This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Dodge Journey. The contact stated that the vehicle failed to start after multiple attempts. Upon exiting the vehicle, the contact attempted to remove her child from the vehicle, but neither of the rear doors would open on either side. The doors also failed to open from inside the vehicle. The contact called Suburban Ford of sterling heights (40333 van dyke ave, sterling heights, mi 48313, (586) 268-7500), but no assistance was offered. The contact then called ray laethem Chrysler Dodge Jeep Ram (18001 mack ave, detroit, mi 48224, (313) 884-7210) and was instructed on how to remove her child out of vehicle. The manufacturer had not been notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.
The contact owns a 2012 Dodge Journey. The contact stated that the battery would suddenly fail intermittently and the vehicle would have to be jumpstarted. The contact took the vehicle to a certified mechanic who was unable to diagnose the cause of the failure. The contact called dishman Dodge Ram Chrysler Jeep (located at 7700 E sprague ave, spokane, wa 99212, 509-724-0024) and was informed that the battery failed. The vehicle was not repaired and the failure continued intermittently. The contact called the manufacturer and was informed that it was a common failure with the vehicle; however, there was no permanent remedy. The vehicle had not been repaired. The approximate failure mileage was 174,000.
My dash message says key fob battery low. Sometimes it says key not detected and I can not start the car. At other times the fob won't unlock the car.I have changed key fob batteries and that does not solve the problem. This problem happens when I try to start the car after it has been parked and I return.
Water leaks from the hood by the driver's side headlight on to the battery causing the terminals to corrode over time. Poor design flaw that left me having to cancel a trip.
This vehicle has electrical issues. The doors lock automatically when the tailgate is opened. The radio and climate control come on by themselves even after turning it off multiple times. The steering makes a whining noise especially when you are turning to the left. The AWD and traction control is off and the service AWD light comes on. The cruise control stopped working when there was a loud "thump" in the rear end and all the traction and AWD dashboard lights came on. All these problems are evident and occur while driving.
- Doniphan, MO, USA
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I was driving my car yesterday when the battery light came on and in the process of trying to get it back home everything in the car started shutting off and then the car started stalling while I was on the road I barely made it into a gas station before the car died and had it towed to triple a repair shop to have a diagnostics done on the car which has now been stated to me that its the alternator and ive only had the car 3 months bought it used but the battery went bad and now the alternator in less then 2 months of each other along with the actuator also clicking when the alternator went out. All of this happening in a short amount of time. When the car started dying all the electrical lights went off the brakes the ABS the air bags everything and this was on a busy road during rush hour traffic. I barely got my car to a safe location and that was only because my husband was following behind me in his car. This problem made it extremely difficult to break at red lights and get my car moving thru the intersection to the gas station. And the car light was on about 15 minutes maybe before it finally stalled out the car.
Got my 2012 Dodge Journey a year ago live the rig but has always had electrical problems stemming from fuse box. Reads -15 on dash board at all times, sometimes won't start and can wiggle fuse box around, you can hear the sounds of electrical pops and then will start and do fine. Trying to save up for new one but over three hundred dollars for new one. And one more issue my Journey clearly says SXT on the vehicle but the VIN comes up on your site as an SE how does that work.
The contact owns a 2012 Dodge Journey. The contact stated that the ABS and brake warning indicators illuminated when the vehicle was started. On one occasion, the entire instrument panel illuminated and then reset; however, the two initial warning indicators remained lit. The contact took the vehicle to arrigo Dodge Chrysler Jeep Ram West palm beach (6500 okeechobee blvd, West palm beach, fl 33411, (561) 282-1545) where it was repaired per two unknown recalls; however, the ABS defect was not included in any recalls. The manufacturer was notified. The vehicle was not repaired. The failure mileage was unknown.
