Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.


pretty bad
Typical Repair Cost:
Average Mileage:
80,882 miles
Total Complaints:
498 complaints

Most Common Solutions:

  1. enough complaints to dodge will get a recall-1-800-992-1997 (223 reports)
  2. replace dashboard (117 reports)
  3. not sure (97 reports)
  4. replace dash (15 reports)
  5. band together class action suit- imply fit/merchantability (13 reports)
  6. call 1-866-726-4636 (Dodge) & 1-888-327-4236 (NHTSA) (13 reports)
2003 Dodge Ram 1500 accessories - interior problems

accessories - interior problem

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2003 Dodge Ram 1500 Owner Comments (Page 15 of 25)

« Read the previous 20 complaints

problem #218

Jun 272011

Ram 1500 SLT 4.7L V6

  • Automatic transmission
  • 104,000 miles


I keep the truck in GOOD working order but noticed a couple of weeks ago that the dash top has a crack. The crack in the dashboard goes from front of dash to windshield and is located above the top of the left side of the glove box. I read others who have almost the exact same crack location in their complaints. Must be a weak spot or a stress point in the dash design/install. I called my local dealer and was told it would be an out of pocket cost to me. Not going to spend the money on that repair since I have already had to replace the A/C, the drive select rod (dealer said it "fell off"), and had numerous check engine errors that seem to "fix themselves" and go away once the dealer has it in the bay.

I've had numerous cars older than 8 years old and never had damage to the interior like this. Sounds like a quality issue and is making me question buying Dodge again.

Update from Jun 11, 2012: Customer Care offered to replace my dashboard for $500 plus tax as a deposit for the dashboard replacement parts. I declined the offer since that was the retail cost of the materials anyway - what a joke of an offer.

- , Orlando, FL, USA

problem #217

Jul 012011

Ram 1500 5.7L Hemi

  • Automatic transmission
  • 41,000 miles

ridiculous, I was cleaning my dashboard and realized there were 3-4 cracks in the dashboard. Just a cheap piece of plastic.

- , Washington, PA, USA

problem #216

Jul 082010

Ram 1500

  • Automatic transmission
  • 74,000 miles

I have 3 big cracks on my dash in my 2003 dodge ram. "I get pissed off every time I get in my truck". I don't even want to think about how much it would cost to replace it.

- , Witt, IL, USA

problem #215

Jun 012011

Ram 1500

  • Automatic transmission
  • 67,000 miles


Through no fault of my own, my dash is cracked. Can't believe Dodge won't do anything about it. For this alone I will never buy another Dodge. If you don't stand by your work you don't deserve my hard earned money!

- , Virginia Beach, VA, USA

problem #214

Jul 012010

Ram 1500

  • Automatic transmission
  • 75,000 miles

Dash is cracked and parts are expensive. Took care of vehicle, no reason for dash to have cracked. WILL NOT PURCASE ANOTHER........I HAVE HAD TOO MANY PROBLEMS WITH THIS TRUCK.

- , Burleson, TX, USA

problem #213

Mar 182011

Ram 1500 ST 3.7L V6

  • Manual transmission
  • 66,000 miles

After hearing several Service Department Managers tell me there was nothing to do for my broken dash, and reading the numerous complaints telling of little or no resolution, I had come to terms with my 12 cracks which ran throughout my 03 Ram dashboard. However, I came across a number from a poster on this site who had gotten his dash fixed. So, I called the Chrysler Customer Care Case Management Group at 1-800-763-8422 expecting to hear again about how nothing could be done to fix my dash. Man was I suprised at how friendly and easy of a process it was to fix my dash. I called on Thursday March 10th, THEY CALLED ME BACK on Friday March 11th assigning me a case number and case manager. On Saturday March 12th I took my truck to my local dealer where he did a 15 minute evaluation and sent off some paperwork to my case manager. Within 6 hours my case manager CALLED ME BACK AGAIN and told me for a 150 dollar deductible I could get a new replacement dash installed at my local dealer. I set an appointment and within a week my problem was solved.

