CarComplaints.com Notes: The 2002 has the well-known and documented problem with their dashboards falling to pieces, but it also has engine failure from oil sludge. That's a doube shot of awful in your morning coffee.

8.2

pretty bad
Typical Repair Cost:
$934.00
Average Mileage:
81,904 miles
Total Complaints:
493 complaints

Most Common Solutions:

  1. Dodge should recall the dashboard (safety issue) (272 reports)
  2. not sure (110 reports)
  3. replace dashboard (93 reports)
  4. class action lawsuit against Dodge for inferior dashboards (14 reports)
  5. bought an aftermarket dash replacement (2 reports)
  6. dashboard, vents, radio replacement (1 reports)
2002 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2002 Dodge Ram 1500 Owner Comments (Page 6 of 25)

« Read the previous 20 complaints

problem #393

Aug 242012

Ram 1500 Slt Sport 5.9L V8

  • Automatic transmission
  • 116,000 miles

A D V E R T I S E M E N T S

if so many dodge ram trucks have this problem like mine why is dodge not fixing it?

- , Aumsville, OR, USA

problem #392

Jan 012009

Ram 1500 1500 SLT 4.7L V8

  • Automatic transmission
  • 78,000 miles

I don't really remember when the crack started. Bought it since 2004. My friends always tell me is that I let expose to the sun a lot. I know that really can be it since my dad has a nissan truck and also expose it to the sun. Wasn't until I found this site that everybody shared the same problem as me. Now I can at least buy a cover, don't feel like getting a new dashboard.

- , Houston, TX, USA

problem #391

Feb 102009

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 80,000 miles

Back in 09, my son noticed a small crack in the dash, and since then it's become so bad that the defrost cover is sitting in 3 separate pieces, with chunks of the dash missing. Where they went....I don't know, but I'm sure it's not good.

This is the truck that I've promised my son for staying on the honor roll for 5 straight years, and I'm ashamed to give it to him in this condition, but the cost to have it replaced it ridiculous, not to mention having to look forward to it cracking again since the parts are coming from the same place. It's a sad day when I have to actually consider putting a dash mat over the problem because the manufacturers "fix" isnt really a fix, but more of a band aid that happens to cost over a $1000.

It almost hurts my feelings to admit that I'm looking for a different brand of truck to replace this one when I pass it down to my son. It also concerns me with the safety of him when is has it. If the dashboard is made so poorly, and I've had other issues and recalls as well, what else may be wrong with the truck? I did notice that a while back, when I ran into the back of another vehicle, that my airbags did not deploy. But never really questioned it, and at the time that everyone involved was ok. But now my son will be operating this vehicle.

Everyone I've met who has a similar year dodge truck has the exact same problem. If that's not a defect that should be recalled, I don't know what is.

- , Hayes, VA, US

problem #390

Mar 032005

Ram 1500 SLT 5.9L V8

  • Automatic transmission
  • 36,000 miles

A D V E R T I S E M E N T S

DITTO OF ALL. I'VE NEVER SEEN A DASH CRACK SO BADLY. VENT SCREENS FELL IN AND HIT FAN BLADES.

- , Crandall, GA, US

problem #389

Jul 012012

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 175,000 miles

Would be nice if dodge would replace defective dash. Dash was cracked and tried to pull out and the whole thing just cracked into pieces.

- , Saint Louis, MO, US

problem #388

Jul 252012

Ram 1500 SLT Cummins

  • Manual transmission
  • 34,980 miles

First my dash had a small crack, then a second and finally a section fell off leaving a big hole in my dash, my truck has less than 40000 miles on it. However I do live in Florida and my truck sits outside in the sun all the time. I do think that the dash material is defective, it should not turn as brittle as it did even if it sits in the sun.

- , Port Saint Lucie, FL, US

problem #387

Jan 012010

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 70,000 miles

A D V E R T I S E M E N T S

When I purchased my truck the dash had one small crack in it now it has gotten much worse. I have at least four separate ones and one is by the defrost vent. I contacted Dodge and was told that it is not a recall part and since it is out of warranty they will not cover it.

I love my truck I take very good care of it, but I am not sure that I would purchase another one.

Dodge should step up to the plate and repair all of the defective dashboards and stand by their slogan "Ram Tough"

- , Pasadena, MD, USA

problem #386

Nov 302009

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 63,000 miles

The dash has started to have sharp edges that could severely cut you. Dodge needs to step up and fix the issue. I'f not, they are going to have a lawsuit instead.

- , Plantation, FL, USA

problem #385

Jul 052012

Ram 1500

  • Automatic transmission
  • 65,000 miles

I love the body style of my 2002 and 2003 Dodge trucks when they came out. No questions about it. So, I also bought (You know) the HEMI (my 03).

Well, both have cracked PLASTIC dash panels now....Dodge should cover the replacement of both my vehicles. Once it was discovered, Dodge should have had a recall before the problem got too big...... It is a Major flaw in their interior design specs. Why didn't they conduct a structural / endurance test on the dash panels. I will not ever buy another Da#@*!! dodge again.

Hey, Dodge go back to the drawing board and get this fixed ASAP. You are losing the respect of the American people again.......Bail Out my A#@!! How about Bail US out with a proper fix at your cost Dodge!! And, start producing quality crafted vehicles...!

