CarComplaints.com Notes: I hope I can stop you from buying this vehicle before you find out that it won't be able to stop you.
10.0
really awful
Crashes / Fires:
3 / 5
Injuries / Deaths:
0 / 0
Average Mileage:
64,659 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On April 1st 2017 while driving home after an oil change and tire rotation job by a Dodge dealership, I noticed smoke coming under the driver's dashboard side and burning smell, after exiting the freeway. The dashboard went "dark or blank" but came right back on, and my wipers turned on by itself. I don't have control of the wipers while they are "on" and it will turn itself off as soon as the dashboard lights are back. The smoke and burning smell didn't last long. It happened fast without warning and gone quickly. It stopped by the time I found a safe parking spot. While parked, I found out that I lost my lights (headlights, tail lights and signal lights) but the horn, power windows/doors/locks and radio are still working. My dashboard indicator showed something about "fuse" warning. I called the Dodge dealer (who just performed the oil change) and told a service advisor what just happened. I told the advisor that the "engine light" came on but it is steady and not flashing. Back at the dealership, I told the service advisor that my dashboard went "dark" & wipers combo again at least 3X on the way back to the dealership. The service advisor checked the Journey and came back with the bad news of melted dashboard harness / instrument cluster damaged due to an "electrical short" and cost of about $5K repair. The dealer don't know what caused the "electrical short". filed auto insurance claim and they are not covering it (not comprehensive) because there's no fire (contained) and they are calling it a mechanical breakdown!
The contact owns a 2010 Dodge Journey. While the vehicle was parked, the interior lighting and instrument panel illuminated, and the horn and headlights spontaneously sounded and illuminated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
In February 2017, vehicle started randomly honking in the middle of the night parked (off) in the garage and went off intermittently for several ours. Had to pull the fuse to get the horn to stop honking. Took to mechanic first time (the couldn't replicate issue) and had car battery replaced- got home 1 hour later and it started again. Took into Dodge dealership and they couldn't replicate the issue either but replaced the key fob batteries and seemed to work for a day. Started all over again. Took it in for the 3rd time (in a month) and had horn wiring harness replaced. Lasted 3 weeks and now its in the shop again for the 4th time and still cannot determine what the root cause is as they claim its not throwing out any "codes" to show what's wrong. Dealership has contacted Chrysler and the aren't sure what to do at this point either.. help!!
Horn activates on its own and intermittently. This occurs while driving and while stationary and off. Turn signal - when right signal is engaged the interior dome light turns on. This occurs only while driving. Air bag dash warning light stays lit on dash and makes a "bing" sound this occurs only while driving. It turns on and off only while driving. Window switch - driver side window switch functions intermittently. This occurs while in motion and stationary.
Car "froze"while driving. Alarm started going off. Windshield wipers and washer fluid and alarm kept going though I pulled over and shut off card. Suddenly it stopped. Turned car back on, check engine light was on then turned off. Now door locks don't work, back hatch won't open. Washer fluid is low. Key fob does not work.
- Chelmsford, MA, USA
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The horn blows intermittently both while driving & when off & parked. This has startled drivers & pedestrians. It has also awoken my neighbors at 3:00am. I see numerous complaints on line but my Dodge dealer is not aware of any problems.
The horn blows intermittently both while driving & sitting in the driveway. This causes a dangerous situation while driving & waking up my neighbors at night.
We purchased our 2010 Dodge Journey SXT brand new in October 2010 for 30K (a rip of for sure) - being young, naive and our first brand new vehicle purchase. Within 3000 miles, we had to have all of the rotors resurfaced. The brakes have been replaced twice. A full set of tires twice. The car shut off while running three times, almost resulting in horrible accidents (this was due to the ignition issue that *eventually* recalled). The alarm would go off randomly and often without reason. The dealer of course, was unable to replicate the error. So we were left with no other recourse than the remove the fuse, which is totally unsafe but was the only option we had. Now, within the past 8 months or so, the battery has been going dead after being left without running for at least two days. The battery has been completely replaced with a brand new battery twice, and a full diagnostic scan was ran on December 22nd when the latest new battery was installed. They found absolutely nothing wrong as to why the battery was draining. Now, today, its dead again after two days being left sitting - another full set of brakes was replaced a month ago - and yet another rotor needs to be replaced, as there is no salvaging this one. This car only has 60K miles on it. We have absolutely zero chance with the Virginia (where we purchased the vehicle) 'lemon law', as any issues need to be reported within 18 months of the delivery of the vehicle. This vehicle needs to be completely recalled and all the issues need to be fixed by Dodge. We're underwater for sure on our loan and at best, we'll only be able to get 3K for a trade in. Its a running when it wants to death trap and Dodge needs to make this right with their customers. We loved it when we first purchased it, but now we're apprehensive about what else we're going to have go wrong with it.