Anti-lock brake system (ABS) control module. There's was a recall for our 2012 Dodge Journey which the previous owners took care of in Oct 2015 (the month and year of recall). We purchased in 2017. A few time the ABS light has come on but only for a minute or 2 since we bought it. Today 8/2/2019 it came on along with the brake light and (no traction light (the swiveling car image light). We have had a lot of heavy rain. We where told by servicing station by diagnostic test it was the ABS control module system malfunction. And if we did not get fixed our brakes could lock up and system freeze up. This is definitely a safety issue that was corrected in past but is now happening again. These lights came on just as we stared to drive. When the car was resting for 30 minutes and I was leaving to drive to service station the break pedal was extremely hard to push down ( break needs to be pressed with touch button start). I almost couldn't start car. The break finally softened and I was able to press down to start car. At that point the light did not come back on for 5 minutes while driving but sadly it did come back. I feel we should not have to pay to fix a problem that has come up again from a previous recall. This is a big safety concern. It was in the past and should be again.
Wiring harness exiting rear of vehicle entering into rear hatch supplying power to overhead brake light, license plate lights and hatch dome light is severed inside rubber sleeve. I currently have no lights to the rear hatch. Rubber sleeve shows no sign of fatigue or failure but wires inside are severed. Link is to another Journey owners video of his similar issue only I have several broken wires not just one. Https://www.bing.com/videos/search"Q=2012+rear+hatch+light+repair&view=detail&mid=396ee57beae941266444396ee57beae941266444&form=vire. Dodge dealer said no open recalls. Per video, problem reported to Dodge 2016. I had no idea of issue until oil change /inspection today 7/20/2019. For some reason did not appear to have blown any fuses which means there is a potential for arching/fire. Design/safety flaw? the overhead rear brake light was installed for a reason and should work. I would have tried to insert pictures but I do not own a camera. Video link accurately depicts issue except in my case I have several severed wires. Currently only the rear hatch lock works. Question: Attempt repair or have a mechanic replace wiring harness"
Yesterday, while waiting at a stop sign my 2012 Journey shut off. I had no idea it had even shut off! I pressed the gas to go and the car wouldn't move. I was a little baffled because the radio was still playing. I put the car in park and pressed the ignition and the car started again. This is latest and most unsafe issue that I have experienced with this car. The radio randomly changes stations and it doesn't shut off when the car is shut off. I have to turn the radio off before I turn the car off because it will continue to play. This started about 8 months ago. The car was turned off and the drivers door was opened, but the radio kept playing. If I forget to turn it off before the ignition, I have to restart the car and let the radio play for a min or so before I can turn it off. Also, the rear air suddenly comes on. When I turn it off it comes back on. If it's synced with the front air, it will randomly go to the high setting. The Journey also does a jerking motion while driving. This happens on the highway or neighborhood roads too. We thought that maybe it was the transmission, but we had it checked and it's fine! after yesterday's sudden shutoff, I'm wondering if all that jerking was a sign of what was to come. The brake light has been coming on for a few weeks as well. I could be driving on a city street or highway and the break light comes on. It usually happens while driving straight, acceleration or driving at a constant speed. It happens so frequently that my kids are like, here we go again because we, our bodies, start jerking with the car. We bought this car brand new at the end of 2011. I loved it at first, but now I'm afraid to put my kids in it something needs to be done. There are issues with diff. Model years, so if the problems are being fixed on some, it should be fixed on all. After all, the company made $ on all of them & our lives are valuable
The contact owns a 2012 Dodge Journey. The contact stated that the vehicle failed to start intermittently. Napleton's northwestern Chrysler Jeep Dodge Ram (5950 N western ave, Chicago, il 60659, (773) 334-3400) stated that there was an electrical failure and the battery was not successfully supplying a current to start the vehicle. The contact watched a youtube video and temporarily repaired the vehicle before going to the dealer. When the dealer saw the remedy that was performed, they did not service the vehicle. The manufacturer was contacted and referred the contact to NHTSA to file a complaint. The failure mileage was 103,620.
After parking the car, going into a store and returning to the car - it would not start. The push button would not work. Nothing came up on the screen. I was stranded until someone gave me a ride. Afterwards, a mechanic checked the vehicle. He said that the alternator is good, the battery is good, the starter is good, all the fuses and relays are good. He said that this issue seemed to be related to a problem in the computer. I looked online and found that this is a very common problem in Dodge vehicles. I have tried all of the tips that I can find online in videos and forums, but the car still won't start. I purchased this vehicle used about a month ago.
