Notes: The 2002 has the well-known and documented problem with their dashboards falling to pieces, but it also has engine failure from oil sludge. That's a doube shot of awful in your morning coffee.


pretty bad
Typical Repair Cost:
Average Mileage:
81,630 miles
Total Complaints:
490 complaints

Most Common Solutions:

  1. Dodge should recall the dashboard (safety issue) (271 reports)
  2. not sure (109 reports)
  3. replace dashboard (92 reports)
  4. class action lawsuit against Dodge for inferior dashboards (14 reports)
  5. bought an aftermarket dash replacement (2 reports)
  6. dashboard, vents, radio replacement (1 reports)
2002 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2002 Dodge Ram 1500 Owner Comments (Page 5 of 25)

« Read the previous 20 complaints

problem #410

May 112013

Ram 1500 LX 3.2L V6

  • Manual transmission
  • 140,000 miles


I started to see straight hair-line cracks in dash board and I swear they have gotten bigger as the weeks go by. Before it was hardly noticeable and now the cracks 6-10 inches in length and growing! I started looking around for a solution then discovered to my dismay that many, many, many Dodge Ram (1500) owners have experienced the same problem. Some have even had dash boards cave in (my brother in-law) where you can actually see the wiring and a/c ducts showing. Un-freaking believable,,,,,, and I think mine will soon be that way. I like the vehicle, it's just crazy that the dash started doing this for no apparent reason other than manufacturer defect or poor quality plastic. Really sucks. : (

- , Freeport, TX, USA

problem #409

Mar 012008

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 78,850 miles

How is it that when you spend upwards of $32,000 on a new truck the dashboard falls apart a few years later....and Dodge will do NOTHING about it.....that's bullshit.

I'll NEVER buy a Dodge again!!

If something happens to myself or a family member due to in getting cut or god forbid killed because of this dashboard flaw...I'll sue the livin sh*t out of Dodge, I'll go on every news show known to man and bad mouth them and tear them apart because they refuse to fix this issue

- , Milton, FL, USA

problem #408

May 012007

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 100,000 miles

This problem is seriously for the damn birds. I work for a major corporation and if we ran our business like Chrysler Co. seems to, I would have been out of a job a long, long time ago. You sorry bastards make a product for the general public. Did you not think that we would have a problem with things falling apart on something we paid hard earned money for? My dash got so bad that I finally had to take it completely out so that my children didn't stab themselves with a chard of plastic. And you don't even know the crap I've been taking from friends and coworkers because my 2002 Dodge doesn't have a dash. I paid you 20 grand for this truck. Fix my damn dash!!!!!

- , Campobello, SC, USA

problem #407

Jan 012009

Ram 1500 Sport 4.7L

  • Manual transmission
  • 53,000 miles


I've had to replace both ignition switches ,seat recliner mechanism broke off ,check engine light is on ,has some starting issues ,and this is with 53,000 miles on the truck .

- , Goldendale, WA, USA

problem #406

Nov 082012

Ram 1500 4.7L

  • Automatic transmission
  • 98,000 miles

Dash is cracking to pieces----rest of truck is still like brand new---Dodge needs to replace all these bad dashboards.

- , Naples, FL, USA

problem #405

Mar 232013

Ram 1500 ST 4.7L

  • Automatic transmission
  • 77,423 miles

This is absolutely rediculous! This is my first Dodge ever and I must say I really liked it until the dash completely disentegrated into shards of plastic!!! Very very sharp edges and points! You guys serioiusly need to recall this! Own up to the fact that the plastic is faulty and replace them. You cant say that it is due to not taking care of it. Have you ever heard of any other vehicles that had soo many with the same problem?? I mean I have heard of the random dash crack, but I never in my life have seen anything like this. For me to be able to just gently touch the dash and have it shatter blows my mind! Take care of it or lose another customer!!

- , Honolulu, HI, USA

problem #404

May 022011

Ram 1500

  • Automatic transmission
  • 146,230 miles


Entire dash is cracked. Vent grates have deteriorated and fallen into the ducting.

- , Cleveland, TX, USA

problem #403

Nov 152012

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 140,000 miles

Dash is falling apart and I can see everything under the dash. It's too much to get a new dash and try and sell it and can't get what I want for it because of this problem. This needs to be fixed by them!!!

- , Kankakee, IL, USA

problem #402

Jul 012010

Ram 1500 5.3L

  • Automatic transmission
  • 98,000 miles

Total manufacturer oversight. I'm just waiting for a piece of the dash to hit someone in the face when the fan turns on.

- , Waynesville, MO, USA

problem #401

Jun 072006

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 42,678 miles

I've never had a car or truck where the dashboard simply started to fall apart by itself. The dashboard is as brittle as thin potato chips.

I take care of my truck pretty well. However I know for a fact that many if not all Dodge truck owners are having the same issues with the dashboard simply cracking up and falling apart. Dodge should recall there vehicles with a newer designed better product for their dashboards.

Ignoring these complaints simply warrants less sales of future dodge and Chrysler products.

I for one will not ever buy or recommend another Dodge or Chrysler vehicle knowing that my next vehicle would end up in the same condition as my current truck. However if Dodge and Chrysler/Fiat would man up and recall my vehicle along with all that are effected by this and fix/replace my dashboard at no cost I would then be able to recommend them once again.

However the chances of this happening are Zero to none judging by the lack of caring from them from what I have read so far.

Dodge/Chrysler/Fiat fix this for us please.

