The manufacturer was made aware of the failure. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) after the crash; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 61,000. Updated 7/21/15

- Jasper, AL, USA

problem #56

Jun 012015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was invalid. The contact had not experienced a failure.

- Sour Lake, TX, USA

problem #55

Jun 262014

Journey 6-cyl

  • Automatic transmission
  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 7/21/15 the consumer received the recall notice, over a year ago. Updated 08/06/15

- Manchester, MI, USA

problem #54

Jun 022015

Journey

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Walnut, MS, USA

problem #53

Jun 022015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system, air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- Plymouth , PA, USA

problem #52

Jun 022015

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Centerville, OH, USA

problem #51

Aug 012014

Journey 6-cyl

  • miles

A D V E R T I S E M E N T S

2009 Dodge Journey. Consumer writes in regards to parts unavailable to complete wireless ignition node module detents recall notice. Recall # 14V373000. The consumer stated it has been over a year, since the dealer promised to repair his vehicle. Updated 09/21/15.

- Perrysburg, OH, USA

problem #50

May 292015

Journey

  • miles
The contact owns a 2009 Dodge Journey. While stopped, the vehicle stalled without warning. The contact stated that the failure occurred after the vehicle was serviced under NHTSA campaign number: 14V373000 (air bags, electrical system). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

- Camden , NJ, USA

problem #49

Dec 012014

Journey

  • 55,000 miles
The contact owns a 2009 Dodge Journey. While in park, the vehicle failed to start and the key remained in the off position. The vehicle was taken to multiple dealers who diagnosed that the ignition switch needed to be replaced. The vehicle was not repaired. The failure recurred on numerous occasions. The VIN was included in NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 55,000.

- Mulberry, FL, USA

problem #48

Dec 032014

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The VIN was not available. The contact had not experienced a failure.

- Broomall, PA, USA

problem #47

Oct 092014

Journey

  • miles

A D V E R T I S E M E N T S

The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacture was notified of the issue. The contact had not experienced a failure.

- Saginaw , MI, USA

problem #46

May 012014

Journey 6-cyl

  • Automatic transmission
  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of nhsta campaign number: 14V373000 (air bags, electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available. Updated 6/18/15

- Coconut Creek, FL, USA

problem #45

Apr 232015

Journey 4-cyl

  • Automatic transmission
  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (electrical system, air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 7/1/15 updated 9/15/15

- Audubon, NJ, USA

problem #44

Jun 142014

Journey

  • miles
The contact owns a 2009 Dodge Journey. That contact stated that NHTSA campaign number: 14V373000 (air bags, electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the part needed for repair was not available. The contact made several attempts to speak to the manufacturer; however, due to long hold times, had yet to speak to a live representative. The vehicle was not repaired. The contact had not experienced a failure.

- Cape May Court House , NJ, USA

problem #43

Apr 012015

Journey 4-cyl

  • miles
2009 Dodge Journey. Consumer writes in regards to wireless ignition recall notice issues. The consumer has been unsuccessful at getting the recall work done. The dealer will not return his call. Recall # 14V373000.

- San Antonio, TX, USA

problem #42

Jul 222010

Journey

  • 10 miles
The contact owns a 2009 Dodge Journey. The contact stated while driving approximately 60 mph, the vehicle stalled without warning. After restarting, the vehicle resumed normally. The failure recurred numerous times. The contact referenced NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to perform the repair was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 10.

- Madison, FL, USA

problem #41

Mar 272015

Journey 6-cyl

  • miles
The contact owns a 2009 Dodge Journey. The contact received notification of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure...updated 05-26-15 the consumer stated it had been nearly 8 months and the part necessary to perform the recall had not been made available. Updated 6/30/2015

- Capecoral, FL, USA

problem #40

Mar 012009

Journey

  • 17,000 miles
The contact owns a 2009 Dodge Journey. While driving various speeds, the contact heard an abnormal noise when the brake pedal was depressed. The failure occurred on multiple occasions. The contact also stated that the brakes failed to stop the vehicle immediately when the brake pedal was depressed. The vehicle was taken to the dealer where it was diagnosed that the brakes and the rotors needed to be replaced. The vehicle was repaired however, after a short period of time the failure recurred multiple times. Additionally, the tires were replaced multiple times due to the continuous failures. The contact received NHTSA campaign number: 14V373000 (air bags, electrical system) and stated that the parts were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was notified of the failure. The approximate failure mileage was 17,000.

- Land O Lakes, FL, USA

problem #39

May 162012

Journey 6-cyl

  • 5,600 miles
The contact owns a 2009 Dodge Journey. While driving approximately 30 mph, the engine stalled without warning. The vehicle restarted and resumed normal operation. The failure recurred numerous times. The contact was made aware of NHTSA campaign number: 14V373000 (air bags, electrical system) however, the part needed was unavailable to perform the repair. The manufacturer was notified. The approximate failure mileage was 5,600. Updated. 6/9/15 the consumer stated he received are recall 10 months ago. However, the parts were not available. Updated 07/02/15

- Syracuse, NY, USA

problem #38

Oct 092014

Journey

  • miles
The contact owns a 2009 Dodge Journey. The contact received a notification for NHTSA campaign number: 14V373000 (air bags, electrical system); however, the vehicle was unable to be serviced under the recall because the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Raleigh, NC, USA

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