- , Marion, SC, USA

problem #384

Oct 012008

Ram 1500 LTD 4.7L

  • Automatic transmission
  • 30,400 miles

My main problem was when I took the truck in for maintenance work for AC not working I got the truck back with a small crack and I told them. They said they didn't so it that I didn't take care of the dash and weather elements caused this problem. I told them that was not like that and I baby my truck............ I investigated online and found numerous other people with crack dashboard complaints. It would of cost over $1000 to fix. I am very disappointed with Dodge and will never buy another vehicle from them.... It is very sad that such a large company will not stay by their products.

- , Panama City, FL, USA

problem #383

Jan 012006

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 40,000 miles

A D V E R T I S E M E N T S

A short time after the 36,000 mile warranty was up, I noticed a crack at the 1 1/4 round vent in the center of the dash. a year later there were 5 cracks. Now there are 16 cracks across the dash. I feel with something like this where there were so many cases across the country the country, this is obviously a Dodge problem. This is a problem with the materials they use. I am in customer service for a well known Boat manufacturer and if we were to have a problem like this, it would be a no brain er. No doubt about it.

- , Valdosta, GA, USA

problem #382

Jul 202005

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 70,000 miles

Dodge Ram dashes are junk. My cracked at 3 years old. Problem but not as big as the engine problems I consistently had with this truck.

- , Saraland, AL, USA

problem #381

Jul 022012

Ram 1500 SLT 5.9L

  • Automatic transmission
  • 209,000 miles

click to see larger images

cracks in dashboard cracks in dashboard

This is unthinkable. We bought this truck new, paid a bundle for it only to have this happen. Would not have found this, but my husband is trying to fix a problem we have with the AC on the passenger side and took our dash board cover off to look at the top and about had a cow. Our truck has been maintained since we bought it NEW and has traveled all the the USA pulling our 30'RV only to find this mess. We would not have known it was broken if he had not removed this cover, Now I have a 2002 Dodge with a cracked dash and just hoping it will not fall into our AC ducts. Just another way to get more money out of the consumer, DODGE should warranty this. I plan to call and raise hell with Dodge, might get somewhere and then not. I do love this truck so if all else fails I will replace this dash. Judy

- , Perry, FL, USA

problem #380

Apr 222008

Ram 1500 SEL

  • Manual transmission
  • 150,000 miles

click to see larger images

cracks in dashboard cracks in dashboard cracks in dashboard cracks in dashboard cracks in dashboard cracks in dashboard

Whats the deal,Dodge not a company that can amit they have a bad product, seems like they would man up and fix the problem. When pulling crack parts out the bottom of the dash slice the back of my hand. This a real safety problem , what happens if I have wreck would the pieces fly up and cause major body injury or face injury hope not. Step up and be the company you claim to be and fix the problem!!!!!!!!!!!!!!!

- , Montevallo, AL, USA

problem #379

Jan 012010

Ram 1500 XLT 4.7L

  • Automatic transmission
  • 90,000 miles

My dash has been crumbling for a few years only getting worse and it is extremely expensive to replace, looking at almost $1,000. Just yesterday I was trying to wipe down what is left of my dash and 2 of the vents just fell into and under the dash. I am afraid to even touch it because the slightest touch makes it just crumble into pieces. I in the past have cut my hands against the sharp edges trying to clean my dash. I see that there is YET no recall from Dodge. I can only hope that Dodge steps up and does the right thing and decides to replace this ongoing problem with there "problem plastic" they used for these dashes. Because of this and another problem with the air conditioning system that Dodge is well aware of (I will be adding that complaint also)and not doing anything about I have lost confidence in there product. My next truck will be a CHEVY!!

- , Moncks Corner, SC, USA

problem #378

Oct 012004

Ram 1500 Sport 4.7L

  • Automatic transmission
  • 31,000 miles

I bought this truck in 2002, two years later the dash started to crack just a little. took it to dealer they said dodge warrenty does not cover it. now 10 years later my dash is completly cracked and has fallen apart. it will cost me over $1000.00 dollars to replace it. that's bullcrap that a defect in there product and they refuse to fix the problem. dodge should have to replace there broken parts not the customer.....

- , Blythe, CA, USA

problem #377

Apr 112012

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 155,000 miles

Terrible design. The top of the dash is falling in on itself and is cracked from top to bottom. Thanks Dodge

- , Deltona, FL, USA

problem #376

Aug 102010

Ram 1500 SLT 3.9L Gas

  • Automatic transmission
  • 76,000 miles

What a world we live in when U.S. manufacturer's have to be sued to fix defects; and then the same companies that caused the problems complain about the need for Tort Reform. Tort Reform that attempts to block the consumer from pursuing remedy for issues the company should have stepped upon on their own to correct. Some of these defects (Like Disintegrating Dashboards) persist for years, before a fix is performed. Obviously, not all car manufacturer dashes fall apart regardless of age. So something in the manufacturing process and/or materials is bad. It should not take years and several Model introductions to get the defect corrected and the new and improved product (part) installed, or at least made available. How short sighted Dodge Corporate must be to continue to drive customers away with its arrogant indifference. I love my Ram 1500, but such issues like disintegrating dashboard which is a major expense item to fix will drive me away from being a faithful Dodge repeat customer.

- , Pleasanton, TX, USA

problem #375

Mar 012008

Ram 1500 SLT 4.7L V8

  • Automatic transmission
  • 70,000 miles

Dodge should have recalled along time ago due to this has been happening since 1997.

- , Port Charlotte, FL, USA

problem #374

Apr 012012

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 80,000 miles

Dodge should have addressed this issue long ago. It is very annoying and adversely affects the resale value of my truck. Replacement dash from Mopar appears to be the exact same material and construction which will only be a short term solution and likely have the same defect.

- , Arlington, TX, USA

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