This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When driving down the road, all of a sudden I felt a huge jerk, and heard a loud noise. I thought that we had got hit from the back of the vehicle. However, we had not been hit. My passenger seat's headrest had deployed. It looks as if the brackets inside had broken. I could have wrecked my car and injured my children inside because it was so sudden and scared me!
Front passenger seat headrest deployed for no reason. I understand there are thousands of complaints involving this with various Chrysler vehicles, and a recall needs to happen
I was driving and moved the seat back of the car to sit up straighter. When I did I heard a loud noise from what I thought was the back seat and pulled over to check what it was. Upon inspection I noticed the head rest had completely separated. My first thought was that I was happy it didn-€™t knock me out which is exactly what I said to my daughter who was sitting in the passenger seat. I got online to see how to put it back together and realized this is a common and expensive issue for dodge journeys and that the head rest can-€™t be pushed back together. I can have it inspected if need be. No warning lamps came on yet.
Head rest broke when we leaned back to grab a toy. The linkage to the wipers (to spray the windshield) broke a few days ago. We noticed it when spraying the windshield.
- Joplin, MO, USA
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On 5/6/21, while the vehicle was running and stationary, waiting to turn left through an intersection on city streets, the ahr (active head restraint) randomly deployed in the driver headrest. My husband, who was driving at the time, thought we had been rear ended due to the loud noise it made and the force with which it hit the back of his head. The vehicle has never been in a collision and is up to date on maintenance. Researching the ahr online brought up dozens of articles about this problems occurring in Dodge Journeys (yr 2010- 2018) but it has yet to officially be listed for recall even though a class action lawsuit was filed for the issue. We called our local Dodge dealership and they informed us the headrest could not be repaired once deployed and that a new one was needed, quoting us roughly $575 to do so.
The front passenger side headrest deployed randomly while the car was at rest in the curb lane. Upon looking at the inside of the headrest, the plastic brackets that prevent it from deploying have cracked and broken.
Driver's side active headrest deployed while vehicle was sitting in the driveway, unoccupied. Reported incident to dealer online but they never responded. I asked about it in person, they said they could replace the headrest for $480... no, thank you!
Put car in reverse. Backing out of driveway. Headrest exploded into my head. Popped out about 3 to 4 inches. Pushed my head forward a foot. Car was in motion. No contact with anything.
The vehicle was stationary and turned off, the headrest to the seat was found deployed and the plastic clips broken off. Headrest is not able to be repaired without replacement. The headrest is quite powerful, and if was in the car was in motion when this happened could have caused serious injury or an accident.
The passenger side headrest deployed for no reason. The car was not on and it "popped" without anyone touching it and thank god noone was in the seat at the time. But yet I have a Dodge dealership trying to charge me over $400 to rest a headrest. Really Dodge"?"
Driver side active head restraint deployed while stopped at stoplight. Fortunately was sitting forward enough it did not hurt my wife. From closer inspection it appears plastic gave out allowing active head restraint to deploy.
I was riding down the highway by myself and heard a loud snapping noise. I looked towards my passenger seat and noticed that the headrest had ejected from its casing. I have called the dealership and was told that I would have to $500+ to get a new headrest. This is highly unacceptable and dangerous. I can understand if I damaged it or got into an accident, but no one was sitting in the seat when this happened. If my wife would have been sitting there, we would probably be at the hospital with neck injuries considering the force that it ejected at. Dodge needs to fix this before this happens to someone who is driving and causes an accident or even a fatality.
Every single one of my cars headrests rattle and move loosely in position. There are also no rubber support pieces around the incert/adjustment beams to secure the headrest in place properly.
Headrest deploying randomly. No accident. Command out to car one day and headrest was deployed. After research and looking headrest plastic clip have failed and caused headrest to deploy
Active head restraint deployed while the car was stationary. Upon investigation, small clips within the headrest snapped, causing the headrest to deploy, even though there was no collision to the vehicle, shooting toward the passenger's head
I was sitting in the drive thru when my son and I heard a pop noise than he said that hurt his head. The headrest just popped out for no reason. I don't know why this happen but it shouldn't have happen.
A D V E R T I S E M E N T S
- Mountain Home , AR, USA