Consumer - There are already several complaints filed with the National Highway Transportation Safety Administration. The more complaints that are filed the more chances of a recall there will be.
Aftermarket Replacement Dash For 2003-2005 - This dash is advertised to never crack. This is the only full replacement dashboard that I have found for my 2003 Dodge 4x4 3/4 ton. They also have earlier models as well. You can also check out www.lmctruck.com and www.genosgarage.com and both of them have full replacement dashboards for the dodge pickup. Don't buy the one from Dodge, it will just crack again.
Cracked dash , looks like somebody slammed their fist on it for a solid hour! it is a shame that dodge doesn't see that whoever mixed that 2002 or 2003 plastic missed something.
Dodge needs to fix this problem and send out a recall earlier years do not have this problem and majority of later years do not either. Apparently Dodge knows about this problem and is not doing anything about it.
I am very upset with Dodge. I called and was told there is nothing that they can do, to take truck to a dealership and pay to replace cracked dash. I will never buy a dodge again. They don't care about their customers! Dodge should take responsibility and do a recall.
I have a 2003 Dodge Ram 1500 and the dashboard is cracked all over and is falling apart. Dodge should do the right thing and replace these defective dashboards free of charge. Any vehicle that cost $30,000 or more should be built with better quality materials!
- Mike M.,
Cocoa, FL, US
Search CarComplaints.com for these popular complaint phrases...
This is my first truck, and i love it.. All i did was hit a small bump and it cracked. Would like to get it fixed but i don't have the money to get it fixed. Plus i shouldn't have to. Doesn't have that many miles for it to happen,. I keep my truck clean and maintain it all the time.. The clear coat is cracking on the truck. thank u becky
Dashboard starting cracking, small cracks grew larger, then they started connecting. Pieces of dashboard are now falling into/inside of the dash. I have heard the dashboard crack, as I was driving down the road! Looking in windows of other Dodge trucks in parking lots, show cracking in every one I've looked at. Bad engineering, bad quality, bad customer relations. Mention "Dashboard cracking", and Dodge will fall over themselves telling you that it's not covered, and any repairs are at your cost. Their "solution" is to replace the dashboard, at my expense of course, with the same badly engineered, bad quality, type of dash. The broken edges of the dash are extremely sharp, and pose a serious laceration hazard.
Called Chrysler Management Group about the issue. Stated that they are aware of the issue but they can't do anything about it. The representative stated that his dash was doing the same thing. Dealer commented that the price of Dodge replacement parts $1250 in this case was slowly putting them out of business. I have to agree, I will NEVER buy another Dodge or Chrysler.
The dashhboard in my truck started cracking about 4 years ago at about 28,000 miles. I have 47,000 miles now and it is completely falling apart. I decided to finally replace it when I discovered how wide spread a problem the broken dashboard is. I called Chrysler Care and at first they didn't aknowledge the problem then said they would help me out. They want me to pay over $600.00 to replace the defective equipment they built my truck with (along with millions of other). I've been a loyal Dodge customer all of my adult life and was going to buy a Charger this December. I'll replace the dashboard myself for substantially less money then the discounted price I was offered and give my business to another company. I hope others do the same.
The crack in the dash on the passenger side just appeared for no reason. I thought, "What the hell?" until I read this is a common problem. Dodge needs to address this!
This truck was only 7 years old when the dash board began cracking!!! During the hot months we always put a windshield reflector in the windshield. The cracks are not causing any functional problem at this point but it decreases the resale value of the truck, I keep my truck in pristine condition and this problem makes it lokk trashy. Dashboards should last more than 6-7 years!! Heck, I've got a 1988 Jeep that has been everywhere that Dodge has been and in more severe weather and the dash on it is in great condition. Let Chrysler know they should do something about this Problem!!!!
Dash is cracked in several places and the grill area over the speakers has completely just fell out and cracked through. Dealer only wanted $1200 to fix. Said it was not part of the warranty.
i have had three dodge trucks, 1980,1998,and current 2003, looking at trading this year, but the dealers i'm looking at want to drop the value of my truck on trade-in, because my dash has some cracks that just started about 2 months ago, surely dodge will agree to fix this at the time of my trade-in, if not, i will get a ford this year, friends of mine say they are great trucks. DODGE, please make this right, i really love your trucks, must see my truck to appreciate the care i take keeping it looking good.
MY DODGE RAM 1500 DASH IS CRACKING EVERYWHERE. IN ALL THE YEARS I HAVE OWNED VEHICLES, THIS IS THE ONLY DASH THAT HAS CRACKED! THIS APPEARS TO BE A DEFECT IN THE DASH MATERIAL AND DODGE SHOULD REPLACE THIS PROBLEM. WHO WILL EVER BUY A VEHICLE KNOWING THE DASH WILL CRACK AND FALL APART!
The dash in my 2003 Dodge Ram is crumbling into pieces. It is literally disintegrating. A 2 inch chunk fell down into glove box. The dealer, Stockton Dodge generously offered to sell me a new one. Thanks a bunch! I called Chrysler who told me the same thing. Based on what I have seen here this is a product defect and Chrysler should be held accountable for selling a defective product.
I have a 2003 Dodge Ram 1500 and the dashboard is cracking all over the place. If you touch it pieces will fall off. It started in the middle and now it is cracking on both sides.I see that other people are having the same problems.
I keep the truck in GOOD working order but noticed a couple of weeks ago that the dash top has a crack. The crack in the dashboard goes from front of dash to windshield and is located above the top of the left side of the glove box. I read others who have almost the exact same crack location in their complaints. Must be a weak spot or a stress point in the dash design/install. I called my local dealer and was told it would be an out of pocket cost to me. Not going to spend the money on that repair since I have already had to replace the A/C, the drive select rod (dealer said it "fell off"), and had numerous check engine errors that seem to "fix themselves" and go away once the dealer has it in the bay.
I've had numerous cars older than 8 years old and never had damage to the interior like this. Sounds like a quality issue and is making me question buying Dodge again.
Update from Jun 11, 2012: Customer Care offered to replace my dashboard for $500 plus tax as a deposit for the dashboard replacement parts. I declined the offer since that was the retail cost of the materials anyway - what a joke of an offer.
I have 3 big cracks on my dash in my 2003 dodge ram. "I get pissed off every time I get in my truck". I don't even want to think about how much it would cost to replace it.
Through no fault of my own, my dash is cracked. Can't believe Dodge won't do anything about it. For this alone I will never buy another Dodge. If you don't stand by your work you don't deserve my hard earned money!
A D V E R T I S E M E N T S
Cracked dash , looks like somebody slammed their fist on it for a solid hour! it is a shame that dodge doesn't see that whoever mixed that 2002 or 2003 plastic missed something.
Dodge should fix.
- biglou1, Koloa, Hi, US