I now have a new dash which increased the value and look of my truck. I could not be happier with Dodge and their customer service. God bless America, and God bless Dodge.

- , Saint Johns, FL, USA

problem #212

Dec 012009

Ram 1500 5.9L

  • Automatic transmission
  • 82,000 miles


just wish to have my dash board is cracked and looks like crap..

- , Stambaugh, KY, USA

problem #211

Aug 132008

Ram 1500

  • Automatic transmission
  • 75,000 miles

if dodge does not fix these cracked dashboard on 2003 dodge ram 1500 i am gone to ask every not to buy any dodge need repair this item before the the air bag on the passanger side hurt someone. dodge talking 1,250 dollars to repair something that no about the problem for years not quailty parts on the dashboard.

- , Kyle, TX, USA

problem #210

Jan 222011

Ram 1500 4.7L

  • Automatic transmission
  • 92,561 miles

I take care of all my vehicles as I do with everything I own. But to watch my dash crack apart as im driving down the road is rediculus. How can Dodge or any other auto manufacturer not see how dangerous this could be. Im afraid to drive the truck worried about wether or no the dash is going to fly apart when I turn on the defrost and get hit in the eye and crash.


- , Baltimore, MD, USA

problem #209

May 122010

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 118,000 miles

i got my 2003 ram almost a year ago, and i absolutely love this truck exept for the dash. when i got it, it had one crack which is the same one that every dodge with a dash crack has which is the one on the passenger side to the top left of the airbag. Over the time i have had it this truck this as gotten absolutly horrendus. i dont want to put a dash mat on it, that looks like butt... and i definately dont have the mony for a new one... and all the trucks in the junk yard either someone else has got it first or it has the same problem...

i have always adored dodge and just about everything they make, that is all i have ever owned. my first vehicle was a 84 dodge ram it dident have any problem like this.

- , Rockingham, NC, USA

problem #208

Jan 152010

Ram 1500 SLT 5.7L

  • Automatic transmission
  • 60,000 miles


It is definately not the worst issue with my Dodge! I have no heat!, continual issue with driver rear light shorting out and numerous gas cap replacements however, luckily I do not have youngsters around because someone would have injuries from all the sharp edges where the dash has cracked.

- , Richardson, TX, USA

problem #207

Apr 042005

Ram 1500 LT 4.7L

  • Automatic transmission
  • 40,000 miles

I have a 2003 Dodge Ram 1500 truck. The dashboard cracked. When it was first noticed, I took it to the dealer who said there was a recall and they could order parts but I had to pay for some of it. I believe it is an engineering problem along with the quality of the material used to manufacture it. The first replacement order the dealership ordered came in wrong. It was time consuming and painful. When I got the truck home I saw a hairline fracture again. I waited for the breakage to happen again. It did. I went to the junk yard and got a crashed trucks dash board (another year truck). Had it painted at the paint shop to match the interior. I installed it. (I am a mechanic) So far so good. It's been 5 + years and still working out.

- , Orlando, FL, USA

problem #206

Apr 012011

Ram 1500 4.7L

  • Automatic transmission
  • 110,000 miles

Dash is cracked over the passenger airbag. Safety issue. 1999 dodge ram did the exact same thing.

- , Shepherdsville, KY, USA

problem #205

Mar 172011

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 80,375 miles

I have a 2003 Dodge Ram 1500 Quad Cab pick up and the dash cracked just to the left of the glove box. I think this should be a recall because I have several friends and one that owns a car lot and they all say it is a problem.They all own and sell this model truck. If it is this bad a problem it should be a definite recall situation. Dodge should know this and own up to it and fix this problem !!!

- , Doerun, GA, USA

problem #204

Jun 012008

Ram 1500 SLT 4.7L

  • Automatic transmission
  • 65,000 miles

Take great care of my autos but I've never seen a dash crack this bad.