This issue occurred regardless if the car was in motion or stationary. It also occurred if the motor was turned on or not. The license plate light was out, but it was not a bulb issue. The center rear brake light (on the tailgate) was out, but it was not a bulb issue. This is a safety issue. The tailgate wiper would not return to the home position when turned off. It would remain wherever it was when the switch was turned off. This was a visibility issue. The key-less entry fob would not unlock the car doors. This was not a fob battery issue. This was very problematic for passenger doors which could not be unlocked from inside or outside the car. This was brought to a dealer for repair. They diagnosed the car with having split wires in the lift gate. I am concerned that split wires could have caused a short and eventually a fire. Additionally, a short could have caused other electrical systems of the car to fail while in motion.
After the car has been sitting in my garage for the weekend it won't start. It says the key fob is not detected or it's so dead it won't show anything at all. I get it to start after getting jumped. It takes about 5 minutes of being hooked up before it's charged enough to start. Thought it was the battery but the battery is brand new. My mechanic has checked it multiple times but can't find any issues. This is extremely frustrating!!!!!! what the heck is going on with Dodge Journeys"??" it has happened so many times know, it's just ridiculous!
On multiple occasions over the past two or three months, my vehicle loses all power, and at same time the power steering goes out and brakes have to pushed extra hard to get them to work. This has happened when driving under 40 mph in town. It has happened most often within the first 5 minutes of starting the car, but today it happened after I had been driving 30 minutes on the highway and then in town for several minutes. It has happened when slowing down, when accelerating, or when going stable speed, as well as before a turn, after a turn, or while going straight. I have been able to pull over to side of road and stop, put car in park, and restart it. We took the car to a local car repair shop twice, and they could find nothing wrong after hooking it to their computer. The car has 87,756 miles on it. I am concerned that this is unsafe, and I'm worried it could happen at a dangerous intersection or at highway speeds.
I have had this vehicle since September 2017. I have had it in the repair shop twice for this not starting problem. It starts when it wants to. If you try and start it it can take anywhere from 2 minutes to 2 hours to finally decide to start. I've tried to put it in neutral to start but that don't work either!!! this car is a piece of crap that I have to continue to pay for. Chrysler is wrong. They know about this problem but not enough people complain. I'm over it!!!!
On multiple occasions my vehicle will loose all power. If I'm going over 45 it usually restarts itself. If under 40 the steering locks up, all electrical shuts down and I cannot get hazard lights or pull over. I can throw it into neutral and hit the push-to-start and it restarts. Sometimes, like at stoplights, I have had to throw it into park then restart it. There have been a few instances of it not restarting no matter what we try. Through trial and error we got it to start again after serious rocking. I have noticed it happens more if the usb port or aux port are being used, although it has happened a couple of times without those being touched. Has only been happening since the majority of the functions with my on-board entertainment unit went out. Dealership can not diagnose, say they cannot get the problem to duplicate. I have videos of this happening but dealership has not been interested in seeing them.
When opening the back hatch, all the doors will randomly lock or unlock. The hatch light does not work. The rear window, back hatch, wiper cleaner will not work. Attached is a picture of the wiring harness for the back hatch. All the wires have been cut just from regular opening and closing of the hatch due to the fact where it is located and that when the hatch is closed it bends all that wiring in half. As you can see from the picture at least 5 are completely broken and many more are almost completely cut.
Our back-up camera goes dark frequently or flips upside down while backing up and we almost hit a childt that ran behind us suddenly. Also, the vehicle won't shift into low gear when in automatic and going up hills, but shifts in manual, and it suddenly just slows down while in drive, which has caused us to almost get rear-ended several times. Finally, our tire sensors show low pressure, but when we replaced them all the tire symbol still showed up. Because our engine light is on, we took it in for a diagnostic. We were told the only problem is that we need a software update that would correct all these problems. We were told we would have to pay for it, but it seems it should be a recall item because of the safety issues.
A D V E R T I S E M E N T S
- Roseville, MI, USA