I was out of town parked at a store would not start. As I was waiting on someone to come help me then 30 mins or so later my car started up. My boys and I cut our vacation short because its very unsafe having your car not start in a place you know no one. We've changed the battery. The next month I was getting gas and it wouldn't start again. I had a person jump me and took it to get checked out and they found nothing wrong with the car. So a month and a half the car did it again I was at the mall and it wouldn't start. This is a horrible feeling not knowing when or if your car is going to start or not. We can't drive out of town in it because the uncertainty if it's going to start or not. Which it is unfair to my boys when we at least do something on summer break or fall break or even winter break and we can't even go outside of our city.
I have read that several others online have had similar problems and dealer can not fix it. I have had this car 3 months and at random times when you try to start the car it will not turn over, will not start. It is not the battery, it has been tested. It will not start when jumped, it at times will start in neutral, but the others you just have to wait until it decides to start, hours, sometimes days. It is electrical, possibly anit theft. I do not understand why this has not been recalled.
Car will not start. Just clicking noise in gear shifter and near glove box. After about 50 times trying then vehicle starts and is fine until next time which may be weeks, months or days.
After car sits over night car is started and drove less then 5 minutes and car will shut off with out cause. Loss of power steering and brakes. Car has to placed in neutral and restarted. Will crank over about 6 times a small then restart. This car is unsafe to drive. It doesn't matter how fast or slow you are going it will shut off.
The braking system has been a serious problem from the first month of my purchase.car was purchased in 2011, rotors & pads front replaced. Every year I replace rotors, pads calipers, even the master cylander. Recently an entire team of machanics worked several hours on the car, all were frustrated that they could not correct the brake problems. Said they have never seen anything like this before in their experience. Cost me $1000! another problem showing up is the car just shuts off while driving. This, after the key was recalled and replaced. This has just happened twice.
Intermittent non-function of power windows, interior dome lights and dash lights cannot be activated or controlled with steering column controls, rear wiper washer motor activates when rear wiper is turned on, but turns off when the controls are advanced to the spray function. Keyless unlock intermittently non-functional. Took vehicle to dealership and was diagnosed as a faulty totally integrated power module (timp). Unfortunately the Journey was omitted from the timp recall campaign leaving the customer on the hook for the repairs. This vehicle should be added to the recall list as it poses a safety risk of lack of wipers and other possible safety issues while driving.
Intermittent non-function of power windows, interior dome lights and dash lights cannot be activated or controlled with steering column controls, rear wiper washer motor activates when rear wiper is turned on, but turns off when the controls are advanced to the spray function. Keyless unlock intermittently non-functional.
The contact owns a 2010 Dodge Journey. When any of the doors were opened, the horn sounded and the windshield wiper blades moved approximately a half inch. The contact believed that the failures could affect the lights and the battery could lose power. The vehicle was taken to the dealer where it was diagnosed that the totally integrated program module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was 162,000.
The contact owns a 2010 Dodge Journey. While driving 40 mph, the head lamps flickered and failed to illuminate. The vehicle was taken to a dealer where it was diagnosed that the totally integrated power module (tipm) needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 137,000.
Driving down the interstate, all of a sudden my heating/cooling would shut off along with my radio. Then it would come on. It did this several times. Shortly after that, my turn signals no longer worked and it caused me to almost get in an accident. I was driving approximately 65-70 mph. It continued to do this even after stopping. A week later, as I got up to go to work in the morning, it wouldn't start. It would just click when attempting. It wasn't sending the signal to the starter to get it going. I was stranded. I feel like my vehicle is possessed and it's really scary.
My vehicle has an ignition issue. The key will turn back to acc mode while trying to start or going down the road. This has been reviewed by beaman auto in murfreesboro, tn and they agree that the ignition is the issue. The dealer/Chrysler refuse to deal with this under the ignition switch recall.
A D V E R T I S E M E N T S
- Mountlake Terrace, WA, USA