- , Hixson, TN, USA

problem #203

Jun 012010

Ram 1500

  • Automatic transmission
  • 82,000 miles

What a mess. Dashboard broken into several pieces with grilles busted out and a couple of pieces actually falling through. Never seen anything like it.

- , Bedford, TX, USA

problem #202

Aug 032009

Ram 1500 5.3L Hemi

  • Automatic transmission
  • 85,000 miles

I have a 2003 Dodge Ram 1500 truck. The dashboard is cracked all to pieces. When it was first noticed, I took it to the dealer who said there was nothing that they could do. It continued to get worse. I was told it was armorall. I don't believe that is the cause. I have had other vehicles that has armor all applied and was older and never had a problem with it before. I believe it is an engineering problem along with the quality of the material used to manufacture it. It is pretty bad when there is a web site devoted just for this problem. I have had other dodge owners tell me that they have had the same problem. I think Dodge needs to replace this. I have tried to put some glue on it to stop it from cracking anymoe but that didn't help. If it keeps going like it is, I wont have a top dash board left.

This is the 3rd dodge product that I have had. If this keeps up, I will be seeking a different make the next time around. I have really enjoyed this vehicle but this problem is getting really bad. DODGE PLEASE FIX THIS PROBLEM. YOU KNOW IT IS A PROBLEM.

Update from Apr 6, 2011: I am in the process of having it repaired with Dodge/Chrysler's help. I ended up paying about 25% of the cost to replace it which ended up costing Dodge a lot more than expected. I ended up spending about 7 hours at the dealership while 2 sometimes 3 people worked on it the entire time. DO NOT ATTEMPT TO DO THIS ON YOUR OWN. I had my doubts if they would ever get it back like it should be. It looked great, like brand new when they were finished. However I am in the process of taking it back to the dealer for a bad rattle around the glove compartment. I knew there would be a rattle when it was finished. Also for some strange reason, the radio is not working as it should. Put it on scan and it will find two radio stations. We have plenty of great radio station in the geographical area. The satellite radio assigned to a blank FM radio station is no longer working either. It will be fixed by the dealer when vehicle is returned to the dealership.

The first replacement order the dealership ordered came in wrong. Everyone was expecting the repair part to be in one part but it came with at least 4 various parts.

Chrysler/Dodge has really been diligent on returning phone calls and following up with the work.

Arthur B. Clark

- , Leesburg, GA, USA

problem #201

Dec 112010

Ram 1500

  • Automatic transmission
  • 81,000 miles

i have had 3 dodge vehicles and love the truck, but I am amazed at how many complaints there are for this problem!! Dodge should stand behind their product and offer some sort of recall or deductible to have this fixed!

- , Brunswick, GA, USA

problem #200

Jan 012008

Ram 1500

  • Automatic transmission
  • 35,000 miles

My dash has numerous cracks that continue to worsen. What used to be vents are now just rectangular holes. One crack runs the entire width of my dash. I'm afraid to simply wipe it clean because more pieces cave in. This is not normal wear and tear. The plastic is way too thin to be used as this type of interior. Needs to be replaced.

- , Knoxville, TN, USA

problem #199

Apr 162008

Ram 1500

  • Automatic transmission
  • 58,000 miles

My husband and I are both Dodge owners. I own a 2007 Dodge RT Charger and purchased it new. My husband owns a beautiful 2003 Red Dodge Ram pickup, well at least the outside is beautiful. The dash started cracking and now is cracked from one side to the other and it is now cracking vertically. I expect shortly he will be able to take it out in pieces. I understand that Dodge had their financial woes just the same as every struggling family in the US today, however, they have an obligation to Dodge owners to fix this problem. I would hope they want to keep customers in good standing, however refusing to fix a problem that was definitely a manufacturing problem only compounds the problem.

- , Covington, GA, USA

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