- , San Jose, CA, USA

problem #400

Jul 222012

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 71,000 miles


I have maintained this vehicle extremely well, and have been proud of it, but not anymore. This manufacturers defect (cracked Dash, in two places so far), makes my vehicle look like something that has been sitting on the back 40 for the last 30 years!

Not only does it look bad, it has me extremely worried that if the air bags inflate, it will send pieces of plastic flying through the air into peoples faces or eyes. I have noticed that the cracks continue to "grow", and who knows where they will stop?! I'm also worried about exposed wiring, and the possibility of a fire!

This defect in materials is totally Dodge/Chrysler's responsibility to fix, I paid good money for supposedly "intact" machine, and now due to faulty materials, it is falling apart!! It is totally ridiculous for a vehicle with no more miles on it than this one has to have a CRACKED DASH!

Get up off of your cheap, tightwad ass Dodge/Chrysler and REPLACE this!!! I paid for a Dash in one piece, not one in pieces!! I might also add I paid CASH for this truck,....there was no financing!

- , Bronston, KY, USA

problem #399

Jun 012008

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 0 miles

- , Shreveport, LA, USA

problem #398

Apr 222008

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 150,000 miles

I have contacted Dodge several times over the years and always get the same answer as everyone else: 'Yes we know about the problem, but it is not our problem. you did not care for your truck and therefore all the huge pieces of the dash top that have fallen, and all those cracks and grill vents that have fallen in, are not defects. it's your problem!' My parents have owned many Dodge products over the years, but no more. Man up Dodge, Your previously loyal customers are leaving for better built and warranted products. BYE!

- , Ontario, CA, USA

problem #397

Sep 122012

Ram 1500 Cummins Diesel

  • Automatic transmission
  • 135,500 miles

click to see larger images

cracks in dashboard cracks in dashboard cracks in dashboard cracks in dashboard cracks in dashboard

The entire dashboard is disintegrating. Obviously due to inferior material and/or workmanship. There is no excuse for peddling junk like this.

This is hardly an incentive to buy a new Dodge.

- , Elgin, AZ, USA

problem #396

Jan 012006

Ram 1500 SLT 4.5L V8

  • Automatic transmission
  • 64,000 miles

Started with small crack and grew and grew and grew and etc.

vent portals broken out left open holes

started with the upper part dash and continued to the lower part dash

blower fan roars on high heat or cool...repaired approx 3 times at my cost and still have to turn lower than high to hear yourself think. Always told that a leaf or something has gotten down into the fan, but then AGAIN starts up after a little while.

Like Dodge a lot but am thinking very muck of going Ford very soon. Kind of fed up know what I mean.

More and More and More but tired of writing

- , Muskogee, OK, US

problem #395

Apr 012010

Ram 1500

  • Automatic transmission
  • 75,000 miles

We came back from vacation, leaving our vehicles at home without being used for 2 1/2 weeks. Getting home and driving to work I notice that my dashboard is cracked in 2 different places..... These cracks were not there when we first left on vacation.....

- , Lake Geneva, WI, USA

problem #394

Sep 302008

Ram 1500 4.7L V8

  • Manual transmission
  • 50,000 miles

what's left of my dashboard make's me mad as xxx. it took a whole lot of time and money for me to get a [ at the time a NEW TRUCK] I try to take care of what i have; and it make's me VERY MAD it's FALLING APART like it's doing. it's 4 door 4 wheel drive full size truck; I for me spent a lot of money on buying this truck. I like dodge; but they won't fix something that's not my fault. IF I EVER ANOTHER TRUCK IT WON'T BE A DODGE....RAY

- , Wallace, NC, US

problem #393

Aug 242012

Ram 1500 Slt Sport 5.9L V8

  • Automatic transmission
  • 116,000 miles

if so many dodge ram trucks have this problem like mine why is dodge not fixing it?

- , Aumsville, OR, USA

problem #392

Jan 012009

Ram 1500 1500 SLT 4.7L V8

  • Automatic transmission
  • 78,000 miles

I don't really remember when the crack started. Bought it since 2004. My friends always tell me is that I let expose to the sun a lot. I know that really can be it since my dad has a nissan truck and also expose it to the sun. Wasn't until I found this site that everybody shared the same problem as me. Now I can at least buy a cover, don't feel like getting a new dashboard.

- , Houston, TX, USA

problem #391

Feb 102009

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 80,000 miles

Back in 09, my son noticed a small crack in the dash, and since then it's become so bad that the defrost cover is sitting in 3 separate pieces, with chunks of the dash missing. Where they went....I don't know, but I'm sure it's not good.

This is the truck that I've promised my son for staying on the honor roll for 5 straight years, and I'm ashamed to give it to him in this condition, but the cost to have it replaced it ridiculous, not to mention having to look forward to it cracking again since the parts are coming from the same place. It's a sad day when I have to actually consider putting a dash mat over the problem because the manufacturers "fix" isnt really a fix, but more of a band aid that happens to cost over a $1000.

It almost hurts my feelings to admit that I'm looking for a different brand of truck to replace this one when I pass it down to my son. It also concerns me with the safety of him when is has it. If the dashboard is made so poorly, and I've had other issues and recalls as well, what else may be wrong with the truck? I did notice that a while back, when I ran into the back of another vehicle, that my airbags did not deploy. But never really questioned it, and at the time that everyone involved was ok. But now my son will be operating this vehicle.

Everyone I've met who has a similar year dodge truck has the exact same problem. If that's not a defect that should be recalled, I don't know what is.

- , Hayes, VA, US

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