Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The Dodge Journey got a major overhaul in 2011. Let's hope it's better than the first generation (2009-2010) -- it couldn't be much worse.

3.4

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
38,898 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Dodge Journey wheels / hubs problems

wheels / hubs problem

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2011 Dodge Journey Owner Comments

problem #2

Jun 222014

Journey 6-cyl

  • 65,020 miles

A D V E R T I S E M E N T S

We were on our way to church and the steering wheel started shaking at about 55 mph so we slowed down and it stopped. As we continued on to church the wheel started shaking again and we drove a little faster and then slower. We made it to church and as we parked the car we noticed a burning smell. When I got out of the passenger side of the car there were metal plates popping out of the wheel. I noticed the cap on the wheel was melted. The metal plates were too hot to pick up and the wheel was extremely hot. We did some research on the internet and found complaints on lemonlaw.com. There are also 12 reported complaints on carcomplaints.com. If Dodge knows there is a problem like this; why isn't there a recall? I just had the oil changed at the Dodge dealership and they did an all point check up. The only thing they recommended was a tune-up. No problem was found with the brakes. The mechanic told me that the caliper got so hot it damaged the ceramic brake pads and rotor. He said the caliper could have locked up and we could have gotten in accident. We are fortunate that did not happen however it certainly could have. The repairs were over $400. I should not have this expense on this new of a vehicle. This is the first Dodge I have ever owned and loved this vehicle until now. Now I am not sure I will ever own another one. Very disappointed to say the least.

- Okeechobee, FL, USA

problem #1

Aug 272011

Journey 6-cyl

  • 12,776 miles
I purchased at new 2011 Dodge Journey crew in February 2011, with 5 miles. During the course of a few months, I noticed that the drive was a little bumpy. I assumed that the uneven ride was due to low pressure in the tires or balancing issues. I reported this issue to the dealer in July 2011. The vehicle was evaluated with the following outcome: Rotors and brake pads needed to replaced, balance tires and re-aligned tire pressure. The dealer ordered new rotors/pads and I returned 2 weeks later for installation. A few months later, I started experiencing the same uneven ride and complained to the dealer. This complaint resulted in my tires being replaced (mechanic stated I had 2 bad tires). The mechanic also stated that the old tires had some wearing on them (most likely due to unbalance tires). My complaints to the dealership started to increase and resulted in a visit every other month to have my tires balanced. Needless to say, my rotors and pads had to be replaced a second time in March 2012 (24K miles). I worked through Chrysler case management on this replacement and I had to pay a $100 deductible for the repair (not sure why, but needed my car to make a living). My vehicle was back in the shop in April 2012 for balancing issues. The dealer forced balanced my vehicle (this was the second forced balancing on my vehicle). On April 20, 2012, I had another visit to the dealer just to be told that they replaced my front left and right axles, in an effort to fix my balancing issues. Needless to say, this has not resolved my uneven driving issues and I am back at the case management stage. Throughout my entire year and a half with this vehicle, several dealerships have told me the Dodge Journey has been known to have this type of issues.

- Decatur, GA, USA

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